Vestiaire Collective experiences?

[CrackBerryCream]

No they don’t, you ship with a VC label.
Still, they could claim you didn’t send the right item, or that it was damaged, or swap for a fake... whatever...

Thank you, that confirms VC is acting as the seller.

I had the whole boxing process filmed (also making sure to show there was no damage done in or outside of the bag, of course with their tag intact) and it was sent back in the same box they used, which still had an intact side for return: there is an integrated puller with perforation in the carton to open it. At the same time it means you cannot open it without ripping that piece from the rest of the carton and making it very obvious it was opened.

 

[jlone]

I will never use them again it was the worst shopping experience ever. I had to query the item I had purchased there is no continuity with any adviser you are always made to speak to someone different therefore repeating yourself there was only one person who I spoke to understood my concern/query and agreed it seemed odd needless to say I never got the chance to speak with this adviser again.

 

[doni]

Thank you, that confirms VC is acting as the seller.

I had the whole boxing process filmed (also making sure to show there was no damage done in or outside of the bag, of course with their tag intact) and it was sent back in the same box they used, which still had an intact side for return: there is an integrated puller with perforation in the carton to open it. At the same time it means you cannot open it without ripping that piece from the rest of the carton and making it very obvious it was opened.

I have seen your post. In the seller pics, once one knows it is there, it is possible to see the line of where the cut is, of course without showing it is a cut.

The question of whether they are a seller is interesting. They are an intermediary in a sales contract. Of course, the whole point of you having a contract with them (which you do from the moment you accept their terms & conditions) is that they take responsibility for the condition of the item. So whether they are a seller or not is beyond the question...

 

[Romar]

Does the buyer get your personal details if they opt for direct shipping?

The seller receives a shippinglabel from VC, but of course the personal details of the buyer are mentioned on the label: name/address, but also mailaddres and mobile tel.nr. On the other hand: The buyer can see the name/address and even mobile tel.nr of the seller on the label!
Approached one of my favorite sellers directly and managed to buy some articles from her outside VC, so directly.
Matter of trust between buyer and seller, when VC is not involved. So I think VC is taking quite a risk with their direct selling.
Furthermore: Do not understand why seller has to pay commission to VC when there’s no authenticity check involved‍.

 

[CrackBerryCream]

The seller receives a shippinglabel from VC, but of course the personal details of the buyer are mentioned on the label: name/address, but also mailaddres and mobile tel.nr. On the other hand: The buyer can see the name/address and even mobile tel.nr of the seller on the label!
Approached one of my favorite sellers directly and managed to buy some articles from her outside VC, so directly.
Matter of trust between buyer and seller, when VC is not involved. So I think VC is taking quite a risk with their direct selling.
Furthermore: Do not understand why seller has to pay commission to VC when there’s no authenticity check involved‍.

Interesting, in that case VC is really only an agency. They will charge just for the audience you can reach via the platform. The % is pretty outrageous though. If I were ever to sell something they would not be my first choice (especially after all this).

 

[cloudyling]

I have bad experience in VC!

As celine frame bag is no longer available in hongkong,I love this bag so much. I bought a frame bag from VC. After I received the bag, i check its authenticity with the reference on the Interent. I found the zipper is different from the real one!! VC requested me to send back the bag for them to have second check. But they even cannot provide any evidence to prove the bag is real. Just saying that their QC team is the staff working in high brands and they are also the users. Are you ****ing kidding me? I have already opened a case in Paypal for refund.
I saw that many people mentioned that VC would not reply any paypal’s request. Hope that I can get back all my money!

 

[nicole0612]

Did the commission rate go down overnight? I submitted an item and as expected they want me to list at a lower price. I was expecting to put in the usual $5 less, but my portion was much lower than I expected so I did a test. I typed in the exact same amount.
Look at my share when I submitted it (photo 1: $4785 listing price—> $3732 for my share) vs now in listing price negation (photo 2: $4785 listing price—> $3588 for my share), my share is now ~$150 less for the same listing price. What is going on?

 

[Greenredapple]

I am not a fan of VC at all. Their algorithm is weird and I am suspecting that the system goes against you if you decline offers on regular basis.

It look's like it's a buyers' market now. There is nothing I can do about the fact that low offers (lower than 20% of original price) are a norm now. Has been for some time now.

On the other hand I have been browsing Chanel ballerinas. I know they are in demand currently, but why would I want to pay 200-600€ for used shoes? The ones with the highest price were close to retail and I know for a fact that many of them were bought before price increases. Some of them were dirty and dingy looking :/

 

[Greenredapple]

Did the commission rate go down overnight? I submitted an item and as expected they want me to list at a lower price. I was expecting to put in the usual $5 less, but my portion was much lower than I expected so I did a test. I typed in the exact same amount.
Look at my share when I submitted it (photo 1: $4785 listing price—> $3732 for my share) vs now in listing price negation (photo 2: $4785 listing price—> $3588 for my share), my share is now ~$150 less for the same listing price. What is going on?

That's weird. I wonder if it's a glitch in the system?

 

[Evia]

Did the commission rate go down overnight? I submitted an item and as expected they want me to list at a lower price. I was expecting to put in the usual $5 less, but my portion was much lower than I expected so I did a test. I typed in the exact same amount.
Look at my share when I submitted it (photo 1: $4785 listing price—> $3732 for my share) vs now in listing price negation (photo 2: $4785 listing price—> $3588 for my share), my share is now ~$150 less for the same listing price. What is going on?

Isn’t that what they call “bait and switch”?

 

[Romar]

Did the commission rate go down overnight? I submitted an item and as expected they want me to list at a lower price. I was expecting to put in the usual $5 less, but my portion was much lower than I expected so I did a test. I typed in the exact same amount.
Look at my share when I submitted it (photo 1: $4785 listing price—> $3732 for my share) vs now in listing price negation (photo 2: $4785 listing price—> $3588 for my share), my share is now ~$150 less for the same listing price. What is going on?

When opening VC app, there’s a pop up screen that the commission has been lowered by 30% for all items under €200.

 

[nicole0612]

When opening VC app, there’s a pop up screen that the commission has been lowered by 30% for all items under €200.

My item is over that price, but the commission apparently changed overnight (less for me, more for them). I contacted CS last night via chat, and they said they would email me...

 

[EmilyM111]

So guys imagine this turn. I said I recklessly took Celine site measurements and VC found measurement error (23.8 vs 25 they found) and the buyer rejected the bag because of that.
I HAVE MEASURED my bag today today. It's 23.8, not even a chance it's 25. I have no words. Will never sell the bag there again, that's certain. It was a very good sale, it won't happen anytime soon - the bag is new, unused and buyer paid close to market price. Just upset how helpless we are.

 

[EmilyM111]

Interesting, in that case VC is really only an agency. They will charge just for the audience you can reach via the platform. The % is pretty outrageous though. If I were ever to sell something they would not be my first choice (especially after all this).

My friend runs similar place in Poland (a copy of VC lol). However, she takes full responsibility for the items that passed their control, super rarely they pass something that is not as described (eg. recently a new employee forgot to pack dustbag) but in such case they always refund without discussions and apologise. I would just not pass in Poland like that. She goes an extra mile sometimes with her connections and get dustbags fresh from stores, pays for micro repairs and cleaning etc.

 

[nicole0612]

So guys imagine this turn. I said I recklessly took Celine site measurements and VC found measurement error (23.8 vs 25 they found) and the buyer rejected the bag because of that.
I HAVE MEASURED my bag today today. It's 23.8, not even a chance it's 25. I have no words. Will never sell the bag there again, that's certain. It was a very good sale, it won't happen anytime soon - the bag is new, unused and buyer paid close to market price. Just upset how helpless we are.

I usually am not a person to come up with outlandish theories, but I almost have to wonder if they have a quota to find a certain number of items to be noncompliant. It seems totally beyond comprehension. I have had more and more of my items rejected lately for silly reasons.
The first time it was for a never worn jacket that had been tailored, so I listed it as excellent condition. In the description, I listed that it had been tailored and I listed the tag size/approximate new size/measurements. They declared it non-compliant, stating, “Regrettably, this does not conform because of alterations. Though it is still considered to be in excellent condition. We see that it was stated in the listing and it does match the description.” I had no idea what they found wrong or what they would want me to do differently. So I chose the option for them to keep it and resell it themselves. They relisted it with exactly the same description and every listing detail was exactly the same and it sold without a problem.
Another time I sold a NIB item and a buyer asked if I had the receipt. I said I didn’t think so, but I could check if I could get a new one issued. It sold that day to another buyer, and I shipped it immediately. It was declared to not conform because I did not include a receipt. I never mentioned a receipt in the listing since I didn’t have it, and never said I would include one, but they declared it was non-compliant, stating “no receipt - mentioned in the comments”. It’s not worth arguing with them because it will get you nowhere, so I had them keep and resell this item also, and again it sold without an problem this time.
I have no idea what goes on there.