Vestiaire Collective experiences?

[Romar]

A little bit off topic, but.... I don't know if you ever noticed, but VC keeps on deleting comments which they don't like, espacially on items which are so fake... Like itemnr. 4657750. A LV Pochette Métis Reverse which is stated as new and never used and was sold for an incredible €1000. Given the commission you have to pay, this price should immediately ring alarm bells. And even with the untrained eye you can clearly see that it is not authentic. Many details are so wrong and cry "fake, fake" like the colour, the leather tongue over the brass lock, the LV "documents" like plastic cards and the plastic on the tophandle.. All comments which question the authenticity of the bag are deleted by VC, although they are set in a decent and polite tone. Not only my comments, but also those of others. They even altered one of my comments and it now looks like I think the bag is genuine.. They simply removed the word "NOT" before genuine. I asked VC to delete that particular comment, but of course they did not. I made screenshots of my all my comments and that of others as proof. Please beware when buying or selling on VC. I can simply not understand why VC allows sellers to post such unmistakebly fake items and then deletes all comments questioning authenticity; even the comments of the unlucky and frustrated buyer.almost begging VC to cancel the sale. Incredible.

 

[Amelia-zam]

Did you send a message to your first seller? Sometimes vestiare takes 5+ days to update shipping information.

I wrote to them and replied

Fleur, Oct 24, 16:49 CEST:

Dear Marta,

Thank you for contacting Vestiaire Collective regarding the delivery of your order LONGCHAMP handbag reference 17842600.

As the seller did not send the item within 30 days, the order will be automatically cancelled tomorrow and you will be refunded within a delay of 48 to 72 hours on the method of payment used for this order.

You can view this refund in your VC account under "Account", "History" tab and click the appropriate order number.

We remain at your disposal should you have further questions, and wish you a lovely day.


Day ends and nothing happened transaction was not canceled

 

[nicole0612]

I wrote to them and replied

Fleur, Oct 24, 16:49 CEST:

Dear Marta,

Thank you for contacting Vestiaire Collective regarding the delivery of your order LONGCHAMP handbag reference 17842600.

As the seller did not send the item within 30 days, the order will be automatically cancelled tomorrow and you will be refunded within a delay of 48 to 72 hours on the method of payment used for this order.

You can view this refund in your VC account under "Account", "History" tab and click the appropriate order number.

We remain at your disposal should you have further questions, and wish you a lovely day.


Day ends and nothing happened transaction was not canceled

I am so sorry to hear that! Hopefully the refund will come through soon!

 

[MamaSleepy]

I wrote to them and replied

Fleur, Oct 24, 16:49 CEST:

Dear Marta,

Thank you for contacting Vestiaire Collective regarding the delivery of your order LONGCHAMP handbag reference 17842600.

As the seller did not send the item within 30 days, the order will be automatically cancelled tomorrow and you will be refunded within a delay of 48 to 72 hours on the method of payment used for this order.

You can view this refund in your VC account under "Account", "History" tab and click the appropriate order number.

We remain at your disposal should you have further questions, and wish you a lovely day.


Day ends and nothing happened transaction was not canceled

Meanwhile, VC has your money in their coffers for their own use and accumulating %. Right? Multiply this worldwide. Sounds rather lucrative.

 

[Saich2]

Hi, regarding VC, I tried to buy a pair of Alexander McQueen Sandals Flip flops, the seller was awful did not communicate so the best thing to do is only pay with PayPal and open and escalate a claim. I got a refund straight away. I have since bought a very expensive Alexander McQueen dress on their and have to say VC have been brilliant. Receive the dress today and its stunning. I now will only buy from V itself as have their own things for sale or a seller that Has a huge V for excellent by their item.......
V do delete comments they don't like and I don't like the fact you cannot talk to the Seller directly all comments are shown.
Would I buy from V again? Yes but only if the two things mention above are in place. I do find their customer service is brilliant but you need to be quite "strong" in your first question to them then they are fine

 

[Romar]

Hi, regarding VC, I tried to buy a pair of Alexander McQueen Sandals Flip flops, the seller was awful did not communicate so the best thing to do is only pay with PayPal and open and escalate a claim. I got a refund straight away. I have since bought a very expensive Alexander McQueen dress on their and have to say VC have been brilliant. Receive the dress today and its stunning. I now will only buy from V itself as have their own things for sale or a seller that Has a huge V for excellent by their item.......
V do delete comments they don't like and I don't like the fact you cannot talk to the Seller directly all comments are shown.
Would I buy from V again? Yes but only if the two things mention above are in place. I do find their customer service is brilliant but you need to be quite "strong" in your first question to them then they are fine

Hi, regarding VC, I tried to buy a pair of Alexander McQueen Sandals Flip flops, the seller was awful did not communicate so the best thing to do is only pay with PayPal and open and escalate a claim. I got a refund straight away. I have since bought a very expensive Alexander McQueen dress on their and have to say VC have been brilliant. Receive the dress today and its stunning. I now will only buy from V itself as have their own things for sale or a seller that Has a huge V for excellent by their item.......
V do delete comments they don't like and I don't like the fact you cannot talk to the Seller directly all comments are shown.
Would I buy from V again? Yes but only if the two things mention above are in place. I do find their customer service is brilliant but you need to be quite "strong" in your first question to them then they are fine

 

[Romar]

Hi, regarding VC, I tried to buy a pair of Alexander McQueen Sandals Flip flops, the seller was awful did not communicate so the best thing to do is only pay with PayPal and open and escalate a claim. I got a refund straight away. I have since bought a very expensive Alexander McQueen dress on their and have to say VC have been brilliant. Receive the dress today and its stunning. I now will only buy from V itself as have their own things for sale or a seller that Has a huge V for excellent by their item.......
V do delete comments they don't like and I don't like the fact you cannot talk to the Seller directly all comments are shown.
Would I buy from V again? Yes but only if the two things mention above are in place. I do find their customer service is brilliant but you need to be quite "strong" in your first question to them then they are fine

 

[Romar]

I have been a long time buyer on VC. It happened three times that the sale was cancelled due to the item not being shipped by the seller or cancellation by seller. Regarding the first: the seller has one month to send the item to VC. And in case she doesn't ship, VC will keep your money and you will only get it back after one month. Twice I have received an obvously fake bag -Dior and Chanel-. It took quite some time, persistance and patience to convince the QC experts of VC that the bags were fake. In case of the Chanel bag, it took almost 9 months all in all before I was refunded. That same bag was later sold again by VC on their website. All comments I made as a warning to the prospective buyer were deleted by VC. Needless to say that I have little confidence in their QC experts. Do I still buy from VC? Yes! But....Only from trusted sellers! If I see a seller who has sold more than 10 items, but is not a trusted seller, I know that something "fishy" is going on: You become a “trusted seller" after 3 items you sold passed QC without any problems or if you ship within a few days after selling the item. And I always keep in mind: if the price is almost too good to be true and the seller is not a "trusted seller".,do not buy: There is a great chance you will get a fake item, which has passed QC. And it's very hard to get your money back! And I agree: I called customer service in Paris a few times and they were always very helpfull.

 

[Amelia-zam]

They canceled the deals and refunded my money 26.10.2017. Indeed, for a month and two days they had my money. I got a small bonus for the next shopping hahah

 

[nicole0612]

They canceled the deals and refunded my money 26.10.2017. Indeed, for a month and two days they had my money. I got a small bonus for the next shopping hahah

Thanks for updating. I'm glad it came through eventually, but sorry you had to wait.

 

[Romar]

A little bit off topic, but.... I don't know if you ever noticed, but VC keeps on deleting comments which they don't like, espacially on items which are so fake... Like itemnr. 4657750. A LV Pochette Métis Reverse which is stated as new and never used and was sold for an incredible €1000. Given the commission you have to pay, this price should immediately ring alarm bells. And even with the untrained eye you can clearly see that it is not authentic. Many details are so wrong and cry "fake, fake" like the colour, the leather tongue over the brass lock, the LV "documents" like plastic cards and the plastic on the tophandle.. All comments which question the authenticity of the bag are deleted by VC, although they are set in a decent and polite tone. Not only my comments, but also those of others. They even altered one of my comments and it now looks like I think the bag is genuine.. They simply removed the word "NOT" before genuine. I asked VC to delete that particular comment, but of course they did not. I made screenshots of my all my comments and that of others as proof. Please beware when buying or selling on VC. I can simply not understand why VC allows sellers to post such unmistakebly fake items and then deletes all comments questioning authenticity; even the comments of the unlucky and frustrated buyer.almost begging VC to cancel the sale. Incredible.

 

[Saich2]

I did not wait the 30days as was not prepared to do this Nicole and Roma. If the seller does not get back to me after I bought the item like the Sandals.....I open a case straight away with Paypal and got it escalated straight away...VC refunded me that day as soon as I did this....So would say anyone buying on this site use a trusted Seller with a big V beside their name, ask the seller before you buy when they will send to VC, and if you don't get a reply more less straight away don't buy..if you go ahead do it with Paypal only.
My Alexander McQueen dress I got yesterday is authentic as know about AM and it was posted the same day I paid for it by the Seller to VC who had it for 3 days it then came to me in all took under 2 weeks.
The shoes I want to buy are already with VC and I am in the UK so it just has to come across the Channel.
I would say don't muck about with going through VC go straight to Paypal do not wait the 30 days if the seller has not contact you or sent the item to VC then get your money back straight away...hope that helps a bit to those having trouble with this site

 

[Romar]

Update on the clearly and so fake LV Pochette Métis on VC: It was indeed sent to VC by the seller and fortunately the QC team noticed that it was indeed a fake! The buyer got refunded immediately and the item was taken off line by VC. But what troubles me most is that VC allows a seller to post an unmistakebly fake item and that all comments, stating that it's so visibly not authentic, even to the untrained eye, are deleted by VC. So once more: If you want to buy from VC, please be so carefull and check the status of the seller (trusted!) and look carefully at the pictures of the item.

 

[Christineee86]

I must say that after having had my own experience with them (which I discussed in this forum) and reading your experience, I will no longer purchase anything at VC! If I would want to take the risk of getting a fake, I could buy at eBay if you know what I mean!! The whole benefit of those sites is that they are trustworthy and my trust in VC is really damaged!! I don’t see them as a reliable option anymore because you have to be lucky NOT to have problems with them.. „Having a pretty good chance to purchase an item that is authentic and that the seller or VC won’t loose before you get it..“ is not a very good service from my point of you!

 

[Saich2]

I agree really with you Christinee you have to be 100% sure what you are looking at is 100 authentic. I would Never buy a handbag from their and the item I did buy was from an excellent seller and I did know the item before I bought it was authentic. I would only buy from VC that I know myself through years of experience of knowing what is authentic and what is not. I know their are a lot of fake Fendi Spy bags on their as that's my thing. I think it helps if you really have ago at them regarding things they seem to take notice. I also think it helps me being in the UK and not in the USA which I think is a lot harder for buyers.