Helpful advice, thanks, that’s precisely why I have come here, was looking for information on the mechanics of returns as I am new to VC and my buyer via direct shipping is complaining that the shoes she bought are too small.
I haven’t had any problems on listing, but the quality control in France has been quite picky, for example sticky label removed from a shoe sole leaving a lighter patch means the quality is not unworn, rather good condition.
All in all, quite an intense experience: some aggressive DMs, ridiculous offers, poor exchange rates in VC’s favour (as much as 7%), a lot of purchases failing to complete, useless customer service etc. My opinion, if you have a realistic alternative, sell elsewhere. I have no experience as a buyer, I must curb the buying habit and don’t want to get sucked in!