I also should add, it may be a good idea to use a bank card/credit card instead and notifying your bank of what's going on. This way, they can keep a look out for any kind of card fraud or suspcious activity on your account(s).
Vestiaire Collective experiences?
- Thread starter Kopisusu
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
I am tempted to buy 2 Fendi items from Vestiaire (never bought from there before). Unfortunately they are from "expert seller". One is a 2 jours in 2 tone grey at £695 but no card & no receipt. The other one is the 2j pochette again no card & receipt just dust bag at £197.
I sent offers elsewhere for bags that seems to have the card + dust bag + receipt + box. The pochette would be £307 and the 2j actually £585 but weirdly enough although they are marked as never worn, they show sign of wear (the 2j sags and the pochette has some indentation..).
Tldr: should I go with the "never worn" that looks worn but with all the paperwork or the "very good condition" that looks pristine but no paperwork?
Thank you!
I sent offers elsewhere for bags that seems to have the card + dust bag + receipt + box. The pochette would be £307 and the 2j actually £585 but weirdly enough although they are marked as never worn, they show sign of wear (the 2j sags and the pochette has some indentation..).
Tldr: should I go with the "never worn" that looks worn but with all the paperwork or the "very good condition" that looks pristine but no paperwork?
Thank you!
I won't buy from Vestiaire again. I recently bought an older Celine Macadam Boston bag. It passed their authentication process, in spite of having some red flags (name painted, not heat stamped, no "made in italy" or code anywhere, general poor quality). I returned it and they did give me a refund (I think because it was from a "professional seller"), but they claim it passed their second authentication and put it back on sale.
There are so many obvious fakes listed on the site, and no way to flag them. My sense is that they don't want to know. "Plausible deniability" is not really a core value I look for when deciding where to do business.
There are so many obvious fakes listed on the site, and no way to flag them. My sense is that they don't want to know. "Plausible deniability" is not really a core value I look for when deciding where to do business.
Has anyone ever gone through the process of returning/relisting an item you purchased on Vestiaire Collective?
I still think they have the strangest return policy, and I've heard many stories of people's buying and selling experiences on the site. I'm curious if anyone has ever bought something they weren't satisfied with, was able to return it or had to relist it with Vestiaire within 72 hours, and actually managed to sell the item and get your money back.
Context: I bought a pair of Louboutin heels yesterday (from an individual seller) and only noticed today upon closer inspection that it doesn't look as new in the pictures as described. It's rather irritating that even though I purchased less than 24 hours ago and the item hasn't been shipped that I have no way of cancelling my order, although this one is on me for not noticing the issues earlier. I just want to know how my options would be if I end up not being happy with the shoes. From what I've heard it sounds like it's pretty difficult to get Vestiaire to admit an item doesn't match its description.
Thanks all!
I still think they have the strangest return policy, and I've heard many stories of people's buying and selling experiences on the site. I'm curious if anyone has ever bought something they weren't satisfied with, was able to return it or had to relist it with Vestiaire within 72 hours, and actually managed to sell the item and get your money back.
Context: I bought a pair of Louboutin heels yesterday (from an individual seller) and only noticed today upon closer inspection that it doesn't look as new in the pictures as described. It's rather irritating that even though I purchased less than 24 hours ago and the item hasn't been shipped that I have no way of cancelling my order, although this one is on me for not noticing the issues earlier. I just want to know how my options would be if I end up not being happy with the shoes. From what I've heard it sounds like it's pretty difficult to get Vestiaire to admit an item doesn't match its description.
Thanks all!
Is anyone know why vestiaire always rejected an item photo to sell?? I tried a lot of times but with same item but use different photo and all angle but they still rejected. Even the item is authentic. Please i really give up to post an item. Before i dont have any issue to post an item on vestiaire
Since a couple of months it's harder to upload items from certain brands in my experience (have no clue why). You can do a couple of things:
- Contact the customer service and send them the invoice and ask if they want to consider it again.
- Wait a couple of weeks and try again.
One loophole for buyers with regret (or any other reason) when buying from private sellers with direct shipping is flagging the item als inauthentic. VC will ask to send it to them for inspection, you'll get your money back (the seller would probably be pissed). If the item is authentic, VC will take it as their own stock and the buyer will be paid.
You can relist it yourself of course. But selling on VC is quitte the hassle.
Thanks so much, this is good to know! I did see some other reports on purseforum about people not receiving their refunds even after sending in the items. Have you ever tried it before and you got your money back?
I never bought anything on VC, but this is my experience as a seller. A couple of buyers pulled the 'not authentic' card only to get a refund in the end. They bought shoes/RTW but weren't familiar with the sizing of the specific items/brands. It took a while, but they all got a refund. And I got my money. But it can take a couple of weeks.
If you decided to send the item through VC inspection, they could probably notify you the defect and offer a small discount since the defect wasn’t disclosed in the listing. Then it’s up to you wether to go on with the transaction or not.
Helpful advice, thanks, that’s precisely why I have come here, was looking for information on the mechanics of returns as I am new to VC and my buyer via direct shipping is complaining that the shoes she bought are too small.
I haven’t had any problems on listing, but the quality control in France has been quite picky, for example sticky label removed from a shoe sole leaving a lighter patch means the quality is not unworn, rather good condition.
All in all, quite an intense experience: some aggressive DMs, ridiculous offers, poor exchange rates in VC’s favour (as much as 7%), a lot of purchases failing to complete, useless customer service etc. My opinion, if you have a realistic alternative, sell elsewhere. I have no experience as a buyer, I must curb the buying habit and don’t want to get sucked in!
I always photograph the bottom soles of shoes even when brand new, it'd help buyers and VC to ascertain what's what and keep everyone on the same page.
Re VC ridiculous exchange rate, you should recommend to buyers to change the currency on the app or website to match home currency of the sellers, ie if seller is US then the buyer's currency should be USD and let the banks or credit card companies convert the rate which is done without markup. I learned this trick during travel overseas and the waitstaff brings the swipe machine by the table, often times it asks if you want to pay in foreign currency or converted to home currency, I'd always pick foreign currency
Re VC ridiculous exchange rate, you should recommend to buyers to change the currency on the app or website to match home currency of the sellers, ie if seller is US then the buyer's currency should be USD and let the banks or credit card companies convert the rate which is done without markup. I learned this trick during travel overseas and the waitstaff brings the swipe machine by the table, often times it asks if you want to pay in foreign currency or converted to home currency, I'd always pick foreign currency
I believe Vestiaire was formerly Tradesy. My first and only experience with them was purchasing a YSL Kate bag in Medium and right away I knew it was a fake. At the time, they made me send a bunch of pictures and mail it to the nearest facility (luckily there was one in LA) and the day they "checked" it, they issued me a refund. Now I'm battling the same issue with a Chanel purchase from another site and like you, thought the chain felt off and extremely lightweight. I'm not even sure the rest of the bag is real. It has a date code that and card but I also can't find a lot of information on this particular bag from 2014.
My first and last Vestiaire purchase. Had a site credit from a Tradesy purchase, purchased a Louis Vuitton bag on 12/14 from Vestiaire . Rebag was seller, figured it was safe as far as authenticity. Well chat feature doesn’t work with Rebag, chat feature with Vestiaire isn’t working. Bag still says processing? Had hoped to get it for Christmas! Originally when I purchased bag was 2555.00
Now today bag lists at 2465.00. That is the listing I purchased from that says sold. Price hasn’t changed as far as what I paid, of course it’s never been shipped either. Rebag states they ship in one to two business days on Vestiaire.
Of course that didn’t happen. No weekend shipping and who knows what Monday will bring? After reading all the terrible reviews, will I get the bag or a bigger runaround
,
Now today bag lists at 2465.00. That is the listing I purchased from that says sold. Price hasn’t changed as far as what I paid, of course it’s never been shipped either. Rebag states they ship in one to two business days on Vestiaire.
Of course that didn’t happen. No weekend shipping and who knows what Monday will bring? After reading all the terrible reviews, will I get the bag or a bigger runaround
,