Vestiaire Collective experiences?

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#661
cheapfrillnorth said:
Got a result. I found the email addresses of lots of the management team and emailed them asking them to sort it. An hour later a paypal payment arrived! Funny but an hour earlier they had said payment be arrive on the 30th Feb. Gutted to see that I pay fees on that but its paid. I will never buy or sell on that site again. They may have a good range but customer service is so important and they just don't grasp that.
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So glad to hear you got that sorted!
You won't have to pay fees if they made the transfer through PayPal, back when I completed my first sale they weren't working with PayPal so they transferred the amount directly to my bank
They made sure I also paid both their bank fees and mine! And we're talking about euros being sent as euros here!!
Anyway, I'm completely disgusted by their customer service and so over the fact that they continuously let fakes be listed on their site that I'm done.
Back to ol"EBay at least I know that in taking my chances and are fully responsible for what I have to sell or buy.
 
#662
#663
Chloe_Gr said:
So glad to hear you got that sorted!
You won't have to pay fees if they made the transfer through PayPal, back when I completed my first sale they weren't working with PayPal so they transferred the amount directly to my bank
They made sure I also paid both their bank fees and mine! And we're talking about euros being sent as euros here!!
Anyway, I'm completely disgusted by their customer service and so over the fact that they continuously let fakes be listed on their site that I'm done.
Back to ol"EBay at least I know that in taking my chances and are fully responsible for what I have to sell or buy.
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Yep, I have to pay fees of £112! Ludicrous.
 
#666
Chloe_Gr said:
Lovely64 how did you manage to get them to take these horrible fakes down?

I've been battling with an ignorant sneaky seller for 2 days in order for her to remove that horrendous bag(I've also seen all her items sold and still selling and are convinced there's more fakes in there) now but I've given up!!
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I kept posting and sending emails. I am a premium member with a high ranking too, not sure if that played a part?
 
#667
Chloe_Gr said:
Lovely64 how did you manage to get them to take these horrible fakes down?

I've been battling with an ignorant sneaky seller for 2 days in order for her to remove that horrendous bag(I've also seen all her items sold and still selling and are convinced there's more fakes in there) now but I've given up!!
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I pay bank fees on every single payment since they don't pay me in one payment but for each and every item sold separately. Ugh.
 
#668
cheapfrillnorth said:
I wanted to share my first experience with this site. I always sell and buy on eBay but after an awful chargeback ordeal I lost faith in eBay and ventured onto Vestiaire and subsequently sold an Hermes Birkin. It sold on 23rd Jan and was deemed compliant on the 26th Jan and shipped to the customer. Vestiaire pays sellers on 1st or 15th of the month and when nothing appeared on the 1st I assumed it would appear on the 15th. Well, 5 emails, 6 telephone calls later nothing! Their customer service consists of young girls who just say they will escalate and get back in 72 hours and they never do. Emails go unanswered and when I do get a call back they say it may take 4 days to get a payment sorted out. It takes 5 mins to process a payment so why the delay?There is no escalation process, accountability and customer service is non existent.

Any other business and this would be called theft and as I vent I must confess I am nowhere nearer getting paid the £3200 owed than I was on the 1st of February. I have asked for my bag back so lets see what happens next.
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This has happened to me too. They owed me €4800 but never paid. One and a half month passed before it was sorted out.
 
#669
lovely64 said:
This has happened to me too. They owed me €4800 but never paid. One and a half month passed before it was sorted out.
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My first experience put me off and I will never look at their site again. I decided to reject the Paypal payment and asked them to pay via wire transfer. Still waiting for a response. They shouldn't say you will get X amount and then make you pay charges. Fees for selling are already high enough. My bag sold for £4050 and I was due £3293. That's a whopping £757 which in my mind should include all fees.

I also got a follow up email asking me to rate their customer support. Honestly, you couldn't make it up.
 
#670
I am thinking to sell some items at this website, but not sure which method of payment I should choose. So far, if my item is sold, and I would like to receive a payment through paypal, will there be any charge? Thanks for advice.
 
#671
MayMay22 said:
I am thinking to sell some items at this website, but not sure which method of payment I should choose. So far, if my item is sold, and I would like to receive a payment through paypal, will there be any charge? Thanks for advice.
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I chose paypal, and I have received the exact sums that were quoted on the site. Now, I have not transferred to my bank account from PP yet, but according to the info on the PP site, there should be no charges at this point. I did not feel secure enough to give my bank account details to Vestiaire, plus I suspect there would have been a fee when they transfer from their bank to mine, although there should not be any fees since my country and France are part of the SEPA system. Hth.
 
#672
It's so sad this company is so frustrating after my experience I've never even looked at the site again and it's just frustrating to see the company continuing to be dishonest. So sorry for all you girls having problems I hope VC will get themselves together to make some changes for the better. Selling is scary these days companies like this doesn't make it any better. Poshmark, VC, even ebay are just filled with fakes and after my trip to China this year it's scary how good some of them are and its even scarier how dishonest others are (sellers and buyers). No where is safe. even when I worked for a luxury department store buyers would return fakes instead of authentic pieces and the SAs were not knowledgable enough to know the difference and would try to sell them to people!! I was horrified!
 
#673
Sad to hear you ladies have been having some problems :( I recently sold a purse for just a couple hundred and the payment came in on the 1st. Not a large amount but for me it worked ok.
 
#674
Polaremil said:
I chose paypal, and I have received the exact sums that were quoted on the site. Now, I have not transferred to my bank account from PP yet, but according to the info on the PP site, there should be no charges at this point. I did not feel secure enough to give my bank account details to Vestiaire, plus I suspect there would have been a fee when they transfer from their bank to mine, although there should not be any fees since my country and France are part of the SEPA system. Hth.
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Hi Polaremil

Thank you for your answer. I think I will try to sell some small items first and see how it is going.... Spring clean time :)
 
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