Vestiaire Collective experiences?

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These fraudsters have told me on THREE separate occasions that I will receive a refund. Including going as far as having the status of this order saying it is waiting on refund. Today I wake up to an email saying that the bag will be relisted on my account MINUS THEIR FEES OF COURSE. Because it complies with the listing. LOL I have screenshot proof of their agents telling me this, the proof that the damage was not listed in the listing or photos. I’ve taken to Facebook Twitter and Instagram posting on their page. Of course I cannot get a reply by email or chat (useless) I don’t know what other steps to take. Attorney General? BBB is a joke. Also I think because they are based in France this might not work. Luckily my boyfriend is French but to be honest I’m a little embarrassed to tell him I was scammed.
Can you make a dispute with your credit card company? They have offices in the US and Hong Kong, maybe other countries too.

For anyone else who may be reading this, I do not recommend them. They say generally they will refund you for non-compliant items, but to them everything is compliant, even undisclosed defects like strong tobacco odors from smokers’ homes which sellers are apparently not obligated to disclose. Even if the defect is obvious on its face. If you buy with them I recommend using paypal so you can make a dispute if needed.
 
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These fraudsters have told me on THREE separate occasions that I will receive a refund. Including going as far as having the status of this order saying it is waiting on refund. Today I wake up to an email saying that the bag will be relisted on my account MINUS THEIR FEES OF COURSE. Because it complies with the listing. LOL I have screenshot proof of their agents telling me this, the proof that the damage was not listed in the listing or photos. I’ve taken to Facebook Twitter and Instagram posting on their page. Of course I cannot get a reply by email or chat (useless) I don’t know what other steps to take. Attorney General? BBB is a joke. Also I think because they are based in France this might not work. Luckily my boyfriend is French but to be honest I’m a little embarrassed to tell him I was scammed.
How did you pay? I’m in a somewhat similar situation- I was a sent a bag that was damaged and fought tooth and nail to return it. When they received it at their NY office, they said they’re going to relist it instead of refunding. I’m currently in a PayPal dispute, but in case that doesn’t work I’ll dispute it with my cc. Since it’s in their possession (I have no bag or money), I’m fairly optimistic that I’ll get a refund either through PP or my cc
 
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This happened on Vestaire this past week......
(I have only made one purchase ever there)

I was interested in an item and sent the seller an offer.
She listed at $1020 - I sent offer at $950
She sent me a counteroffer at $995.

I was contemplating accepting then pulled up the listing and saw that she was having a sale and the price was $918 ......and my offer still had hours left before it expired.

Explain this seller's thought process to me!
 
This happened on Vestaire this past week......
(I have only made one purchase ever there)

I was interested in an item and sent the seller an offer.
She listed at $1020 - I sent offer at $950
She sent me a counteroffer at $995.

I was contemplating accepting then pulled up the listing and saw that she was having a sale and the price was $918 ......and my offer still had hours left before it expired.

Explain this seller's thought process to me!
Vestiaire is putting the item on a special money off sale, not the seller themselves, sometimes you have to specifically opt out of their promotions. Alternatively, I have been caught quite badly by EUR / CHF conversions (the currencies in reality nearly have parity) where Vestiaire is packing on about 20%, maybe the seller isn’t US based. Fortunately if your offer is accepted you don’t actually have to follow through.

I am on a break with them, I have one frozen listing, but am still receiving ridiculous offers through DM!
 
This happened on Vestaire this past week......
(I have only made one purchase ever there)

I was interested in an item and sent the seller an offer.
She listed at $1020 - I sent offer at $950
She sent me a counteroffer at $995.

I was contemplating accepting then pulled up the listing and saw that she was having a sale and the price was $918 ......and my offer still had hours left before it expired.

Explain this seller's thought process to me!

You can still send a second or counteroffer. I think they let you send at least 2 maybe 3 offers. It’s possible someone sent her enough counteroffers that she agreed to $918, that buyer didn’t purchase, then Vestiaire gives the seller the option to publicly extend that offer for 48 hours. Maybe she would have counter offered for a lower amount if you tried a second time.
 
Can please someone clarify this for me?
I sold an item (prof seller). I just received an email that says" We wanted to let you know that unfortunately your buyer has decided to return this item. As this return falls within the 14-day return policy, the sale has been cancelled and the item is being shipped directly to our hub. You’ll find your tracking information below. We’re sorry this sale didn’t work out! We will now relist the item for sale on your account and store it safely at our hub until it sells."
I confused. So they will keep my item at the hub and hold my payment until it sells again!? Or will they release the payment for that sale?
 
Can please someone clarify this for me?
I sold an item (prof seller). I just received an email that says" We wanted to let you know that unfortunately your buyer has decided to return this item. As this return falls within the 14-day return policy, the sale has been cancelled and the item is being shipped directly to our hub. You’ll find your tracking information below. We’re sorry this sale didn’t work out! We will now relist the item for sale on your account and store it safely at our hub until it sells."
I confused. So they will keep my item at the hub and hold my payment until it sells again!? Or will they release the payment for that sale?
I think they will indeed keep it at their hub and hold the payment until it sells again. Not sure if it's something you should be happy about or not, but I know that buyers will be able to get express shipping since its already at their hub, so maybe that will help for a future sale!
 
Can please someone clarify this for me?
I sold an item (prof seller). I just received an email that says" We wanted to let you know that unfortunately your buyer has decided to return this item. As this return falls within the 14-day return policy, the sale has been cancelled and the item is being shipped directly to our hub. You’ll find your tracking information below. We’re sorry this sale didn’t work out! We will now relist the item for sale on your account and store it safely at our hub until it sells."
I confused. So they will keep my item at the hub and hold my payment until it sells again!? Or will they release the payment for that sale?
They would not release the payment for that sale. Can you opt out and ask for the item to be returned to you instead of them keeping it at the hub and relist the item on your behalf.
 
another bad situation on Vestaire - bought a ring from a private seller - waited and waited for shipping. Noticed precisely the same listing popped up. ultimately lobbied for and received a full refund but no explanation or penalty for non-performing seller. I imagine the seller is building “sales history” while either never having the actual item or retaining it for a higher price?
I’m done with Vestaire.
 
How did you pay? I’m in a somewhat similar situation- I was a sent a bag that was damaged and fought tooth and nail to return it. When they received it at their NY office, they said they’re going to relist it instead of refunding. I’m currently in a PayPal dispute, but in case that doesn’t work I’ll dispute it with my cc. Since it’s in their possession (I have no bag or money), I’m fairly optimistic that I’ll get a refund either through PP or my cc
I have made the exact same experience!! Received a „flawless“
bag that is dirty and damaged all over. Still they refuse to refund and re-listed under my name!! Does anyone has an experience what works? As this seems to be standard practice by now, can we take legal action together?? (I am in Germany.) To me this appears as borderline fraudulent business practice!
 
How did you pay? I’m in a somewhat similar situation- I was a sent a bag that was damaged and fought tooth and nail to return it. When they received it at their NY office, they said they’re going to relist it instead of refunding. I’m currently in a PayPal dispute, but in case that doesn’t work I’ll dispute it with my cc. Since it’s in their possession (I have no bag or money), I’m fairly optimistic that I’ll get a refund either through PP or my cc
As an update: I received a full refund through the PayPal dispute. It is unclear to me if Vestaire acted on the dispute to issue a refund, or if PayPal stepped in and ruled. I think it was the former, because my VC shows the bag as being “refunded”.
Moral of the story- if you must buy off VC, pay by PayPal (or credit card) and expect to fight hard if you get something not as described.
 
I have made the exact same experience!! Received a „flawless“
bag that is dirty and damaged all over. Still they refuse to refund and re-listed under my name!! Does anyone has an experience what works? As this seems to be standard practice by now, can we take legal action together?? (I am in Germany.) To me this appears as borderline fraudulent business practice!
I agree, it is fraudulent! It’s also ridiculous that they don’t even let you set the price when they force you to “resell” it!

Did you pay by credit card by chance? I hope there are some consumer protection laws in Germany. I was able to get a full refund through PayPal but it was so frustrating
 
I agree, it is fraudulent! It’s also ridiculous that they don’t even let you set the price when they force you to “resell” it!

Did you pay by credit card by chance? I hope there are some consumer protection laws in Germany. I was able to get a full refund through PayPal but it was so frustrating

I agree with this..
If they relist the bag, at the original selling price, the buyer that now has to sell the bag, will LOSE MONEY!
After shipping & VC takes their commission, the buyer would be out a good percentage of money when they should've been refunded in full.
They get commission TWICE and the buyer isn't made whole.

I've purchased about 20 items from VC most have been great and as described but.. One pair of Haider Ackermann boots, for which I had searched a very long time, listed as great condition; After purchase, I was contacted by VC's team, they said the laces were short, possibly broken, offered 20% back.. I agreed not knowing the 20% would be a coupon for a future purchase. (Which I never used and it expired). :sad:
It gets better; upon receipt of the boots, the zippers do NOT function at all. They are literally frozen in place, seemingly rusted, I don't know.
The boots are unwearable and they would not refund/help me since I agreed to the partial refund on the laces! If I had been informed of the zippers, I would have declined to complete the purchase. If I list them for sale, I will disclose the zipper issue and the lace issue so will not be able to price them for even a fraction of what I paid.

The issues everyone have experienced wont prevent me from shopping/selling there YET but I'm a lot more discerning & careful.
 
I stared a PayPal case as I only receive generic chat messages generally stating „we care about your issue and will get back to you shortly“. The content of this message appears rather cynical if this is the message you receive every day all week!
Here is a question: would you answer the questions that potential buyers are asking? I would feel sorry for the next person who gets ripped of by VC, so I do not want to play along. Then again, I would love to get at least most of my money back and hope that the next person has more routine protecting themselves against their fraud, which is what they are doing in my opinion.
I wonder if it is worth it. With me they are also loosing my friends as customers. I don’t want to know how many thousands of Euros we spent together every year (probably 6 figure)
 
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I stared a PayPal case as I only receive generic chat messages generally stating „we care about your issue and will get back to you shortly“. The content of this message appears rather cynical if this is the message you receive every day all week!
Here is a question: would you answer the questions that potential buyers are asking? I would feel sorry for the next person who gets ripped of by VC, so I do not want to play along. Then again, I would love to get at least most of my money back and hope that the next person has more routine protecting themselves against their fraud, which is what they are doing in my opinion.
I wonder if it is worth it. With me they are also loosing my friends as customers. I don’t want to know how many thousands of Euros we spent together every year (probably 6 figure)

I hope PP will help you out. You have neither bag nor money so you should be entitled to a refund.

Answering questions does create an ethical conundrum. :-s They listed the bag under your name so it becomes your reputation as a seller if there are issues. I don't think my conscience would allow me to not be honest with potential buyers but I know that might prevent sales and thus hinder you getting your money back.
OTOH if you don't answer their questions honestly, it could end up in a return on you as "the seller."

Let's just hope & pray PP does the right thing and helps you get the refund from VC. Then the "question" issue will be a moot point.
Good Luck! We're rooting for you.
 
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