Vestiaire Collective experiences?

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#649
I bought an hermes belt listened as being in pristine condition. When the belt went to vestaire for authentication, they rated it in fair condition and forced the seller to reduce the price. The seller cancelled the transaction and I got my refund quickly but the process from purchase to sale cancellation took 2 weeks. Probably won't buy again
 
#652
I am in the midst of a problem, bought and Item that I believe is a counterfeit. Paid with paypal, opened a ppl dispute and have messaged VC and the seller not to ship to me. I called VC today and Of course I am not getting any help. What site or contact do I use to authenticate a Balenciaga Moto jacket?

I also had a good experience buying an authentic jacket from them recently.

I have 5 Bal jackets of my own, and am pretty sure I am correct and looking closely at the auction pics that it is fake (a good one!)

Any suggestions you may have would help, TIA
 
#653
cookielvs!bags5 said:
I am in the midst of a problem, bought and Item that I believe is a counterfeit. Paid with paypal, opened a ppl dispute and have messaged VC and the seller not to ship to me. I called VC today and Of course I am not getting any help. What site or contact do I use to authenticate a Balenciaga Moto jacket?

I also had a good experience buying an authentic jacket from them recently.

I have 5 Bal jackets of my own, and am pretty sure I am correct and looking closely at the auction pics that it is fake (a good one!)

Any suggestions you may have would help, TIA
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I was very persistent but finally got the sale cancelled and my money refunded after emailed many times and calling three times.

Almost positive that the jacket I bought was a fake and now it's for sale again. I warned VC that they need to check it and wrote to the seller (publicly) on the site that I didn't think the jacket was real.
 
#655
#656
I just got an email from their customer service apparently letting me know that everything is authenticated at the chanel boutiques in Paris before being shipped out
I'm sorry but that's just bull***
Do they really think id believe that they take every single bag being sold to a boutique and have it checked?
Anyway, stupidly I've started a war with the seller in the comments section under that horrible fake that literally hurts my eyes to look at!
 
#658
I wanted to share my first experience with this site. I always sell and buy on eBay but after an awful chargeback ordeal I lost faith in eBay and ventured onto Vestiaire and subsequently sold an Hermes Birkin. It sold on 23rd Jan and was deemed compliant on the 26th Jan and shipped to the customer. Vestiaire pays sellers on 1st or 15th of the month and when nothing appeared on the 1st I assumed it would appear on the 15th. Well, 5 emails, 6 telephone calls later nothing! Their customer service consists of young girls who just say they will escalate and get back in 72 hours and they never do. Emails go unanswered and when I do get a call back they say it may take 4 days to get a payment sorted out. It takes 5 mins to process a payment so why the delay?There is no escalation process, accountability and customer service is non existent.
Any other business and this would be called theft and as I vent I must confess I am nowhere nearer getting paid the £3200 owed than I was on the 1st of February. I have asked for my bag back so lets see what happens next.
 
#659
cheapfrillnorth said:
I wanted to share my first experience with this site. I always sell and buy on eBay but after an awful chargeback ordeal I lost faith in eBay and ventured onto Vestiaire and subsequently sold an Hermes Birkin. It sold on 23rd Jan and was deemed compliant on the 26th Jan and shipped to the customer. Vestiaire pays sellers on 1st or 15th of the month and when nothing appeared on the 1st I assumed it would appear on the 15th. Well, 5 emails, 6 telephone calls later nothing! Their customer service consists of young girls who just say they will escalate and get back in 72 hours and they never do. Emails go unanswered and when I do get a call back they say it may take 4 days to get a payment sorted out. It takes 5 mins to process a payment so why the delay?There is no escalation process, accountability and customer service is non existent.
Any other business and this would be called theft and as I vent I must confess I am nowhere nearer getting paid the £3200 owed than I was on the 1st of February. I have asked for my bag back so lets see what happens next.
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Sorry to hear that!! My first sale with them was last year and back then they didn't even use Paypal so i had the money wired to my bank account, and that took over 25 days i remember.
I was furious, a) because i kept calling back and forth and it's costly as its long distance and b) because i remember none of the girls on the line spoke English well, so the whole communication thing was a disaster.
They ended up wiring the money to my account about 25 days later, but i remember i also had fees from my bank which i was not informed about!
After that i cant complain about the amount of time they took to transfer, i think it was less than a week.
But cheapfrillnorth, a friend of mine told me that they hold back paying sellers on expensive items, in case the buyer decides to return the item so they wont have to go through that process.
 
#660
Chloe_Gr said:
Sorry to hear that!! My first sale with them was last year and back then they didn't even use Paypal so i had the money wired to my bank account, and that took over 25 days i remember.
I was furious, a) because i kept calling back and forth and it's costly as its long distance and b) because i remember none of the girls on the line spoke English well, so the whole communication thing was a disaster.
They ended up wiring the money to my account about 25 days later, but i remember i also had fees from my bank which i was not informed about!
After that i cant complain about the amount of time they took to transfer, i think it was less than a week.
But cheapfrillnorth, a friend of mine told me that they hold back paying sellers on expensive items, in case the buyer decides to return the item so they wont have to go through that process.
Click to expand...

Got a result. I found the email addresses of lots of the management team and emailed them asking them to sort it. An hour later a paypal payment arrived! Funny but an hour earlier they had said payment be arrive on the 30th Feb. Gutted to see that I pay fees on that but its paid. I will never buy or sell on that site again. They may have a good range but customer service is so important and they just don't grasp that.
 
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