Vestiaire Collective experiences?

[muggles]

My first and last Vestiaire purchase. Had a site credit from a Tradesy purchase, purchased a Louis Vuitton bag on 12/14 from Vestiaire . Rebag was seller, figured it was safe as far as authenticity. Well chat feature doesn’t work with Rebag, chat feature with Vestiaire isn’t working. Bag still says processing? Had hoped to get it for Christmas! Originally when I purchased bag was 2555.00
Now today bag lists at 2465.00. That is the listing I purchased from that says sold. Price hasn’t changed as far as what I paid, of course it’s never been shipped either. Rebag states they ship in one to two business days on Vestiaire.
Of course that didn’t happen. No weekend shipping and who knows what Monday will bring? After reading all the terrible reviews, will I get the bag or a bigger runar

Guess the bigger runaround! Purchased ion 12/14, now they’ve changed purchase date to 12/17 and they have until Christmas Eve to ship. Now I know if I ever get the bag that Vestiaire will never see the likes of me again and that goes for Rebag, too! And the icing on the cake is customer service, the lack there of! Vestiaire seems to be a giant cluster f……..

 

[muggles]

Guess the bigger runaround! Purchased ion 12/14, now they’ve changed purchase date to 12/17 and they have until Christmas Eve to ship. Now I know if I ever get the bag that Vestiaire will never see the likes of me again and that goes for Rebag, too! And the icing on the cake is customer service, the lack there of! Vestiaire seems to be a giant cluster f……..

I’ve given up on Rebag ever shipping my bag! Now I have to wait for a refund and then go through this nonsense again because I have a Tradesy site credit I don’t plan on losing! There is no way to contact Rebag on Vestiaire, so I get no satisfaction. I purchased my montsouris from Tradesy and Rebag was seller, that was an easy purchase! So I thought I trusted Rebag! Hah! There will be no LVunder my tree thanks to them!

 

[Divealicious]

I’ve given up on Rebag ever shipping my bag! Now I have to wait for a refund and then go through this nonsense again because I have a Tradesy site credit I don’t plan on losing! There is no way to contact Rebag on Vestiaire, so I get no satisfaction. I purchased my montsouris from Tradesy and Rebag was seller, that was an easy purchase! So I thought I trusted Rebag! Hah! There will be no LVunder my tree thanks to them!

I'm sorry for your experience. I have experience both buying and selling on VC but only from private sellers. I would like you should expect more from a professional seller like Rebag!

 

[muggles]

I'm sorry for your experience. I have experience both buying and selling on VC but only from private sellers. I would like you should expect more from a professional seller like Rebag!

Yes! I bought from Rebag because I trusted them! Trusted they’d ship right away and that I’d have no problem. At this point I think they may have sold my supposed bag and if they let the time run out Vestiaire would just refund me.
At this point they have ruined my holiday!

 

[cecchetti]

Yes! I bought from Rebag because I trusted them! Trusted they’d ship right away and that I’d have no problem. At this point I think they may have sold my supposed bag and if they let the time run out Vestiaire would just refund me.
At this point they have ruined my holiday!

I’m so sorry to hear that…I’m watching a diamond ring which I’d planned to buy on Vestiaire , I’ve expressed an interest to the seller, but I didn’t realise that there were fakes around(it’s a signed piece, the value partly being in that)- I hope your holiday picks up xx

 

[muggles]

I’m so sorry to hear that…I’m watching a diamond ring which I’d planned to buy on Vestiaire , I’ve expressed an interest to the seller, but I didn’t realise that there were fakes around(it’s a signed piece, the value partly being in that)- I hope your holiday picks up xx

Thank you! I’d beware of Vestiaire shopping! I thought Rebag would be the safe way to go. I have a feeling that they indeed don’t have my bag available anymore and are just running out the clock! And to have no way to talk with them, no chat feature, no email well it sucks! It’s been a week and it hasn’t shipped, just says in progress! Hah hah hah! Bah humbug! Merry Christmas to you!

 

[cecchetti]

Thank you! I’d beware of Vestiaire shopping! I thought Rebag would be the safe way to go. I have a feeling that they indeed don’t have my bag available anymore and are just running out the clock! And to have no way to talk with them, no chat feature, no email well it sucks! It’s been a week and it hasn’t shipped, just says in progress! Hah hah hah! Bah humbug! Merry Christmas to you!

Merry Christmas to you and your Family

I’ll definitely be more than overly cautious now…thank you so much!xx

 

[PikaboICU]

Thank you! I’d beware of Vestiaire shopping! I thought Rebag would be the safe way to go. I have a feeling that they indeed don’t have my bag available anymore and are just running out the clock! And to have no way to talk with them, no chat feature, no email well it sucks! It’s been a week and it hasn’t shipped, just says in progress! Hah hah hah! Bah humbug! Merry Christmas to you!

I'm so sorry this happened.. What a Christmas bummer..
Have you tried contacting them through their site? There's an email & a phone number listed on the "contact us" page.
I mean, they may not be able to help but it couldn't hurt..

ETA: I mean Rebag's site.. Upon rereading that, it didn't seem clear. LOL

 

[muggles]

I'm so sorry this happened.. What a Christmas bummer..
Have you tried contacting them through their site? There's an email & a phone number listed on the "contact us" page.
I mean, they may not be able to help but it couldn't hurt..

ETA: I mean Rebag's site.. Upon rereading that, it didn't seem clear. LOL

Glorious day, got an email from Fed Ex ,package going to be delivered on Friday!
But, if you look on Vestiaire site it still says in progress. The reference number was the only way I could figure it out! Merry Christmas everyone

 

[organicchai24]

My first and LAST Vestaire purchase:

I bought a Tods bag that had been non-professionally altered. The seller didn’t show it in the pictures or disclose it in the description. Somehow It went through their “authentication” without raising a flag. It was so poorly done that I don’t know how they could have missed it!

After aggressively demanding that they allow me to return it, they finally conceded and sent me a return label. I just got an email today stating that they’re not going to issue a refund, but list it on my account and sell it minus their commission! OMG I am livid! I just opened up PayPal dispute against them. If that doesn’t work, then I’ll go through my credit card company.

 

[cecchetti]

My first and LAST Vestaire purchase:

I bought a Tods bag that had been non-professionally altered. The seller didn’t show it in the pictures or disclose it in the description. Somehow It went through their “authentication” without raising a flag. It was so poorly done that I don’t know how they could have missed it!

After aggressively demanding that they allow me to return it, they finally conceded and sent me a return label. I just got an email today stating that they’re not going to issue a refund, but list it on my account and sell it minus their commission! OMG I am livid! I just opened up PayPal dispute against them. If that doesn’t work, then I’ll go through my credit card company.

Omg you’re scaring me!
I really want the ring I’m saving for-it’s a Lot of money..maybe I should shop elsewhere …

That’s Horrendous !
I’d be livid too..atm I’m trying to get a refund from Cult Beauty which has gone on for weeks-my heart goes out to you ❤️❤️

 

[organicchai24]

Omg you’re scaring me!
I really want the ring I’m saving for-it’s a Lot of money..maybe I should shop elsewhere …

That’s Horrendous !
I’d be livid too..atm I’m trying to get a refund from Cult Beauty which has gone on for weeks-my heart goes out to you ❤️❤️

I’ve never encountered such a thing! I mostly shop on Posh and eBay, and the few returns I’ve done have been easy. Luckily the amount is small($150ish), but it’s the principle.
Oh yes, I totally understand your concern about buying a ring off VC. Especially when there are fakes and returns being so difficult/nonexistent!

 

[Saturday14]

Reading a lot of very unfortunate "never again" reviews about buying on VC... As a diligent, honest and expert seller on VC my key advice (aware that it's unsolicited here) is to only purchase from sellers who offer you not only several crystal-clear images from every angle (including close-ups), but detailed and lengthy descriptions about its condition. You should also test them out by sending them a message and / or commenting on the item. Watch out for how pleasant, prompt, or not they are with their replies. That way you will have a gut feeling. Ask them as many questions as you want. Are they patient? Are they elaborate with their answers or short? Are they respectful? I've had plenty of lovely interactions with my buyers and they have always thanked me for reassuring them.

Look out for how they present their item, they should present it to you as if they love and respect it. If they're not mindful about their presentation skills, i.e. noisy / ugly background objects, unclear images, showing only a couple, etc, then it's highly likely that they're not a person who cares for details or has any pride in what they are selling you. I don't care if it's something as small and basic as a key charm. The fact is, someone is willing to part their hard-earned cash for it.

Second-hand commerce is now the Wild West. It simply won't cut it if you purchase from a single-sentence description with only a few images images. 90% of item descriptions on VC are poorly and sloppily done. Don't hold back from asking for more. You must rummage and do research on the buyer to have a great and satisfying experience. Sadly we can no longer rely on VC "HQ" wherever they are and whatever they do.

 

[kaleighf]

I bought a vintage Burberry backpack from Vestiaire! Amazing price and its so cute!

 

[dollymolly_precious]

Hey purse forumers, I just made a purchase from a private seller on vestiare and I want to cancel the order but there’s no option to do so? Item has not been shipped yet. contacted the seller and she refused to cancel it. Any tips for me on what I can do?