Vestiaire Collective experiences?

[SapCar]

I've got a similar real bad experience with Vestiaire Collective. Bag with scratches and very troublesome return process. Never buying again there.

Im very sorry you had such a bad experience, it is not nice to find out that the item you were eagerly expecting is in bad shape and then you have to do a lot of paperwork to get it returned and refunded.

I have to admit that for me, the experience selling and buying has been so far more positive, although with some bumps.

I recently bought a Fendi baguette in very good condition, which passed with flying colors the authentication and verification process. When the bag arrived I couldn’t believe my eyes: it was stained in many parts, scratches on the patent closure, worn out spots in the fabric of the body, and above all, dirty as hell...in no way or universe this bag could be considered in “Very Good Condition”.

Immediately I reported the issue, with so many details and pictures of most defects. I cleared stated their own terms and conditions for the sale and their own classification of the item conditions. In less than 24 hours they invited me to return the bag for a second inspection and on the next day they confirmed my claim and reimbursed the money. This is the second time I had to reach out for a non compliant item, and in both cases they were diligent.

Nevertheless, this experience also shows that their authentication process is far from perfect, so never hesitate to open a complain, especially if you can recite back their own regulations, showing them proof that those were not listed/ visible in the description or not in accordance with their own classification.

Additionally, take the advise given above on preferring payments via Paypal so you have a back up alternative to solve the dispute.

 

[doni]

Commenting on the shipping options in case this is useful for anyone.

I have sold a few items in VC and the shipping was always with DHL (I am in Germany). Last time, there was only a UPS label. I was shipping an Hermes bag of some value, but at the (far away) UPS drop off point they would not give me a proof of deposit. Obviously, I was not going to leave a parcel worth thousands of euro in some kiosk without any proof I had done so, so took it back home. I had to arrange for a pick up and the whole process was quite a pain, plus they don‘t give you a precise pick up time.

With DHL it is very easy. In Germany there are many drop off points, one is outside my door, very frequent picking up times and you get a receipt for depositing the parcel with a tracking number. Or you can go to the post office if you prefer.

So now I sold a couple other items and was not happy to receive the UPS labels again. I contacted customer service through the chat (which doesn’t work badly I have to say), and they have now sent me DHL labels by email.
Why don’t they give this option if they are still working with DHL, I don‘t know. But for everyone in the same situation, do know that you can ask for DHL labels.

 

[fashion_victim9]

VC keeps refusing my items "Unfortunately, your listing could not be published because the photos are not original (photo coming from the internet not accepted)". I never ever use stock pictures, I make good clear high resolution pictures on white background, investing in equipment to make them look professional. so they think they are too good to be truth. so insulting. they sometimes refuse one or 2, or sometimes just remove some pictures they think not original. today they refused all of my 13 listings. support representative told I have to relist them later when they "fix this issue". I spent 2 hours listing them. I'm done with VC. the worst selling experience in comparison to all others that I use.

 

[nicole0612]

VC keeps refusing my items "Unfortunately, your listing could not be published because the photos are not original (photo coming from the internet not accepted)". I never ever use stock pictures, I make good clear high resolution pictures on white background, investing in equipment to make them look professional. so they think they are too good to be truth. so insulting. they sometimes refuse one or 2, or sometimes just remove some pictures they think not original. today they refused all of my 13 listings. support representative told I have to relist them later when they "fix this issue". I spent 2 hours listing them. I'm done with VC. the worst selling experience in comparison to all others that I use.

Oh my, the exact same thing happened to me today! It was the second time they refused to list this item, and none of the issues they state are the case with the photos of the item. I used a completely new set of photos for the 2nd attempt (all photos are obviously my own in both cases). Chat CS was also not helpful for me.

 

[nicole0612]

VC keeps refusing my items "Unfortunately, your listing could not be published because the photos are not original (photo coming from the internet not accepted)". I never ever use stock pictures, I make good clear high resolution pictures on white background, investing in equipment to make them look professional. so they think they are too good to be truth. so insulting. they sometimes refuse one or 2, or sometimes just remove some pictures they think not original. today they refused all of my 13 listings. support representative told I have to relist them later when they "fix this issue". I spent 2 hours listing them. I'm done with VC. the worst selling experience in comparison to all others that I use.

In my case, my photos are very amateur, so I don’t think that’s the reason they are rejecting yours. I have no idea what’s going on.

 

[fashion_victim9]

Oh my, the exact same thing happened to me today! It was the second time they refused to list this item, and none of the issues they state are the case with the photos of the item. I used a completely new set of photos for the 2nd attempt (all photos are obviously my own in both cases). Chat CS was also not helpful for me.

my pictures do remind stock pictures, as these are the shoes on white background, and they refuse some of the listings from time to time. but not all of them like today

 

[nicole0612]

my pictures do remind stock pictures, as these are the shoes on white background, and they refuse some of the listings from time to time. but not all of them like today

It’s so frustrating because it takes so long to list an item on their clunky site!

 

[Gabs007]

my pictures do remind stock pictures, as these are the shoes on white background, and they refuse some of the listings from time to time. but not all of them like today

I had the same happening with something where the pictures were obviously taken by myself, 4 times, they always claimed that I am using photos from the internet, I went nuts and took the pictures on different backgrounds, even made a little note I pinned up on the side and said "taken by me, check) same thing, over and over again. I complained, it finally went up.
But I was just talking with 2 friends, one sold something on the 25th, it was delivered on the 30th, no sign of anything wrong but she didn't get the payment note yesterday, today she gets an SMS (9 days after it was delivered) that the buyer sends it back to her, she said on her account it is still "to be paid on the 9th" - if that is how they are handling it, that somebody can order, wear it for a week and then sends it back without any indication that anything was wrong, I am out, I am not having a "borrow my stuff for free" service, somebody else said they rejected the classic Burberry scarf she was putting on for "Doesn't meet criteria" and a bunch of things where she had clear pictures as usual they demanded that the pictures are retaken and they are waiting there now for over a week!

It seems like they want to send people to other websites????

 

[Gabs007]

I have mixed feelings about VC in general. I suppose this is an update to the last comment I posted here.

After looking at the past few years of being on VC as a buyer and now a seller:

As a buyer -

• I prefer using VC on the app, for some reason on my web browser I have to open another window when I log into VC. Every time. Its frustrating. Also happens when I try to go on to other parts of the website. I feel like the website experience has become worst in the recent year.
• There's a new issue where you see the listed item being there but if you go through its sold already. Its becoming more common place and its such a timewaster. Its even worst when its already sold a few weeks to months and its still listed.
• Buying from sellers is still a mixed bag for me. It could go either way. There's some weird sellers that will entertain you and go through the process of transaction but never send the sold item! It has happened a few times already. VC needs to fix this problem since I notice some may probably use this as an opportunity to build up their trusted seller recommendation. Every single time I always get blindsided when the seller just plain don't send the item in the end. Why sell it in the first place?
• Their search engine still sucks. I'm sure anyone who has typed the correct exact words will show you the opposite brand. I don't think I found anything I was looking for using it. I always have to sift through pages. To add to that, there are listings that always glitch out. When you find that item you're looking for it doesn't even exist.
• I kinda wished VC still had that 30 day shipping wait thing previously. I honestly feel like especially now its either gonna be an item will be sent through or the seller will go mia but still upload new listings, but not send you the sold item. Even with the new waiting times the experience is still the same.
• The only pros would be the shipping I suppose haha. Its reliable and quick even now. And some good bargains but those don't stay for too long.
• Customer service is so so. You'll be just glad someone sorted the problem. Which is such a low bar. Thankfully I don't have much dealings, phew.

As a seller -

• I don't know who's monitoring their approval list of pricing but I had to change the price to the right one sometimes since VC wanted me to sell my GDC or VGC items for pennies. As if VC.
• Some buyers are lazy. You give them the information already and they still ask for the same thing. I find it funny but of course that's why copy and paste is there.
• There should be a similar rule from ebay when the buyer is committed to buy the item. I've had many time wasters send an offer. I accept it but they don't finish the transaction. Why bother you know? It sounds blunt but I think its different when you're inquiring about an item if the seller did not disclose other details on their listing.
• The prepaid shipping label is a mess. I had to call UPS due the fact somehow UPS won't go forward with the prepaid shipping label that was given by VC to me even though its the correct one. I can't imagine if other sellers have the same issue too.

Overall the only things that's keeping me from the website is somewhat the curated items. Also the shipping is good. I still prefer it to the other similar sites since most of the stuff I find is based in EU which where I'm at. Aside from those VC needs to fix their UI since its glitchy sometimes with pages not loading properly or whatnot.

For me the App tends to crash everything, crashed my iPad and then the iPhone, both needed to be completely reinstalled. I tend to switch offers off, as people don't follow through and it blocks it for others, plus you get totally absurd offers

 

[fashion_victim9]

I had the same happening with something where the pictures were obviously taken by myself, 4 times, they always claimed that I am using photos from the internet, I went nuts and took the pictures on different backgrounds, even made a little note I pinned up on the side and said "taken by me, check) same thing, over and over again. I complained, it finally went up.
But I was just talking with 2 friends, one sold something on the 25th, it was delivered on the 30th, no sign of anything wrong but she didn't get the payment note yesterday, today she gets an SMS (9 days after it was delivered) that the buyer sends it back to her, she said on her account it is still "to be paid on the 9th" - if that is how they are handling it, that somebody can order, wear it for a week and then sends it back without any indication that anything was wrong, I am out, I am not having a "borrow my stuff for free" service, somebody else said they rejected the classic Burberry scarf she was putting on for "Doesn't meet criteria" and a bunch of things where she had clear pictures as usual they demanded that the pictures are retaken and they are waiting there now for over a week!

It seems like they want to send people to other websites????

they do everything to humiliate the seller. they force us to bargain by making absurd offers for the items, and don't appreciate our time spent on posting, deleting listings for no reason. several times they deleted my listings claiming it's counterfeit which wasn't a true. a couple of times I had to wait for my money for more than a month or even 2, as they had to "specify the buyer's address", and once they lost my package despite the fact that the status was delivered. every time I deal with them I feel like I stepped in the mud.

 

[Gabs007]

they do everything to humiliate the seller. they force us to bargain by making absurd offers for the items, and don't appreciate our time spent on posting, deleting listings for no reason. several times they deleted my listings claiming it's counterfeit which wasn't a true. a couple of times I had to wait for my money for more than a month or even 2, as they had to "specify the buyer's address", and once they lost my package despite the fact that the status was delivered. every time I deal with them I feel like I stepped in the mud.

You can lower your price by just 1 and it usually gets accepted, but some of the stuff is absurd and they have "groomed" a bunch of people who really try to get expensive items for nothing, even for items that you never wore. Mom usually sends me high end stuff that totally doesn't suit me or I can't wear (wool allergy) or simply do not suit my style or the cut doesn't do anything for my body, since I don't have the receipts but they are new with tags, I can't return and I know mom would be upset if I would try to return. If I put them up their price suggestions are ridiculous, so I usually put a brand new item that is still in the current catalogue up for about 1/4th of the retail, then you get hassled in DMs to sell it for 50 or less...

My friend who sold something just sent over the screen shots she took on her mobile and online of something being sold on the 25th, it is really totally unbelievable... Apparently yesterday it was due to be paid on the 9th, today it changed to the 16th, buyer had it since the 30th and then returned on the 9th no sign of any problem, it seemed like the person just wanted to wear it and then return...

 

[Gabs007]

Update, friend called me, she got the parcel, opened it and had a severe asthma attack (she is also asthmatic, we met through an online support group and found out we live about 10 minutes away from each other) as it was soaked in perfume, she said her sister carried the parcel into the garage, aired, she was using her inhaler heavily, had to air, once she was semi recovered contacted VC via chat, the buyer had apparently claimed stains, they showed her, looks like he brushed the silk the other way as her sister photographed the spot and examined, no sign of any stain, but in the back a minimally darker patch you could barely see but that when her sister touched it, her fingers came away reeking of perfume and that is was one of the very strong musky ones. The jacket was also stuffed into a tiny pharmaceutical box, totally crumbled and not even taped close. She said once she complained to chat, they said they will send her a label and examine it, apparently some people use water spray to report a stain (in the pictures it will look like a stain) wear it and then return as the buyer can report within 72 hours but has longer to return... This direct shipping is really not without risks

 

[nakuru382]

Hello! It is my first time posting here and i would like to share my current experience with VS....
I have sold 2 items on VS in total $1000 but until today I cannot receive any money from them... I have talked with their customer service and the bank payment receipts are sent to me. unfortunately the payment are bounced by my bank (becos of the currency) therefore I have requested VS to re-pay me again. but then there is no reply, no following up for 2 weeks... i dont know what can I do...

 

[Gabs007]

Hello! It is my first time posting here and i would like to share my current experience with VS....
I have sold 2 items on VS in total $1000 but until today I cannot receive any money from them... I have talked with their customer service and the bank payment receipts are sent to me. unfortunately the payment are bounced by my bank (becos of the currency) therefore I have requested VS to re-pay me again. but then there is no reply, no following up for 2 weeks... i dont know what can I do...

I would check that you set your payout to the currency you can receive with your bank (they give you options in which currency you want to be paid) then would contact customer service again and ask if they could check if the payment is being made. Something bouncing will most likely also cost them, contact them via chat and request that they update you via email.

Not had an issue with them not paying me, you will have to go into your account under payment options, they offer you a choice of being paid into the bank account or by PayPal and which currency you would like to be paid. Once that is sorted, you contact them, there might be a delay as they can be a bit bureaucratic and somebody will have to check what happened, while I have a few issues with them, but withholding funds they owe you is not one of them.

 

[blu_today]

Hi everyone, I’m fairly new to VC (6 orders so far, only in the buyer capacity) and I wanted to ask if anyone knows whether QC checks also any extra info mentioned in private conversations with sellers or only the stuff in the item’s description (and perhaps the comments)?