Can you make a dispute with your credit card company? They have offices in the US and Hong Kong, maybe other countries too.These fraudsters have told me on THREE separate occasions that I will receive a refund. Including going as far as having the status of this order saying it is waiting on refund. Today I wake up to an email saying that the bag will be relisted on my account MINUS THEIR FEES OF COURSE. Because it complies with the listing. LOL I have screenshot proof of their agents telling me this, the proof that the damage was not listed in the listing or photos. I’ve taken to Facebook Twitter and Instagram posting on their page. Of course I cannot get a reply by email or chat (useless) I don’t know what other steps to take. Attorney General? BBB is a joke. Also I think because they are based in France this might not work. Luckily my boyfriend is French but to be honest I’m a little embarrassed to tell him I was scammed.
For anyone else who may be reading this, I do not recommend them. They say generally they will refund you for non-compliant items, but to them everything is compliant, even undisclosed defects like strong tobacco odors from smokers’ homes which sellers are apparently not obligated to disclose. Even if the defect is obvious on its face. If you buy with them I recommend using paypal so you can make a dispute if needed.