Vestiaire Collective experiences?

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#3,766
So I just left the chat with VC. I am selling a couple of bags and getting offers just under the 1000 eur. I have realized that the newest change is that buyers can choose direct shipping for items under 1000. So I have asked how as a seller can opt out of that.

I can’t.

So, my question is, why am I paying such a hefty commission in exchange of no protection? If I am going to send a 1000 eur bag to a buyer who may claim got something else, a fake, or use it and then claim damage... why would I not be selling in eBay? I don’t get it... And all I am having from the help chat is surprise that I would even envisage such an occurrence... Really?!
 
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#3,767
blu_today said:
Hi everyone, I’m fairly new to VC (6 orders so far, only in the buyer capacity) and I wanted to ask if anyone knows whether QC checks also any extra info mentioned in private conversations with sellers or only the stuff in the item’s description (and perhaps the comments)?
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Hi, no, they dont check against what is is said in the chat or mentioned in the comments. They do the QC based on the item description and the pictures uploaded.
If for instance you buy an item the seller told you in the chat that it will come in a box but in the description is not mentioned or included, they wont look into all the conversations the seller might have had related to the item or the comments under it. If you get it without the box and raise a complain, they will tell you that it is not possible to return or get a reduced price because a box was not mentioned or included in the description or in the photos.
 
#3,768
SapCar said:
Hi, no, they dont check against what is is said in the chat or mentioned in the comments. They do the QC based on the item description and the pictures uploaded.
If for instance you buy an item the seller told you in the chat that it will come in a box but in the description is not mentioned or included, they wont look into all the conversations the seller might have had related to the item or the comments under it. If you get it without the box and raise a complain, they will tell you that it is not possible to return or get a reduced price because a box was not mentioned or included in the description or in the photos.
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Thanks for the clarification, that’s just nuts - they could at least go over the conversation the seller had with the person who in the end bought it. Some sellers put the bare minimum in the description and you have to ask for the rest such as, most of the time, measurements. Also I’ve come across quite a few items that, based on the photos, you’d rate as unworn or in very good condition, yet the seller rated them as only in good condition. As to why, I have to message the seller. And then QC doesn’t bother themselves with that information. From what I’ve read on this forum, it seems I’ve had a great deal of luck so far.
 
#3,769
Hello, I may not be so new to VC (buyer and seller for 2 years) and had no issues SO FAR. I received some earrings today that seemed (due to poor craftmanship and lack of additional serial number) like counterfeit products to me. After chatting with the VS customer service, I got a retoure label. I listed my doubts on a blank sheet of paper and sent it away altogether with the counterfeit earrings.

The payment was made through PayPal. My question now would be, if any of you had an issue with the returning process like VC insisting of the products to be authentic and so on. Also I dont know when or if I should contact PayPal. I have heard of authentication services that you can contact. Will they be any help to get
PayPal to believe me?

Do you think there is any chance, I might get back my money? Its not a small amount and besides I don’t want scammers to make any money out of me.




Sorry for my poor English and thank you so much for you replies. xx
 
#3,770
SapCar said:
Hi, no, they dont check against what is is said in the chat or mentioned in the comments. They do the QC based on the item description and the pictures uploaded.
If for instance you buy an item the seller told you in the chat that it will come in a box but in the description is not mentioned or included, they wont look into all the conversations the seller might have had related to the item or the comments under it. If you get it without the box and raise a complain, they will tell you that it is not possible to return or get a reduced price because a box was not mentioned or included in the description or in the photos.
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Not even based on the pics
I’ve bought an item and it was made in vachetta based on the pictures, but it was epi in reality.
They didn’t accept my claim because somewhere it was mentioned “epi leather”.
 
#3,771
maryg1 said:
Not even based on the pics
I’ve bought an item and it was made in vachetta based on the pictures, but it was epi in reality.
They didn’t accept my claim because somewhere it was mentioned “epi leather”.
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Yesterday I had a short chat with their customer service; I wanted to know (since I’m looking for a vintage fur) which things they evaluate when it comes to fur, particularly vintage items. It’s preposterous, really; they look at it as any other item, they would check the fabric, and I don’t know, look for holes, but they would not evaluate the state of the leather, which may well be rotten underneath the fur. It’s crazy, therefore an item could be marked as ‘very good condition’, and in reality once you get it, it might start to decompose in no time. They told me they might check to see if there’s shine to it, if the photos suggest so. It’s like buying a car and only looking at scratches and swirl marks. Needless to say, I’m not buying any vintage fur there.
 
#3,772
Hi all
I’m wondering what your thoughts are .. I purchased a Louis Vuitton bag and when it arrived the receipt was for a different colour bag , i contacted VC and asked how would this have passed the authenticity process and they have asked me to return for another authenticity check. what do you think ? Thanks x
 
#3,773
Gabs007 said:
I would check that you set your payout to the currency you can receive with your bank (they give you options in which currency you want to be paid) then would contact customer service again and ask if they could check if the payment is being made. Something bouncing will most likely also cost them, contact them via chat and request that they update you via email.

Not had an issue with them not paying me, you will have to go into your account under payment options, they offer you a choice of being paid into the bank account or by PayPal and which currency you would like to be paid. Once that is sorted, you contact them, there might be a delay as they can be a bit bureaucratic and somebody will have to check what happened, while I have a few issues with them, but withholding funds they owe you is not one of them.
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Thank you for your reply. Im sad to tell you the problem is still not solved even I have provided with my bank's approve...
 
#3,774
I have noticed lately a seller selling a few bags with cuts on both sides. It looks like someone deliberately cut them with a knife. When asked what happened, seller does not answer, only maintaining that it is authentic. Does anyone know why would luxury bags be cut with a knife on both sides and then sold on second hand market? I am just really curious!
 
#3,775
I’ve been clocking Cartier bracelets on there & some of the pricing is nuts. Why would I buy an used item for the same price — or more — than what I would pay in the store?
 
#3,776
DrDior said:
I’ve been clocking Cartier bracelets on there & some of the pricing is nuts. Why would I buy an used item for the same price — or more — than what I would pay in the store?
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Sometimes the item is not available and therefore the only way to get it is in the second hand market. Many sellers buy a sensible amount of limited edition pieces and when they are sold out; it is the perfect time to post them in VC or any similar platform asking ridiculous prices. Happens very often with LV goods.
 
#3,777
Hi guys, it is really nice to meet you here!

My last item was bought on Jan.5th and the seller told me the next day that she sent it, but there was no tracking number. Then I checked the profile carefully of the seller and it says that she sold items but she doesn't have badges. I wonder if that's because the seller has never really sold anything before? Because once a deal is made, some private information will be exposed to the seller so thaty they can ship the items to certain receipient, but could it be a scheme? As the policemen in Europe have very low efficiency, I'm worried about such crimes could happen. Does anyone have an idea about my concern?

cheers,
 
#3,778
versailles09 said:
Hi guys, it is really nice to meet you here!

My last item was bought on Jan.5th and the seller told me the next day that she sent it, but there was no tracking number. Then I checked the profile carefully of the seller and it says that she sold items but she doesn't have badges. I wonder if that's because the seller has never really sold anything before? Because once a deal is made, some private information will be exposed to the seller so thaty they can ship the items to certain receipient, but could it be a scheme? As the policemen in Europe have very low efficiency, I'm worried about such crimes could happen. Does anyone have an idea about my concern?

cheers,
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Hello, did you do direct shipping or ship to Vestiaire’s headquarters? If shipping to Vestiaire for their quality/ authenticity check, you have nothing to fear as far as the seller learning your private information. The shipping label just goes to Vestiaire’s headquarters.
 
#3,779
nicole0612 said:
Hello, did you do direct shipping or ship to Vestiaire’s headquarters? If shipping to Vestiaire for their quality/ authenticity check, you have nothing to fear as far as the seller learning your private information. The shipping label just goes to Vestiaire’s headquarters.
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direct shipping.
You know what's weird? The seller replied to me in our private conversation and she even sent me a tracking number that can't be found on DHL or 17track.
 
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