Do not buy with them. Had a horrible experience. No customer service if anything is wrong.
Vestiaire Collective experiences?
- Thread starter Kopisusu
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Thank god nothing went wrong. I do everything I can to be careful with my purchases on VC. But I had a very good experience buying a bag recently. Had it authenticated post sale by bababebi. I have found two coveted items at good prices this way. It has been a while since I purchased there but it worked out well. Knock on wood I haven't had a bad experience. I was disappointed with the condition of a few of the small items I purchased in the past but I have been otherwise happy. They shipped very quickly. Their packaging was horrible though. They bent the handle of the bag over to stuff it in a box that was too small. But I received it in less than 24 hours so it was fine.
I'm currently in a process of selling a bag on VC, and they don't show my item as received and even send me reminders to ship it. That saying, my bag was delivered to their NYC office two days ago.
Is it their normal practice? I don't feel comfortable with the buyer thinking I'm irresponsible or lazy
Is it their normal practice? I don't feel comfortable with the buyer thinking I'm irresponsible or lazy
This is totally standard for them, don't worry! They will send you a warning reminder to send your item even if you sent it days ago. You should expect an email from them any day now that they received your item and it is undergoing inspection.
Hi everyone, I have bought and sold at VC since earlier this year...
I sold an LV wallet a few weeks ago and shipped out with a prepaid label like usual within 1 working day. It was sent to France by Post NL (Dutch Post) on 2 June but until now tracking showed that it hasn't arrived. I'm extremely worried now. I did what I had to do but in the event that item got lost, who will be responsible? I had proof that I sent item, and tracking also showed that it left Netherlands en route to France? I contacted PostNL who confirmed that it left NL and i have to contact the recipient...I'm worried that now i'm out of item and money
I sold an LV wallet a few weeks ago and shipped out with a prepaid label like usual within 1 working day. It was sent to France by Post NL (Dutch Post) on 2 June but until now tracking showed that it hasn't arrived. I'm extremely worried now. I did what I had to do but in the event that item got lost, who will be responsible? I had proof that I sent item, and tracking also showed that it left Netherlands en route to France? I contacted PostNL who confirmed that it left NL and i have to contact the recipient...I'm worried that now i'm out of item and money
sorry, just have a chance to read the forum, copy of receipt requested, extra few pictures as well , overall they just want to confirm bag is authentic , of course they will check again as soon as goods sold.
normally, Vestiaire will arrange the collection by DHL, I have no idea why you send your items by post NL ?
Thank you, I thought you meant the QC check once they receive the item. You mean the verification prior to them listing the item for sale? I agree, it is a tiring process to get them to approve an item for listing sometimes. Then on the other hand, sometimes I see other's listings that have very poor quality photos and I wonder why I have to jump through hoops to get an item approved sometimes.
Some items I got DHL (usually the ones that are over €1000) and others i got PostNL that's their shipping partner in NL.
Anyway the items finally arrived after 2 weeks. I was so nervous as it never took this long before.
Hi everyone, i wanted to inform about my recent experience with buying at VC. I have bought a lot of stuffs from them since earlier this year and have scored some really nice bargains. I recently bought a Chanel boy bag that was described as already checked by VC Team in New York and Paris and is ready to ship. I put in an offer and it was accepted, so I paid. 2 weeks later item was still not shipped. I grew impatient and chase the CS for an update as payment was taken from my card 2 weeks earlier, and after waiting for a few days I was told that seller changed her mind and didn't wish to sell items anymore. what?? What a waste of my time. The last one was unbelieveable, i bought an LV twist that was described "as new" by the seller. Item was shipped quickly, passed quality control and was sent to me within a week. It arrived this week in a terrible state, the box was torn in 2 sides, when i opened it, there was no padding whatsoever (just VC plastic packet) and next, I saw the LV Twist bag that was supposed to be in very good condition had scratches and dents all over it and the base that was supposed to be waved was out of shape (deformed). No doubt it was caused by insufficient packaging. It couldn't even stand on its own. I have taken pics as evidence before opening a paypal dispute. I understand that they don't accept returns and i don't see anyone would want to buy a bag in this state if i have to resell it on my own. I haven't received any response from them since the case was opened 3 days ago. Will paypal side with me?
Push with PayPal that the bag was described as new. And clearly is not that. And state you are simply asking to return for a refund since the bag is not in the condition advertised. If VC dont agree to allow you to return or dont bother responding after 7days then escalate to a claim and i am sure PayPal will then force VC to accept the return. It may be possible that you loose money in cost to ship it back but better than loosing thousands if the bag is really poor condition.
I'm trying to understand their commission structure.
I sold an item for $4498. The commission brackets on their FAQ says that items over $4130 have a 18% commission, which means that I should receive $3688. However, it says that I will receive only $3439. That is a 23.5% commission rate. I just did a test listing for the same price to double check and a list price of $4498 says that it will yield $3439 for my portion.
Can anyone help me to understand? Thanks!
I sent them an email question about this yesterday, but I'm not sure how long it will take to receive a response.
I sold an item for $4498. The commission brackets on their FAQ says that items over $4130 have a 18% commission, which means that I should receive $3688. However, it says that I will receive only $3439. That is a 23.5% commission rate. I just did a test listing for the same price to double check and a list price of $4498 says that it will yield $3439 for my portion.
Can anyone help me to understand? Thanks!
I sent them an email question about this yesterday, but I'm not sure how long it will take to receive a response.
So i got an update from paypal that VC would refund me and i need to ship the item back on my own cost. Well, first off...it was their fault that item got damaged, why would I need to pay the shipping cost as it wasn't my fault?
Did you figure it out using the brackets like income tax? I only sold a few small things but it always seemed to. One out different to me too, [emoji848]