Vestiaire Collective experiences?

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#3,736
I've had mixed experiences with buying, not due to fakes, but due to condition not being as described. Last year I got an Alexa from Hong Kong that I had to raise a dispute with PayPal to return/get a refund - there was a lot of oxidation around the hardware that wasn't described. I returned it for a second inspection by VC, VC sent it back to me "as described" and then I raised the dispute (Paypal covered the second return). Around 5 years ago I got a Bayswater from there that was perfect.

Non-Mulberry items I've bought also: Philip Lim boots that were perfect, and a Topshop Unique dress that had been terribly altered, which VC refunded me for with no hassle when I sent it back. Good experience selling on there.

My recommendation is do a lot of due diligence and try and get answers to specific questions you have from the seller.
 
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#3,737
rockdiva said:
I've had mixed experiences with buying, not due to fakes, but due to condition not being as described. Last year I got an Alexa from Hong Kong that I had to raise a dispute with PayPal to return/get a refund - there was a lot of oxidation around the hardware that wasn't described. I returned it for a second inspection by VC, VC sent it back to me "as described" and then I raised the dispute (Paypal covered the second return). Around 5 years ago I got a Bayswater from there that was perfect.

Non-Mulberry items I've bought also: Philip Lim boots that were perfect, and a Topshop Unique dress that had been terribly altered, which VC refunded me for with no hassle when I sent it back. Good experience selling on there.

My recommendation is do a lot of due diligence and try and get answers to specific questions you have from the seller.
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Thanks for this - it is helpful. The images seem fairly accurate (i hope!) so I guess as long as it matches, fingers crossed it should be ok!
 
#3,738
Ruby C said:
Apologies if there is already a thread or it is in the wrong place..... It has been sometime since I have posted on here!!

I am looking at potentially purchasing a bag from Vestiaire Collective but the reviews I have seen have been a little hit and miss - particularly regarding Mulberry.

Has anyone had any experience with them? I will be using their 'authenticated by experts' service but still a little uncertain. I have seen some reviews from buyers that have said their items are fake even after review...

I have only ever purchased via Mulberry direct so feel like Vestiaire may be a good half way house (rather then jumping straight to ebay!)

Any help would be greatly appreciated!
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I recently bought an LV backpack from there and honestly could not be more pleased.
As others have said you just need to do your research and ask for more pictures from the seller if there aren’t sufficient on there. I believe some lovely members on this forum will also help authenticate items if you ask nicely :smile:
Have a look at recently sold items to check that the price you’re paying is about right for the item and its condition.
 
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#3,739
My experience was really bad and devastating. I purchased a Louis Vuitton Petit Malle which was described as “like new” and having no scratches. However the gold hardware on the front of the bag as well as strap had badly tarnished into a blackish colour in visible parts. The leather and hardware also had scratches. Whilst the customer service as very prompt in their response, they refused to allow a return saying that the item matched the seller’s description. I am not sure how badly tarnished hardware is consistent with a description that says “like new”? The bag was not cheap and I paid thousands for what I thought was a bag which looks new but the tarnished hardware really looks bad and they refuse to give me a refund. Given my personal experience I would not trust their authentication process at all.
 
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#3,740
A.R.M.Y said:
My experience was really bad and devastating. I purchased a Louis Vuitton Petit Malle which was described as “like new” and having no scratches. However the gold hardware on the front of the bag as well as strap had badly tarnished into a blackish colour in visible parts. The leather and hardware also had scratches. Whilst the customer service as very prompt in their response, they refused to allow a return saying that the item matched the seller’s description. I am not sure how badly tarnished hardware is consistent with a description that says “like new”? The bag was not cheap and I paid thousands for what I thought was a bag which looks new but the tarnished hardware really looks bad and they refuse to give me a refund. Given my personal experience I would not trust their authentication process at all.
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I'm very sorry to hear about your experience, I hope you had paid with PayPal, if so you can initiate a claim with PP and force VC to accept the return for refund. even with a credit card you can request the bank to charge back.
 
#3,741
jmc3007 said:
I'm very sorry to hear about your experience, I hope you had paid with PayPal, if so you can initiate a claim with PP and force VC to accept the return for refund. even with a credit card you can request the bank to charge back.
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Thank you for your kind words. I did actually pay with PayPal. I will write to them now. Thank you for pointing that out! That is very helpful.
 
#3,745
Well as a seller I am mega annoyed. I listed an item about 6 weeks ago. They gave me the option to offer a temporary discount as a part of the birthday sale, which I was willing to do.

I even got an email confirmation I was signing up to do so. Sale starts, and my item isn’t included. I reach out via chat and they tell me someone will follow up AFTER the sale is over. I try emailing directly with an email I found through google and I got a response that the email address was no longer active and to go through the chat.

Sign on yesterday (5 days later) and my item is now marked down after the sale is over. Having never heard back I log onto the chat PISSED and they say they can’t help me, can only escalate to the department I never heard back from last time. When I say I want immediate assistance because they never responded last time they go dead silent. Finally I say I’m going to remove the item, they assure me they will restore the original price and end the Chat before I can say anything else. That was 24 hours ago, and I logged in and checked and my item still is discounted. So I removed it from sale and told them it’s because their CS is abysmal.

I doubt they will care but I won’t be using them going forward.
 
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#3,746
Hi everyone!
Just came to complain about Vestiaire. Just had my first experience as a seller, and their charge of 25% in the bracket I was selling for is ridiculous. How can a website charge this much for a person to sell their beloved items? I just had to cancel the sale I just did because they wanted an additional €40 for me to ship my item away as it isn’t covered, and after thinking it through I saw no other choice. I’m willing to sell the bags I don’t use, but when almost 1/3 of it goes away as a fee to the website doing literally nothing. Just had to get this frustration out!
 
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#3,747
I have mixed feelings about VC in general. I suppose this is an update to the last comment I posted here.

After looking at the past few years of being on VC as a buyer and now a seller:

As a buyer -

  • I prefer using VC on the app, for some reason on my web browser I have to open another window when I log into VC. Every time. Its frustrating. Also happens when I try to go on to other parts of the website. I feel like the website experience has become worst in the recent year.
  • There's a new issue where you see the listed item being there but if you go through its sold already. Its becoming more common place and its such a timewaster. Its even worst when its already sold a few weeks to months and its still listed.
  • Buying from sellers is still a mixed bag for me. It could go either way. There's some weird sellers that will entertain you and go through the process of transaction but never send the sold item! It has happened a few times already. VC needs to fix this problem since I notice some may probably use this as an opportunity to build up their trusted seller recommendation. Every single time I always get blindsided when the seller just plain don't send the item in the end. Why sell it in the first place?
  • Their search engine still sucks. I'm sure anyone who has typed the correct exact words will show you the opposite brand. I don't think I found anything I was looking for using it. I always have to sift through pages. To add to that, there are listings that always glitch out. When you find that item you're looking for it doesn't even exist.
  • I kinda wished VC still had that 30 day shipping wait thing previously. I honestly feel like especially now its either gonna be an item will be sent through or the seller will go mia but still upload new listings, but not send you the sold item. Even with the new waiting times the experience is still the same.
  • The only pros would be the shipping I suppose haha. Its reliable and quick even now. And some good bargains but those don't stay for too long.
  • Customer service is so so. You'll be just glad someone sorted the problem. Which is such a low bar. Thankfully I don't have much dealings, phew.

As a seller -

  • I don't know who's monitoring their approval list of pricing but I had to change the price to the right one sometimes since VC wanted me to sell my GDC or VGC items for pennies. As if VC.
  • Some buyers are lazy. You give them the information already and they still ask for the same thing. I find it funny but of course that's why copy and paste is there.
  • There should be a similar rule from ebay when the buyer is committed to buy the item. I've had many time wasters send an offer. I accept it but they don't finish the transaction. Why bother you know? It sounds blunt but I think its different when you're inquiring about an item if the seller did not disclose other details on their listing.
  • The prepaid shipping label is a mess. I had to call UPS due the fact somehow UPS won't go forward with the prepaid shipping label that was given by VC to me even though its the correct one. I can't imagine if other sellers have the same issue too.
Overall the only things that's keeping me from the website is somewhat the curated items. Also the shipping is good. I still prefer it to the other similar sites since most of the stuff I find is based in EU which where I'm at. Aside from those VC needs to fix their UI since its glitchy sometimes with pages not loading properly or whatnot.
 
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#3,748
I sold an item via Vestiaire. Worst decision ever.
They claimed they paid me for an item, but still after weeks didn’t receive anything, they paid the wrong person and blamed me that it was my fault. The whole thing took months to resolve, and in the end all I got was a voucher with lots of terms attached to it. I tried to argue against it, but they would not budge. I then realized there were so many seller issues. Wish I had read the reviews properly before selling through them.
Vestiaire has become too big in Europe, we don’t have any other preloved sites or consignment stores to buy or sell items too. I wish there was more competition in the preloved market to reduce the commission / seller fees.
 
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#3,749
Lots of selling nightmares in this thread... I am nervously waiting on a very expensive[to me] item. Should I be concerned? I was quite shocked at the import duty and almost walked from the deal but am pretty emotionally attached to this for my wife at this point. It is in the authentication process now in Hong Kong.
 
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