I just thought that there has to be a way to stop the transaction since the seller has not shipped the item out. :/
Vestiaire Collective experiences?
- Thread starter Kopisusu
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I had a few good experiences with Vestiaire and one really really bad! I bought the clutch with direct shipping and it should have been brand new. All the corners had wear and I reported the bag. I didn’t heard anything back from Vestiaire and I send them a message. They claimed they never received my report of the issue and they practically told me I was lying! 
That I haven’t sent the report at all! Which I did. The program even said the message got through! But apparently it didn’t, or at least they claimed to me they didn’t receive it. Nobody wants to buy a clutch with corner wear, so I’m stuck with it and I can’t recommend Vestiaire for anyone anymore. Customer care is a big nasty joke. They were so rude, like I was lying to them, which I never do.
That I haven’t sent the report at all! Which I did. The program even said the message got through! But apparently it didn’t, or at least they claimed to me they didn’t receive it. Nobody wants to buy a clutch with corner wear, so I’m stuck with it and I can’t recommend Vestiaire for anyone anymore. Customer care is a big nasty joke. They were so rude, like I was lying to them, which I never do.
Their customer service is really awful. You have to almost harass/threaten them and request to return it or to have it control by them for them to help you. It happened to me a couple of times, every time they told me to re-list it at first but with me insisting they accepted to control it or that I returned it directly to the seller (and it was not for little defects not mentioned, it was for big ones like an horrible tobacco smell on a "great condition" leather jacket or a hole in a leather bag).I had a few good experiences with Vestiaire and one really really bad! I bought the clutch with direct shipping and it should have been brand new. All the corners had wear and I reported the bag. I didn’t heard anything back from Vestiaire and I send them a message. They claimed they never received my report of the issue and they practically told me I was lying!
The problem was that apparently my report didn’t get through, even though the computer said
it did. They had already paid the scamming seller, so they couldn’t do anything. They should at least be sorry for me, but they made me feel like I was lying. I don’t even know if I believe that they didn’t receive the report, but maybe it’s possible. I shouldn’t have used the direct shipping option, I was stupid to believe the bag was new like the seller stated. He/she had taken the photos cleverly so the wears didn’t show at all! But the customer care was the worst. I was so shocked to get that kind of bad service, I didn’t believe it could even be possible.Like you, I thought Vestiaire Collective was absolutely great when it started but may really rethink using it anymore. I wonder if receiving serious venture capital funding (9 rounds, about $722 M total raised for a company only valued at $1 B) has caused quality to suffer. I think now you may have to be more careful now about item status or authenticity. They seem to be chasing metrics that are more typical of tech companies.I had a few good experiences with Vestiaire and one really really bad! I bought the clutch with direct shipping and it should have been brand new. All the corners had wear and I reported the bag. I didn’t heard anything back from Vestiaire and I send them a message. They claimed they never received my report of the issue and they practically told me I was lying!
My experiences with VC recently: I want to give an counterexample to the idea that it's the customers fault that people are buying from sellers who post only one badly lit or blurry photo. In my case, the item was listed as new and unworn, although when I contacted the seller about a discrepancy on one of the photos that indicated an alteration, they confirmed that it had been altered and said that they had worn it only once for few hours for an event. But they never changed the status of the item from new. They were a seller with verified good status/lots of items sold but not commercial status, and they had lots of clear photos (which was why I could detect the alteration in the first place) and were super friendly and prompt in the communication. So in my opinion, this seems to indicate that VC doesn't always check as thoroughly. Perhaps this is a change in order to handle greater transaction volume to please investors or perhaps it's just part of the normal error rate in checking, but it seemed odd that the seller was confident enough to admit to the alteration and even wearing it but never update the status or relist the item properly. The item was indicated as sold a week later.
I also saw multiple versions of a particular Chloe bag that were clearly counterfeit. Quite a few men's suits from two Italian makers seem suspect from the photos, and here again, there were enough photos with close-ups that made me question authenticity of the suits. Customer service was extremely friendly in that they did ask for the listing numbers, but the items still were up a few weeks later. Maybe they're gone now though.
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Unfortunately as a seller it seems you can’t modify the description once it has been accepted. There is an option to post additional pictures, but that is about it. I also noticed recently that they redact descriptions, quite annoyingly modifying good English grammar to their so-so version and translating original colour names, for example my bleu-nuit ankle boots became black and all I could do was cancel the listing to avoid the misrepresentation trap. I used to give a lot of detail and an indication of my thoughts as to whether true to size, wide, narrow etc. but that’s backfired recently. I did shut up shop to travel for Christmas and I am wondering whether to bother when I get back, but as I mentioned once before, there aren’t a lot of options for those of us outside the US and the UK other than Vestiaire.
I am in terrible situation with VC now. In November I changed my payment method to non US bank, which is allowed at VC. They made 7 payments within a month, which I never received. My bank said they don't have the money, they don't see any transactions. After weeks of waiting VC provided me some info about transfers, and that's all. They say talk to your bank, my bank says talk to their bank. VC doesn't do anything to help but formal answers, I sent them like 20 or 30 emails since November. So I am out of thousands of dollars, they don't care.
I would be furious!
You need the name of their bank, the transfer dates (and times if you can get them) and the transaction numbers.
I would take that info to my bank and have them call directly to track down the money. If your bank wont help you, call their bank directly.
Best case is it was just a snafu with the account number, perhaps they transposed a digit or something. These bank transfers ARE traceable with the transaction numbers so they should be doing more to help you, both their bank and yours.
Squeaky wheel often gets the grease; make some NOISE! Post openly on their social media anywhere you can.
I'm really sorry. What a nightmare! Good luck & please let us know WHEN (not if, don't take no for an answer) you get this resolved.
I would be furious!
You need the name of their bank, the transfer dates (and times if you can get them) and the transaction numbers.
I would take that info to my bank and have them call directly to track down the money. If your bank wont help you, call their bank directly.
Best case is it was just a snafu with the account number, perhaps they transposed a digit or something. These bank transfers ARE traceable with the transaction numbers so they should be doing more to help you, both their bank and yours.
Squeaky wheel often gets the grease; make some NOISE! Post openly on their social media anywhere you can.
I'm really sorry. What a nightmare! Good luck & please let us know WHEN (not if, don't take no for an answer) you get this resolved.
thank you for all the kind words. I have some screenshots from them with transfer information. but it doesn't even include the name of their bank.
Hello all, I've been looking for a specific leather jacket on resale sites, but vestiaire doesn't ship a lot of their leather, fur etc items to the USA. I've read you can do a work around by using a secondary shipping service that has an EU address, but has anyone done this - or is it a total scam. Thanks for all advice.
I've had this happen on leather goods that were indeed "ok" to ship to the US.
I contacted them and they fixed the listing. It's some strange computer glitch sometimes.
If it does have fur or is python & the like, you might indeed need a reshipper. There are some reputable ones out there, hopefully somebody will have a recommendation because I've personally never used one. Be careful though because some items are banned from import and customs might not allow them even through a reshipper.
Good Luck!!
Please do not do business with this company. I tried buying a bag from them. It came to me extremely damaged. The process of returning it for a refund has been a huge pain and I still haven’t gotten my money back after almost a month.
When it comes to listing items there, I have had the same bag (Celine Trotteur) refused twice. I even redid all the photos to make them hi res. I have the original tags from Celine and Neiman Marcus in the photo. The serial number, everything is correct. They are straight up rejecting an authentic item with no explanation. I don’t even think this bag was ever replicated, it is not a high profile or in demand item! It’s not even a high risk bag lol. I have a feeling my account was flagged or something after returning an item. Otherwise I have no idea.
What’s crazy is I spot fake stuff on there all the time! And it’s PAINFULLY obvious that these are replicas. And bad ones at that. Anyone who is just a consumer could tell and apparently their experts can’t tell the difference between authentic and junk from the flea market ??
When it comes to listing items there, I have had the same bag (Celine Trotteur) refused twice. I even redid all the photos to make them hi res. I have the original tags from Celine and Neiman Marcus in the photo. The serial number, everything is correct. They are straight up rejecting an authentic item with no explanation. I don’t even think this bag was ever replicated, it is not a high profile or in demand item! It’s not even a high risk bag lol. I have a feeling my account was flagged or something after returning an item. Otherwise I have no idea.
What’s crazy is I spot fake stuff on there all the time! And it’s PAINFULLY obvious that these are replicas. And bad ones at that. Anyone who is just a consumer could tell and apparently their experts can’t tell the difference between authentic and junk from the flea market ??
Wow that’s so bad and so unfair considering the amount of counterfeit products on their app.
The annoying thing with them is that you have to almost harass their CS for them to do something. I would send them an email explaining the issue to see if they can do something.
Mercari, Poshmark, Fashionphile and Grailed and Ebay have all authenticated or approved this bag. There is something sinister going on over there. Fine if they don’t want to list it at this point. It’s just the principle of the thing to me. I honestly don’t want to deal with the headache of having some crazy buyer reject it, claim it never arrived or whatever.
These fraudsters have told me on THREE separate occasions that I will receive a refund. Including going as far as having the status of this order saying it is waiting on refund. Today I wake up to an email saying that the bag will be relisted on my account MINUS THEIR FEES OF COURSE. Because it complies with the listing. LOL I have screenshot proof of their agents telling me this, the proof that the damage was not listed in the listing or photos. I’ve taken to Facebook Twitter and Instagram posting on their page. Of course I cannot get a reply by email or chat (useless) I don’t know what other steps to take. Attorney General? BBB is a joke. Also I think because they are based in France this might not work. Luckily my boyfriend is French but to be honest I’m a little embarrassed to tell him I was scammed.