Vestiaire Collective experiences?

[Pollie-Jean]

I'll never buy from VC again ! They do not stick to their own rules ! Items marked as "good condition" are in fact in a miserable , scrapped condition, with stains , cracks and more . The "quality control" is a joke and a waste of time !

 

[Pollie-Jean]

here are some pics of a Balenciaga Day in "good condition"

 

[gnetief]

Thank you for your reply. I tried to find an authentication service for this brand, but I couldn’t. If someone has any information on who would accept Issey Miyake I would appreciate any advice.

As for the credit card, does anyone have experience with a chargeback case from VC with a Chase Sapphire Reserve card? I’ve read in card agreement that their seller protection does not apply for “used items”. Even though this particular bag was sold to me as new, they may consider VC a second hand website in general.

Hi, did you sort out your problem with VC? I'm not sure which exact bag you bought but I have a few issey mistake baobao totes and currently listed one on eBay, I guess you can have a look and do a comparison?

 

[PJW5813]

Hello everyone! Okay, so I've been browsing this thread for a bit, and all the comments have me quite worried! I have found a Chloe bag on VC, and I'm unsure of whether or not to take the plunge based on everyone's experiences. Here are the details:

The selling price is about 45% off retail (including taxes). Seller is in Denmark and I live in Canada, and from what I understand luxury items are more expensive here than in Europe. From my understanding, Chloe resale is not high. Seller states the bag have never been used. Pictures look authentic (there's another bag in this model on VC that I believe may be a fake). Seller has told me she has authenticity certificate and receipt, has the certificate pictured with the bag. The seller has sold 1 item on VC, and has a couple of other items posted. It all seems super legit, however, everyone's reviews have me really concerned. This would be my first luxury bag purchase, therefore it would be a shame if anything went sideways. What do you guys think? Where do the problems seem to stem from? If I purchase with PayPal, am I pretty secure? Help!

Denmark to Canada
You need to get some idea what your import/customs charges are likely to be.
I get the impression that most imports to Canada get charged and that could add a significant amount to what you are paying and could reduce your 45% less than retail saving by a lot.
There are several other threads about unexpected imported charges.
It might make you want to think twice about buying from anywhere out of Canada.

 

[FluffyMouse]

Wow, have been reading some stuff here and now I'm a little worried. I sell and buy through VC but didn't know so many fakes passed the 'quality control.' Also, I'm still waiting for a refund on a watch since someone stole it from the packae during the shipping process.

What are better international/European options?

 

[PJW5813]

I agree - it is a problem.
Independent authentication is always recommended, but some sites have a better reputation that others for letting fakes slip through.
VC photographs are often not considered good enough for authentication on here.

I have not used either of the following but would consider if they had what I wanted:
CollectorsSquare with an outlet in Paris claims Hermes authentication by Jerome Lalande;
Daikokuya from Japan has an outlet in London

 

[Monicaees]

Just bought a beautiful LV scarf, and everything went perfectly!

 

[Christineee86]

Has anyone ever had the experience that VC cancelled a purchase because the bag was no longer available? I know i I should have known better because of my last experience with them discussed in this thread, but I bought a vintage Kelly bag this morning and even though it’s a Sunday and nobody seems to be working there on Sundays when you need to contact someone, I just received an email that they had contacted the seller and the seller told them the bag would no longer be available.. they wrote they would refund me the money and gave me a 15-€-Gift-Code to make up for it!! Sounds kind of shady to me.. what do you guys think?

 

[nicole0612]

Has anyone ever had the experience that VC cancelled a purchase because the bag was no longer available? I know i I should have known better because of my last experience with them discussed in this thread, but I bought a vintage Kelly bag this morning and even though it’s a Sunday and nobody seems to be working there on Sundays when you need to contact someone, I just received an email that they had contacted the seller and the seller told them the bag would no longer be available.. they wrote they would refund me the money and gave me a 15-€-Gift-Code to make up for it!! Sounds kind of shady to me.. what do you guys think?

That could definitely happen. Often sellers have items for sale in more than one place, and if it has just sold elsewhere they might not have taken it down from vestiare yet. When your item sells on vestiare they send you an email to either confirm the sale or cancel the sale, and one choice is to cancel because it is no longer available. I hope that helps. Sorry your purchase didn't go through.

 

[Poochie231080]

Has anyone ever had the experience that VC cancelled a purchase because the bag was no longer available? I know i I should have known better because of my last experience with them discussed in this thread, but I bought a vintage Kelly bag this morning and even though it’s a Sunday and nobody seems to be working there on Sundays when you need to contact someone, I just received an email that they had contacted the seller and the seller told them the bag would no longer be available.. they wrote they would refund me the money and gave me a 15-€-Gift-Code to make up for it!! Sounds kind of shady to me.. what do you guys think?

This happened to me more than once, I sent offer and seller accepted, so I paid. An hour later I received an email from VC stating that seller wanted to cancel transaction as item wasn't available....however the next day seller relisted the same item double the price!!!

 

[Poochie231080]

Hi everyone, this is just FYI...


As you may know, some of us had our issues with Vestiaire Collective.


I have had items with improper packaging, damaged and other issues with items not as described (stains, holes, etc).


This last one made my blood boiled in anger....


I sold an item there 3 weeks ago and sent it on the same day. Item arrived 11 days ago as per tracking, however they didn't know where it was, so I chased them a few times and finally today they responded by saying that they finally managed to locate the package. The story didn't end there....


They said that the package contained a steering wheel instead of the bag I sold so they will have to cancel the sale....and they said that it didn't look like the package had been tampered (so basically they accused me of tampering my own package).


So i told them to check the tracking link that showed the measurements and weight of the package (1 kg in total) and there is no way a steering wheel plus a thick box (box only weight about 300 grams) could weigh 1 kg only. Even an F1 car's steering wheel weighed over 2 kg.


I demanded to see the pics of that box with the steering wheel inside on top of a scale, we will see if they bother to respond. Considering that the package went missing for 11 days after tracking showed delivered but suddenly found after i chased them multiple times, I guess they know that someone inside stole the content and tried to cover it up.


Please beware when dealing with them.

 

[Oleandered]

Hi everyone, this is just FYI...


As you may know, some of us had our issues with Vestiaire Collective.


I have had items with improper packaging, damaged and other issues with items not as described (stains, holes, etc).


This last one made my blood boiled in anger....


I sold an item there 3 weeks ago and sent it on the same day. Item arrived 11 days ago as per tracking, however they didn't know where it was, so I chased them a few times and finally today they responded by saying that they finally managed to locate the package. The story didn't end there....


They said that the package contained a steering wheel instead of the bag I sold so they will have to cancel the sale....and they said that it didn't look like the package had been tampered (so basically they accused me of tampering my own package).


So i told them to check the tracking link that showed the measurements and weight of the package (1 kg in total) and there is no way a steering wheel plus a thick box (box only weight about 300 grams) could weigh 1 kg only. Even an F1 car's steering wheel weighed over 2 kg.


I demanded to see the pics of that box with the steering wheel inside on top of a scale, we will see if they bother to respond. Considering that the package went missing for 11 days after tracking showed delivered but suddenly found after i chased them multiple times, I guess they know that someone inside stole the content and tried to cover it up.


Please beware when dealing with them.

Oh wow! Thanks for sharing this, this is way beyond comprehensible. Hope it turns in your favor

 

[Christineee86]

Hi everyone, this is just FYI...
As you may know, some of us had our issues with Vestiaire Collective.
I have had items with improper packaging, damaged and other issues with items not as described (stains, holes, etc).
This last one made my blood boiled in anger...
(...)
Please beware when dealing with them.

I'm so sorry you have had the experience.. I really cannot say it surprises me though.. To me, Vestiaire is the most unprofessional reselling websites ever... I do not mind buying preloved or selling my preloved bags.. but I wouldn't do it with Vestiaire any longer.. !! I hope they'll either find your items or refund you fully..!!

 

[FluffyMouse]

OMG the steering wheel story is really, really bad. Jesus..

I've placed a review on trustpilot but I guess it's worth sharing:

My experience is good and bad. Good, because I've sold and bought quite a bit. Yes, it's expensive but I think the experience is quite good.

Anyway, the bad part, like really bad:
I've sent a very expensive ring to Vestiaire Collective. I made a mistake in identifyinf the free shipping label (DHL instead of domestic) so at the local post office I had to pay for the shipment myself. That's my mistake so it's OK. For weeks I didn't hear anything, I've sent a lot of e-mails because the track and trace said it was delivered at the correct address. The costumer service per e-mail told me to not worry at all, everything would be fine. But I kept being worried and with good reason.

Today I saw THE SAME RING being sold on the website of Vestiaire Collective. Same size, same serial number, same everything. I called and the costumer service rep. was nice and his English was impeccable.

But he informed me it wasn't delivered at their office, there are more offices on the same address. My local post office made a mistake by not putting their name on the newly printed label (I did provide them with all the information but that's a different story altogether). I have to try to see where the item was delivered and I can only hope I get my money back. Retail price of the ring is €3400,-..

Anyway, the stolen ring is still available online. They will 'look into the matter.' Meanwhile, a criminal who has stolen my ring is free to sell my ring. There's only three companies on that address and one of them is VC, the other two are a laboratory and a depot for office supplies I believe. One of them appears to open after the package was delivered. That narrows it down to two options.

I'm really not convinced no one in the building of VC took it. But we'll see what happens.

 

[FluffyMouse]

The more I think about it, the more convinced I am it's someone within the office that took the ring. I used a different postal service so it wouldn't be possible to scan it anyway in their main system. And how many people in the only other option, namely the lab, would know stuff like this?

If you want to check:
yesterday's item: http://www.vestiairecollective.com/...-alhambra-van-cleef-arpels-ring-4495699.shtml

mine from weeks ago: http://www.vestiairecollective.com/...-alhambra-van-cleef-arpels-ring-4381004.shtml

Everything's the same. Even the box is. Didn't even have the nerve to present the ring nicely. This is theft plain and simple but I don't know what to do.