It is normal the product doesn't meet the expectations of buyers as it isn't provided directly by the warehouse of the brands themselves. As a result, you should always seek to negotiate the price for an extra discount of at least 10% off to compensate for the disfections which are not included in the photos.
Vestiaire Collective experiences?
- Thread starter Kopisusu
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Did anyone in the EU successfully use their return rights resulting from the Distance Selling Regulations?
I have read the Terms and Conditions where VC tries to put themselves in the role of a pure agent (1. The role and responsibility of Vestiaire Collective), thus refusing any liabilities if you buy from a private seller. However, they are the ones issuing the invoice in their own name and collecting the money. For the invoice issuing alone I (as a non legal professional) would assume they are the actual contractual party, not the private seller (whose identity and address are unknown to me). For this reason the return rights from the Distance Selling Regulations should apply, no matter what they try to do with their terms and conditions. Correct or incorrect?
I understand they try to place themselves in the role of eBay or amazon. However, the aforementioned issue invoices from the sellers as far as I know.
Would be grateful for any input. I am currently dealing with them... so far they SEEM cooperative (said I can send the item back for a second check which CAN result in a full refund), but upon asking for the return label and when someone is gonna collect it they went radio silent for more than 24h now. And reading all kinds of complaints about them makes me really worried.
I have read the Terms and Conditions where VC tries to put themselves in the role of a pure agent (1. The role and responsibility of Vestiaire Collective), thus refusing any liabilities if you buy from a private seller. However, they are the ones issuing the invoice in their own name and collecting the money. For the invoice issuing alone I (as a non legal professional) would assume they are the actual contractual party, not the private seller (whose identity and address are unknown to me). For this reason the return rights from the Distance Selling Regulations should apply, no matter what they try to do with their terms and conditions. Correct or incorrect?
I understand they try to place themselves in the role of eBay or amazon. However, the aforementioned issue invoices from the sellers as far as I know.
Would be grateful for any input. I am currently dealing with them... so far they SEEM cooperative (said I can send the item back for a second check which CAN result in a full refund), but upon asking for the return label and when someone is gonna collect it they went radio silent for more than 24h now. And reading all kinds of complaints about them makes me really worried.
Hi all , I posted a little while back that I bought a Louis Vuitton bag last year from vestiaire when i got around to checking it I noticed that the receipt that it came with from Louis Vuitton was for the wrong colour bag , I contacted vestiarie who asked me to send the bag back to them for another authenticity check, they then sent me a email saying it had passed the check with no mention of the receipt and was on its way back to me , I got the tracking off them and when I tracked it it said it was held with tax etc payments due , I cannot get any information off vestiaire or the courier, it’s still held and no up date for 11 days now . Any advice please xx
I was reading comments on vestiaire and the one lady said she didn’t know about duties and taxes and how expensive it would be . It never dawned on me that I would have to pay duties on a purse from the uk. It would cost an extra $400. Apparently they don’t tell you this until it comes in. Doesn’t mention it at checkout, it’s once you get your item you get a bill and have to pay the 400 or $500 duties and taxes. Anyone dealt with this?
I am in the USA, but for me, once I go to the check out page it appears in my itemized total, prior to paying.
I bought one very recently (B40, black). This time the quality check was really bad... you can read it here https://forum.purseblog.com/threads/help-can-h-spa-fix-this-long-deep-scratch-cut.1039237/
And another in November which turned out a bit better than the pictures.
IF Vestiaire corrects their mistake by refunding me the full amount soon I will continue buying with them (am already eyeing another B instead of the one with the cut). In my opinion you can find good deals. But beware of any seller with bad picture quality. If they hide something it is for a reason... and I don't trust VCs quality check anymore. As for authentification: I would still consult bababebi as I trust her much much more than VC.
There are no words for that bag!! it's a nightmare! I don't know what to do... I just want a Birkin, not a bad experience
Vestiaire is one way of getting a good deal. It's not without risks... I'll see how it turns out for me.
Does anyone know how to stop the unwanted emails? I’ve tried the unsubscribe button - it does not work. I’ve emailed them - they reply with ‘use the unsubscribe button’ and they continue send voluminous amounts of email. Not very customer friendly, IMO. And I have never purchased anything from them, nor will I.
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Don’t know if you still need this information but direct shipping is safe. The seller doesn’t get paid until you confirm the items arrived at your address and you approve. So what I’m saying is that your money is safe, withheld by VC. You can contact their customer service chat, it’s efficient and I never had problems getting through.
Hi all,
I was hoping for some advice - I purchased a Khaite bodysuit from Vestiaire prior to Christmas and didnt see any issues with it (my first piece from the label). I've now decided it doesnt suit me so I tried to relist it - Vestiaire have refused it (twice!). I've asked for an explanation why and they wont give it to me. It's reached the point where they ignore my emails. I'm now concerned it could be fake - I checked the label and it says "designed in NY", "Made in Mongolia" but when looking at the bodysuit on NAP or Khaite it says Italian made. What are my options here, presumably Vestiaire wont do anything about it so should I report it to my bank and try to get my money back?
Thanks
I was hoping for some advice - I purchased a Khaite bodysuit from Vestiaire prior to Christmas and didnt see any issues with it (my first piece from the label). I've now decided it doesnt suit me so I tried to relist it - Vestiaire have refused it (twice!). I've asked for an explanation why and they wont give it to me. It's reached the point where they ignore my emails. I'm now concerned it could be fake - I checked the label and it says "designed in NY", "Made in Mongolia" but when looking at the bodysuit on NAP or Khaite it says Italian made. What are my options here, presumably Vestiaire wont do anything about it so should I report it to my bank and try to get my money back?
Thanks
They decline listings for unknown reasons. Sometimes my listings have been rejected more than once and then it is accepted with no changes. Make sure you are not using any photos from the internet or photos that appear to be stock photos, and photograph against a plain white background, and make sure your hands are not in the photos too much. They will often accept submissions which break these guidelines, but when I have had trouble getting them to accept an item I have made these changes and it will be accepted. Their customer service is almost impossible to get an answer from, but if my first submission is rejected I will usually try again with the same description and photos. If I t is rejected a second time I will take a new batch of photos and it has always been accepted that way.
As usual bad experience. They found 1cm difference in measurements (my bad, took them from the manufacturer site -though the bag is 100% genuine), the buyer rejected and then I spend 5 days trying to relist and they kept saying 'system is updating'. Eventually I really got worried the bag is gone or something and asked them to send it back (so I can relist myself). They sent it at their expense with DHL Express. It's hilarious as parcel in is shipped with UPS Saver or something like that and shipping take up to 7 days. Somebody doesn't do numbers there.
The only reason I sell with them is that I have discrete logo bags to sell (Celine, BV) and there is no (big) market for them elsewhere in Europe.
The only reason I sell with them is that I have discrete logo bags to sell (Celine, BV) and there is no (big) market for them elsewhere in Europe.
I bought a Chanel bag listed as made in 2016, when it arrived the code said it's 2014 (bag is genuine, I double checked) and tried to escalate it as not as described and got ignored big style.
I didn't do a chargeback as the bag was in great shape but maybe I should have.