The bag from collector square will arrive tomorrow,i'm really questioning myself about to keep or not...The bag is listed with "no hologram" like other timeless bag ont the website but all the chanel bag have an hologram since 1984....
Vestiaire Collective experiences?
- Thread starter Kopisusu
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So i quote myself,i receive the bag and is gorgeous,the hologram is missing but i can clearly see it was ripped off from the bag .Looks brand new but i'm think going to return the bag,i have some difficulties with spending so much money,i have the feeling the bag don't worth it.I never have this feeling before(my post expensive bag is sofia coppola bag!)
I've had some good VC experiences but my last purchase is an unresolved disaster.
I am not convinced they really authenticate anything/do any sort of quality control. Unless the pictures are really good (and often they're not) I won't even consider an item.
I also feel rather jaded after seeing these shoes - which are surely some of the most outrageous fakes ever to grace the internet - and they are still for sale. I reported their questionable status to VC weeks ago with a pathetic reply that once some poor sucker buys them they will be verified. Not good enough.
I am not convinced they really authenticate anything/do any sort of quality control. Unless the pictures are really good (and often they're not) I won't even consider an item.
I also feel rather jaded after seeing these shoes - which are surely some of the most outrageous fakes ever to grace the internet - and they are still for sale. I reported their questionable status to VC weeks ago with a pathetic reply that once some poor sucker buys them they will be verified. Not good enough.
Aw, that is too bad. I would just return it. If it doesn't feel right.
Let us know if the return process is as smooth as it should be.
Aw, that's sad
I was tempted by this non-hollogram bags, because they were cheaper. In the end I didn't dare to.
I hope the return process goes well.
I wanted to post my experience with Vestiaire Collective (which I'm sure you can imagine was not good).
On April 4th, I placed an order with them. In order to pay for the item, I used Affirm, a small loans company. (Affirm is faultless in this. I've used them several times and I highly recommend them as long as you don't get screwed like I did) My order didn't get "confirmed" with Vestiaire until April 10th (which is an issue in itself- why does it take 6 days to get an order confirmed?) Affirm starts the clock the day you make the loan, and interest accrues, which I fully understood and expected going into it.
A week goes by. No updates. I e-mail Vestiaire. They say "Oh we will e-mail the seller to remind them, and if we don't receive the bag in 30 days, your order is cancelled and you'll get a full refund." Another week goes by. Still nothing. I contact the seller, asking for an update. No reply. I'm getting worried now. My Affirm payment is due on May 5th. I don't know where my item is! I contact Affirm and they give me the obvious "well it's not really our issue and you most definitely need to pay on your due date even if you don't know if you are getting your item". I make my payment because I do not want to screw up my credit score. On May 8th, I'm fed up. I'm really angry at this point. I e-mail Vestiaire, asking them to cancel early, even if it's just two days. They don't respond until the 10th (how convenient!) They submit a refund, and it gets sent to Affirm, and the loan is cancelled. BUT GUESS WHAT. I made that payment before the order was cancelled. So the amount of $ I get back will not be my full payment, it will be less interest that accumulated that month. And I wouldn't even be so peeved about it IF I HAD ACTUALLY RECEIVED THE ITEM. It wasn't like I got the item, didn't like it, and returned it. I essentially paid Affirm for the pleasure of having this loan for 30 days!
I e-mail Vestiaire and tell them the story. I want them to be aware that this can happen to people who use credit cards or Affirm. They give me the "oh sorry you had a bad experience, we forwarded it to the appropriate department". That's not good enough. I want someone to contact me so I know this is actually true. I want someone from Vestiaire to say "yes we see the issue and we are truly sorry that happened to you" They just copied and pasted the same response from my previous contact with them and added the "we are sorry" line! Nothing about how the seller was clearly at fault and that they would be dealt with properly- just the same b/s, copy/pasted lines they give everyone else!
This is a site selling luxury goods. There are places that sell things for a fraction of the average item on Vestiaire and their customer service is a million times better! This 30 day policy is ridiculous! The seller should be responsive and send the item out within 5 days of receiving the order- period. They aren't selling $5 sunglasses, they are selling $$$$$ items that, for most people, is a large amount of money. To have that kind of money tied up for A MONTH and allow the seller (and Vestiaire) to hold it hostage should not be a regular course of business. And the worst part is that the seller is probably not going to be in trouble. They are selling pages and pages of items and Vestiaire is not going to yank them off the site! So they can get away with this over and over again. And obviously what happened was the item was listed somewhere else (maybe for a higher price?) and it was sold there. Vestiaire is clearly more interested in keeping their sellers happy than making sure the customer gets what they are paying for.
I expect things to not work out. The world is not perfect and things happen. But I expect a company to try their best to assure the customer that they are heard and fix issues that are clearly negatively affecting them. All I got was a "sorry", the same b/s "we appreciate you" which they send to everyone, and $15 off my next purchase. Yea, no thanks.
On April 4th, I placed an order with them. In order to pay for the item, I used Affirm, a small loans company. (Affirm is faultless in this. I've used them several times and I highly recommend them as long as you don't get screwed like I did) My order didn't get "confirmed" with Vestiaire until April 10th (which is an issue in itself- why does it take 6 days to get an order confirmed?) Affirm starts the clock the day you make the loan, and interest accrues, which I fully understood and expected going into it.
A week goes by. No updates. I e-mail Vestiaire. They say "Oh we will e-mail the seller to remind them, and if we don't receive the bag in 30 days, your order is cancelled and you'll get a full refund." Another week goes by. Still nothing. I contact the seller, asking for an update. No reply. I'm getting worried now. My Affirm payment is due on May 5th. I don't know where my item is! I contact Affirm and they give me the obvious "well it's not really our issue and you most definitely need to pay on your due date even if you don't know if you are getting your item". I make my payment because I do not want to screw up my credit score. On May 8th, I'm fed up. I'm really angry at this point. I e-mail Vestiaire, asking them to cancel early, even if it's just two days. They don't respond until the 10th (how convenient!) They submit a refund, and it gets sent to Affirm, and the loan is cancelled. BUT GUESS WHAT. I made that payment before the order was cancelled. So the amount of $ I get back will not be my full payment, it will be less interest that accumulated that month. And I wouldn't even be so peeved about it IF I HAD ACTUALLY RECEIVED THE ITEM. It wasn't like I got the item, didn't like it, and returned it. I essentially paid Affirm for the pleasure of having this loan for 30 days!
I e-mail Vestiaire and tell them the story. I want them to be aware that this can happen to people who use credit cards or Affirm. They give me the "oh sorry you had a bad experience, we forwarded it to the appropriate department". That's not good enough. I want someone to contact me so I know this is actually true. I want someone from Vestiaire to say "yes we see the issue and we are truly sorry that happened to you" They just copied and pasted the same response from my previous contact with them and added the "we are sorry" line! Nothing about how the seller was clearly at fault and that they would be dealt with properly- just the same b/s, copy/pasted lines they give everyone else!
This is a site selling luxury goods. There are places that sell things for a fraction of the average item on Vestiaire and their customer service is a million times better! This 30 day policy is ridiculous! The seller should be responsive and send the item out within 5 days of receiving the order- period. They aren't selling $5 sunglasses, they are selling $$$$$ items that, for most people, is a large amount of money. To have that kind of money tied up for A MONTH and allow the seller (and Vestiaire) to hold it hostage should not be a regular course of business. And the worst part is that the seller is probably not going to be in trouble. They are selling pages and pages of items and Vestiaire is not going to yank them off the site! So they can get away with this over and over again. And obviously what happened was the item was listed somewhere else (maybe for a higher price?) and it was sold there. Vestiaire is clearly more interested in keeping their sellers happy than making sure the customer gets what they are paying for.
I expect things to not work out. The world is not perfect and things happen. But I expect a company to try their best to assure the customer that they are heard and fix issues that are clearly negatively affecting them. All I got was a "sorry", the same b/s "we appreciate you" which they send to everyone, and $15 off my next purchase. Yea, no thanks.
If I had paid for an item yet still not received but the charge showed up on my cc statement, I would just dispute it online (typically credit companies have this option right under the charged item), they credit me right away so at least I wouldn't have to pay for it, and let VC sort it out with cc company instead of me. It's unlawful in the US to collect money before an item is shipped out. If dispute claims pile up against VC banks won't take kindly to their track record.
As for fakes on their site, VC isn't any worse or better than other on the secondary market. I trust no one and always get 3rd party authentication regardless which platform I purchase from. And always use PayPal linked to credit card to get the best chances for full refunds. I have ended up with more items real than fake on VC but generally I knew that already by the time I make a purchase.
It's not a painless process to initiate a return with VC, but if you escalate it via PayPal claim, VC have to follow their schedule of responding by certain date etc. that's always a risk for sure, but it must be weigh against the savings against buying something full priced at a boutique. The thrill of the chase is what they say right?
As for fakes on their site, VC isn't any worse or better than other on the secondary market. I trust no one and always get 3rd party authentication regardless which platform I purchase from. And always use PayPal linked to credit card to get the best chances for full refunds. I have ended up with more items real than fake on VC but generally I knew that already by the time I make a purchase.
It's not a painless process to initiate a return with VC, but if you escalate it via PayPal claim, VC have to follow their schedule of responding by certain date etc. that's always a risk for sure, but it must be weigh against the savings against buying something full priced at a boutique. The thrill of the chase is what they say right?
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I have no problem at all selling and buying from VC, although some extra work needed on selling. ( I sold 2 Hermes Kelly ), they took approx 30% commission. some extra work needed to pass the QC check . the only thing I don't like is commission taken too much.
I agree, I have the most sales on this site but it hurts to decline good offers because the price after commission would be too low.
What extra steps did they require for your Kelly sales?
Just to inform,the return to collector square,was very easy!But i came in person to return the bag,and i really didn't like the man who was in charge,way too parisian,was overreacting("i can't believe you returning this bag" with a lot of manners!!)
Oh, that's sad
On the other way, I'm glad you had no troubles on the return and the opportunity to be there in person. I really liked the place!Hopefully you find the bag you're looking for soon
Typical for an understaffed company. I do think a lot of items never sell though (especially in the clothing department), so they want to save themselves the trouble of authenticating something before it generates a commission for them...
Just a quick update: I contacted them and they responded the usual "Thank you for contacting us, we will look into this matter blah blah" but after that I've heard nothing back from them...
