The employees at vestiaire are absolutely untrained, impossible with communication and RUDE! After calling VC 5 times in the past 2 days and after they failed to give me a viable solution or even apologetic attitude, they just hung up on me! I bought a 3500 euro bag and because I am leaving my address for 3 months I asked them to either deliver it quickly or dont deliver it as I won't receive. In the end, despite whatever I told them they decided to check the item slowly, and after calling them and telling them to not send it anymore they still did! Now I have a 3500 euro bag with Fedex which will probably be left on my doorstep for months.
Aside from the logistics, the customer service itself is something. They are so eager to hang up on you. I got hung up on twice. They tell you that there's nothing they can do for you. If you ask for partial refund/compensation/apologies etc. they might as well just scoff in your face.
Aside from all of this - I get that its a resale website etc. and perhaps not that formal and maybe they are undermanned - WHY DO THEY CHARGE SO MUCH THEN???? And! they benefit so much with their cashflow from the stupid twice a month payments which are never on time anyways. All in all, they just give very very bad vibes as a business. And to think that I bought something so expensive using them.
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