Vestiaire Collective experiences?

[Romar]

I recently purchased from VC and received the bag as advertised on their website. I may have to also use a 3rd party authentication service just to be sure due to some reports of fakes and negative reviews from other buyers.

Not all items sold on VC are fake. It's more an exception than a rule. But still: It's worrying that in spite of the QC, for which VC takes a high percentage of the sale of sometimes up to more than 30%, relatively many fake items or items in less condition than described, slip through. The buyer should buy in confidence and be able to fully and 100% trust the QC. It's also worrying that VC deletes or modifies all negative comments on a seller, so the buyer is hardly ever sure if the seller is "to be trusted". Please check, check and double check before buying on VC: read the comments under the sold articles of the seller: this should give you an indication if the seller ships the sold items fast or if any or many sales have been cancelled. Remember: A sale can NOT be cancelled by the buyer, only by the seller! Items bought from a private seller can NOT be returned, And if possible: use PayPal, so you can always start a dispute, if VC does not want to refund you.

 

[AriaVT]

I'm in the process of returning an item. I will share my experience with Vestiaire in due time.

 

[Saich2]

A Buyer can cancel a sale for an item, if you get no contact from the seller after a couple of days and VC don't get a reply in a day just open a case and escalate it with Paypal straight away. DONT go through VC....Don't wait and always pay with paypal.
They have some lovely things on this site and what I don't understand is why the sellers do not sell on Ebay as would certainly be cheaper although Ebay fees are high.
It would be so much easier if anyone selling would just list on ebay.
Well I shall be getting my Sandals from them this weekend any problem will cancel the sale straight away but they are already at VC so are meant to send straight out on Monday...have ask and keep emails from them as proof.

 

[Saich2]

Well went to buy the Sandals this morning and VC are having tec., issues with their checkout. You can check out with a Credit Card well I can, but the PayPal button not coming up. I know their nothing wrong with my PayPal account as rung them......had this happen before with VC go to check out had just blank pages come up.....they took a month to sort it out and the problem was their end. So now this and of course no one their at the weekend......its a wonderful way to run a selling and buying site.....lol......makes me very

 

[Amelia-zam]

Hi guys, I hope this issue wasn´t addressed before and if so, maybe someone can guide me to the post - I was wondering whether anyone ever challenged VC after buying a sale? Any lawyers around? I´m a German lawyer and under German law I could definitely think of ways to demand damages (as in the difference of the price to buy an authentic bag) in the way they announce their guaranteed authenticity. I couldn´t find any relevant stuff on their english terms and conditions but I assume they apply French law.
Anyone has some insights? If I - as a French company - promise the buyer guaranteed authenticity and get into a purchase agreement with the buyer can I really just refer to a refund instead of an obligation to fulfill my contract? Are their any implications of French criminal law when there are fakes sold by a company that alleges to sell "guaranteed authentic" bags?
Thank you a lot!

There is one more problem - creates FAKE ACCOUNT. If it is true of the seller becomes a trusted seller after 3 transactions that end up receiving the item by the buyer. I bought an item from ISABEL (France) which sold 18 items and she is not trusted seller. It is possible to have only two transactions have been carried out correctly and at least 15 people have been deceived. Would a good company work with such a seller? Probably such a seller does not exist and it is fake account.

 

[Camille.G]

Hi guys, just as an FYI (although you guys seem like quite an informed group lol), if you shop on VC you also need to pay extra attention to the description of items and not be shy to ask question if something doesn't match, because the VC team does not do its job thoroughly. One example, today I stumbled upon a Chanel mini rectangle flap. The buyer describes the bag as a "mini", but the photos and the dimensions listed are those of an "extra mini", which is half the size of the mini, and half the price. This seller is asking for 2300 euros (which is close to the retail price of a "mini" - 2600 euros), when actually the extra mini costs 1600 euros at the Chanel store (in France and I'm guessing the rest of Europe)!! This european seller is trying to play on the buyer's naiveté and on the ambiguity of the similar names of these bags, to rip people off of a thousand euros. I did comment on the item just so the others are warned, who knows if VC will delete my comment or not. But just yeah be careful, and do go to the boutique if you can spare a couple more hundreds, that way you know your item is authentic. I think that's what I'm going to do. Also you don't need third party authentification for many luxury items - go to the store, they will gladly authenticate for you, for free.

 

[Saich2]

Well after the PayPal button not working on VC the weekend which they told me was a tec., issue their end..they seem to have a lot of them.... My Alexander McQueen Sandals arrived in just 3 days so more then happy this time.
I wonder if anyone knows why people use these sites rather then ebay just wonder that was all as they do have some lovely things on their but would Never buy a bag on their have to say

 

[emmui]

My goodness!

I placed an order on October 21st and found that the bag was listed back in early 2016! Vestiaire tried to get a hold of the seller multiple times but she didn’t respond. I read so many horror stories on here about them withholding refunds for a long time that I decided to open a dispute with PayPal on November 11th. I gave Vestiaire a few days to respond but no communication from them. I escalated the dispute to a claim around midnight on November 15th and they responded to me at 9:30am same day:

“Dear xxxx,

We have contacted the seller about the item and have been informed that it is no longer available.

We will therefore cancel this order and refund you the full amount of the item as soon as possible”

Do claims affect their PayPal standing and that’s why they decided to finally process the refund?

I’m leaving the claim open until I see my refund. Never ordering from them again!

 

[Saich2]

Emmui I have found this as soon as you open a claim with PayPal and escalate the claim, in my case I escalated it straight away VC respond straight away and issue a refund.
Hence provided the PayPal button is working at checkout and they are not having more tec., issues then always pay by PayPal.....Have to say now I got my shoes will not buy from them again to much stress and worry......
My advice to anyone using this site don't wait if you bought something.....take no notice of the 30 days, if the seller does not respond to you straight away just get your money back.

 

[AriaVT]

Not all items sold on VC are fake. It's more an exception than a rule. But still: It's worrying that in spite of the QC, for which VC takes a high percentage of the sale of sometimes up to more than 30%, relatively many fake items or items in less condition than described, slip through. The buyer should buy in confidence and be able to fully and 100% trust the QC. It's also worrying that VC deletes or modifies all negative comments on a seller, so the buyer is hardly ever sure if the seller is "to be trusted". Please check, check and double check before buying on VC: read the comments under the sold articles of the seller: this should give you an indication if the seller ships the sold items fast or if any or many sales have been cancelled. Remember: A sale can NOT be cancelled by the buyer, only by the seller! Items bought from a private seller can NOT be returned, And if possible: use PayPal, so you can always start a dispute, if VC does not want to refund you.

I agree there are listed items in less condition than described. I had to return the LV ellipse MM when I saw both handles were extremely cracked. Photos were misleading. VC actually gave me 100% refund so I'm happy.

I already purchased another one on eBay in much better condition and cheaper price.

It's very important to take photos of the bag information/description on their website and photos of the bag when you receive it to have evidence just in case. Indeed, you can only return an item purchased from a professional seller.

 

[Highestcloud]

Is there anyone who had GOOD experiences with Vestiaire Collective? I'm eyeing this item and after reading a few posts here and there, I'm afraid I'll end up with a fake item or experience other bad stuff like above-mentioned. Btw I always pay with Paypal, but prevention is better than cure.

 

[nicole0612]

Is there anyone who had GOOD experiences with Vestiaire Collective? I'm eyeing this item and after reading a few posts here and there, I'm afraid I'll end up with a fake item or experience other bad stuff like above-mentioned. Btw I always pay with Paypal, but prevention is better than cure.

I had a good experience with a few big purchases there.

 

[GemsBerry]

I gave it one last try because they had the rare Chanel that I wanted. well, seller hasn't shipped it for 3 weeks though after multiple comments she posted she would ship on the second week. I looked at her sold items, she sold the same bag in 2016 and did the same thing, never shipped it, the buyer also posted comments how unhappy she was. well, I guess she never had the bag. Meanwhile VC kept telling me to wait for 1 month, finally I got my money through PayPal after three weeks.the seller has other items for sale and has sort of high rating. I asked VC how is it even possible they allow such sellers?

 

[Highestcloud]

I had a good experience with a few big purchases there.

That's good to hear! Do you remember how long it took on average for the seller or vc to ship your items?

 

[nicole0612]

That's good to hear! Do you remember how long it took on average for the seller or vc to ship your items?

One item took about 2 weeks to get to me, one was about a week, the other was somewhere in between. All items were going from Europe to USA, so that probably made a difference. I only got a notification when the items were already processed by VC and ready to shipped to me, or maybe even only when they reached customs. So it was a wait and then suddenly they were here.