Vestiaire Collective experiences?

[becca7401]

Recent experience -

The bad - my parcel was lost in transit, and they attempted to make me fill in a ridiculous 'affidavit' (including things I had no idea of, like the extent to which the parcel was insured etc.)

The good - they did, within not too long a period (around a week) issue a refund. I did open a case on Paypal - perhaps a little prematurely - and I don't know if that sped things along. But, it was resolved so I can't really say anything bad in that regard.

It was my first time buying with them though. The item got to them quite quickly, spent around a week in QC, then the 'two business days' dispatch time was more like a week. Apart from that it was relatively smooth.

 

[chanelfaithful8]

Long time supportive of the purse forum here. However, for the first time I am in need of some advice and I knew that this would be the place to go for help! I purchased a vintage chanel diana bag through Vestaire over a week ago. I compared all the pictures provided for the item to a similar diana bag I already own that has been verified and worked on by Leather Surgeons. Everything seemed fine...however, the anxiety from not hearing from the seller and also seeing that my bag had yet to arrive at Vestiaire made me worry for some reason. Upon further research, I found that the item I had "purchased' used stolen pictures from an item sold on Designer Vault. All but the picture with the serial number were exactly the same!!! The picture for the serial number however came from a bag sold by brand_jfa on ebay, and their bag had a back pocket, whereas the Designer Vault one did not. The Vestiaire seller did not provide any other original pictures, and as you can imagine I began to freak out! To me, this is a complete misrepresentation of the item being sold. The transaction should be cancelled, I should receive my money back for an item that obviously does not exist, and Vestiaire should not allow the seller to sell any other items. I opened a dispute with paypal, and Vestiaire responded saying that I would have to wait for them to receive an item before moving forward. Is there anything else I can do except wait for an item that obviously does not exist?! I don't want to risk being sent a fake either...thanks in advance.

 

[becca7401]

Did

Long time supportive of the purse forum here. However, for the first time I am in need of some advice and I knew that this would be the place to go for help! I purchased a vintage chanel diana bag through Vestaire over a week ago. I compared all the pictures provided for the item to a similar diana bag I already own that has been verified and worked on by Leather Surgeons. Everything seemed fine...however, the anxiety from not hearing from the seller and also seeing that my bag had yet to arrive at Vestiaire made me worry for some reason. Upon further research, I found that the item I had "purchased' used stolen pictures from an item sold on Designer Vault. All but the picture with the serial number were exactly the same!!! The picture for the serial number however came from a bag sold by brand_jfa on ebay, and their bag had a back pocket, whereas the Designer Vault one did not. The Vestiaire seller did not provide any other original pictures, and as you can imagine I began to freak out! To me, this is a complete misrepresentation of the item being sold. The transaction should be cancelled, I should receive my money back for an item that obviously does not exist, and Vestiaire should not allow the seller to sell any other items. I opened a dispute with paypal, and Vestiaire responded saying that I would have to wait for them to receive an item before moving forward. Is there anything else I can do except wait for an item that obviously does not exist?! I don't want to risk being sent a fake either...thanks in advance.

Did VC respond to you via the Paypal dispute? If you have all your supporting evidence (links etc) to show that the item pictured was not the one for sale you could escalate the Paypal dispute. VC can be very difficult but they seem to yield where PP disputes are concerned.

 

[chanelfaithful8]

becca7401 - Yes, I included links to everything in my message to them through paypal. I was debating whether to escalate since neither Vestiaire nor I have the item, but I just might do it after all.

 

[nicole0612]

Long time supportive of the purse forum here. However, for the first time I am in need of some advice and I knew that this would be the place to go for help! I purchased a vintage chanel diana bag through Vestaire over a week ago. I compared all the pictures provided for the item to a similar diana bag I already own that has been verified and worked on by Leather Surgeons. Everything seemed fine...however, the anxiety from not hearing from the seller and also seeing that my bag had yet to arrive at Vestiaire made me worry for some reason. Upon further research, I found that the item I had "purchased' used stolen pictures from an item sold on Designer Vault. All but the picture with the serial number were exactly the same!!! The picture for the serial number however came from a bag sold by brand_jfa on ebay, and their bag had a back pocket, whereas the Designer Vault one did not. The Vestiaire seller did not provide any other original pictures, and as you can imagine I began to freak out! To me, this is a complete misrepresentation of the item being sold. The transaction should be cancelled, I should receive my money back for an item that obviously does not exist, and Vestiaire should not allow the seller to sell any other items. I opened a dispute with paypal, and Vestiaire responded saying that I would have to wait for them to receive an item before moving forward. Is there anything else I can do except wait for an item that obviously does not exist?! I don't want to risk being sent a fake either...thanks in advance.

I think there are three possible scenarios:
1. The bag you bought is the actual one from brand_jfa that the seller is reselling (since the serial number matches). They stole the other photos. You will get a refund because the style does not match the other photos. You may have to wait until Vestiaire receives it or at worst if somehow it is sent on to you, it will be an easy PayPal claim win because it will not match the photos in the listing.
2. The serial number does not match the bag. Vestiaire will refund you when they receive it.
3. The seller never sends the bag. You will get a refund after a month. That is how long a seller has to send in their item. You may be able to get a faster refund with PayPal involved.

I hope this helps. You will absolutely get a refund, but it just may take some time.

 

[k5ml3k]

Yes. They use DHL and they will charge you. It's often less expensive to pay the duty yourself than to pay VC. I think they want 13 or 15%. For bags customs is only 9%.

Oh wow, food to know. Thank you!

 

[zelenenki]

Hi everyone

My first post here with plea of help

I bought an Issey Miyake bag on VC and 20 minutes later realized that it’s fake. I’ve never had bag experience with VC before and trusted them completely, silly me. And yes, I’ve paid with my credit card, not PayPal, silly me again.

The main reason I’m sure that the bag is a knock-off, is because I couldn’t find this exact model anywhere, not on Issey Miyake website itself, not on Nordstrom or Saks or other reputable retailers. In fact, the only place I found it is Aliexpress for $18. This got me suspicious and I did more research on this bag. I found other details - studs on real bags don’t have Bao Bao logo, logo on the inside should have shiny letters etc. I’m pretty sure that there will be no authenticity card included, every Issey Miyske purse sold in the world should have one.

1 hour after the order was made I emailed VC with a list of points on why I believe it’s fake and got a generic reply that they cannot cancel my order. I commented my concerns under listing itself and got a reply from the seller that I should not worry, because VC guarantees authenticity. I doubt that, I can see this seller keeps selling these fake bags, he/she sold about 6 bags after mine, and I was 4th victim.

I asked him not to send me the bag and cancel the order. He replied that VC should do that. I was hoping he/she would not send it at all and after 30 days I will get a refund, but today the item was received by VC and is undergoing quality control. Unfortunately, I missed calling window for this week, 3pm est. I don’t know what to do. Refuse delivery?

 

[nicole0612]

Hi everyone

My first post here with plea of help

I bought an Issey Miyake bag on VC and 20 minutes later realized that it’s fake. I’ve never had bag experience with VC before and trusted them completely, silly me. And yes, I’ve paid with my credit card, not PayPal, silly me again.

The main reason I’m sure that the bag is a knock-off, is because I couldn’t find this exact model anywhere, not on Issey Miyake website itself, not on Nordstrom or Saks or other reputable retailers. In fact, the only place I found it is Aliexpress for $18. This got me suspicious and I did more research on this bag. I found other details - studs on real bags don’t have Bao Bao logo, logo on the inside should have shiny letters etc. I’m pretty sure that there will be no authenticity card included, every Issey Miyske purse sold in the world should have one.

1 hour after the order was made I emailed VC with a list of points on why I believe it’s fake and got a generic reply that they cannot cancel my order. I commented my concerns under listing itself and got a reply from the seller that I should not worry, because VC guarantees authenticity. I doubt that, I can see this seller keeps selling these fake bags, he/she sold about 6 bags after mine, and I was 4th victim.

I asked him not to send me the bag and cancel the order. He replied that VC should do that. I was hoping he/she would not send it at all and after 30 days I will get a refund, but today the item was received by VC and is undergoing quality control. Unfortunately, I missed calling window for this week, 3pm est. I don’t know what to do. Refuse delivery?

If VC approves it for some reason, I would accept the delivery and pay for authentication and then file a dispute with your credit card. If you refuse delivery they might make it more difficult for you to get a refund.

 

[zelenenki]

If VC approves it for some reason, I would accept the delivery and pay for authentication and then file a dispute with your credit card. If you refuse delivery they might make it more difficult for you to get a refund.

Thank you for your reply. I tried to find an authentication service for this brand, but I couldn’t. If someone has any information on who would accept Issey Miyake I would appreciate any advice.

As for the credit card, does anyone have experience with a chargeback case from VC with a Chase Sapphire Reserve card? I’ve read in card agreement that their seller protection does not apply for “used items”. Even though this particular bag was sold to me as new, they may consider VC a second hand website in general.

 

[nicole0612]

Thank you for your reply. I tried to find an authentication service for this brand, but I couldn’t. If someone has any information on who would accept Issey Miyake I would appreciate any advice.

As for the credit card, does anyone have experience with a chargeback case from VC with a Chase Sapphire Reserve card? I’ve read in card agreement that their seller protection does not apply for “used items”. Even though this particular bag was sold to me as new, they may consider VC a second hand website in general.

Maybe you could ask in a Issey Miyake thread and ask for advice about an authentication service who does that brand. I just did a google search but didn't find anything. As far as the credit card limitation for protection on used goods, I believe that would only be regarding the condition of the goods, if it is counterfeit it should still be protected since selling counterfeit goods is illegal. I wish I could recommend an authentication company - if the Issey Miyake threads cannot recommend someone then maybe you can look up authentication companies and check on their websites for the brands they authenticate. Good luck!

 

[lady_nadal]

Hi all!
I am right now in the middle of a purchase and so far so good. I still need to receive the item - a pair of beautiful Chloe Carlina sunglasses, however, the whole process was pretty smooth, the seller shipped the item within 24 hours, Vestiaire complete the Quality Control within 3 days and it was shipped to me right away. I hope it gets delivered to me soon as I want this item for my holidays, and I really hope it is in the same condition is said, but I was expecting a much worse service. Also, I contacted customer service and they did reply to me with some updates, both in FB and by e-mail.... Facebook people are a bit more rude though as they are probably community managers and not customer service peeps.

Also, something I was not aware of when I did my purchase was that it can take up to 30 days to get your item and minimum will take 10 days, so it is not the best website to get your beloved items if you are anxious or in a rush...

 

[megancarlene]

Hello everyone! Okay, so I've been browsing this thread for a bit, and all the comments have me quite worried! I have found a Chloe bag on VC, and I'm unsure of whether or not to take the plunge based on everyone's experiences. Here are the details:

The selling price is about 45% off retail (including taxes). Seller is in Denmark and I live in Canada, and from what I understand luxury items are more expensive here than in Europe. From my understanding, Chloe resale is not high. Seller states the bag have never been used. Pictures look authentic (there's another bag in this model on VC that I believe may be a fake). Seller has told me she has authenticity certificate and receipt, has the certificate pictured with the bag. The seller has sold 1 item on VC, and has a couple of other items posted. It all seems super legit, however, everyone's reviews have me really concerned. This would be my first luxury bag purchase, therefore it would be a shame if anything went sideways. What do you guys think? Where do the problems seem to stem from? If I purchase with PayPal, am I pretty secure? Help!

 

[nicole0612]

Hello everyone! Okay, so I've been browsing this thread for a bit, and all the comments have me quite worried! I have found a Chloe bag on VC, and I'm unsure of whether or not to take the plunge based on everyone's experiences. Here are the details:

The selling price is about 45% off retail (including taxes). Seller is in Denmark and I live in Canada, and from what I understand luxury items are more expensive here than in Europe. From my understanding, Chloe resale is not high. Seller states the bag have never been used. Pictures look authentic (there's another bag in this model on VC that I believe may be a fake). Seller has told me she has authenticity certificate and receipt, has the certificate pictured with the bag. The seller has sold 1 item on VC, and has a couple of other items posted. It all seems super legit, however, everyone's reviews have me really concerned. This would be my first luxury bag purchase, therefore it would be a shame if anything went sideways. What do you guys think? Where do the problems seem to stem from? If I purchase with PayPal, am I pretty secure? Help!

Can you get it authenticated prior to purchase? That would be easiest. If not, the comments about authenticity in this thread should be taken to mean that you should get your own authentication for items purchased on Vestiaire (or purchased anywhere other than brand new from the store, in my opinion). If you purchase with PayPal that will be by far the easiest way to get a refund if it ends up being fake. I have purchased on this site before and my purchases have been confirmed to be authentic so far. They do have some fakes though, so protect yourself just in case by using PayPal.

 

[megancarlene]

Thank you for the pointers. I will look into that.

Does anyone have any negative experiences with "Professional Sellers"? The bag I'm looking at has one posted from an Individual Seller and one from a Professional. Wondering if the Professional is truly the safer route (although more expensive).

Can you get it authenticated prior to purchase? That would be easiest. If not, the comments about authenticity in this thread should be taken to mean that you should get your own authentication for items purchased on Vestiaire (or purchased anywhere other than brand new from the store, in my opinion). If you purchase with PayPal that will be by far the easiest way to get a refund if it ends up being fake. I have purchased on this site before and my purchases have been confirmed to be authentic so far. They do have some fakes though, so protect yourself just in case by using PayPal.

 

[nicole0612]

Thank you for the pointers. I will look into that.

Does anyone have any negative experiences with "Professional Sellers"? The bag I'm looking at has one posted from an Individual Seller and one from a Professional. Wondering if the Professional is truly the safer route (although more expensive).

I believe professional sellers have to allow returns. Check the terms and conditions.