Azukitea, the amount of fakes you see is considerably lowered now however I hate the fact that VC still don't challenge those who list fake items even though there is a lot of comments saying the listing is fake. Surely they will catch the culprit once they get the item but why not cancel the listing if it indeed is a fake rather than wasting the time of Buyers?
Vestiaire Collective experiences?
- Thread starter Kopisusu
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Their quality control sucks! I've bought some bags from them (4) in about 5 years. ALL of them had not mentioned (and not detected) issues, most of them minor, except a cardholder that was described as very good condition and actually was trash; I sent it back and got a refund for that one. For the rest of them I had to make a claim and in all cases I had a reduction or a voucher (peanuts, 20-30€).
The worst one was my latest purchase. I saved enough to finally buy my Chanel Timeless Jumbo double flap caviar in black. Since I wanted exactly that model and I couldn't find it in the store anywhere near me, I bought one as new almost at the same price that in the store, from a professional seller.
It all went very fast and smooth, I had the bag within a week at my place... and it was not "as new".
I was ready for small traces of use, of course, but the clip button of the inner flap was cracked and broken in two pieces (it was still working, but I detected it at first sight!!).
What torn me (and really pissed me off) was that both small leather compartments in the inside of the bag were ripped in the outer stitching, the ones that are closer to the bag sides).
Lucky me I had bought it from a professional seller and was on my withdrawal window -15 days. I called them and explained the situation to a really nice and polite girl on the phone; she told me not to worry and just returned it, I didn't even had to give a reason.
The return was fast and as smooth as the sale. I absolutely have no complaints about this part. I got my money back on my credit card in 2 days. They payed for the shipping.
I'm not buying from them again. I had a very bad time, not only for the deception but also I was really worried about if I would get played somehow and not have my money back. We pay a lot on commissions (30sh %) and I can't believe I found this two issues and less that 5 mins... they didn't even see it!
Sorry for the long post, I just wanted to share my experience and I hope it will help you. My advice: if you're sure you want to buy something, always try to get if from a professional seller, that way you'll be able to return it instead of re-list it.
The worst one was my latest purchase. I saved enough to finally buy my Chanel Timeless Jumbo double flap caviar in black. Since I wanted exactly that model and I couldn't find it in the store anywhere near me, I bought one as new almost at the same price that in the store, from a professional seller.
It all went very fast and smooth, I had the bag within a week at my place... and it was not "as new".
I was ready for small traces of use, of course, but the clip button of the inner flap was cracked and broken in two pieces (it was still working, but I detected it at first sight!!).
What torn me (and really pissed me off) was that both small leather compartments in the inside of the bag were ripped in the outer stitching, the ones that are closer to the bag sides).
Lucky me I had bought it from a professional seller and was on my withdrawal window -15 days. I called them and explained the situation to a really nice and polite girl on the phone; she told me not to worry and just returned it, I didn't even had to give a reason.
The return was fast and as smooth as the sale. I absolutely have no complaints about this part. I got my money back on my credit card in 2 days. They payed for the shipping.
I'm not buying from them again. I had a very bad time, not only for the deception but also I was really worried about if I would get played somehow and not have my money back. We pay a lot on commissions (30sh %) and I can't believe I found this two issues and less that 5 mins... they didn't even see it!
Sorry for the long post, I just wanted to share my experience and I hope it will help you. My advice: if you're sure you want to buy something, always try to get if from a professional seller, that way you'll be able to return it instead of re-list it.
I bought a birkin from them last month. And I agree to everyone that their process has alot of flaws. I paid and it took them 3 days to clear my payment ( probably because I am from US, not sure), then starts the long wait if your item will be shipped by the seller or not. I agree that 30days is a long time to wait and let them hold your money. The messaging is also flawed, you have to keep on checking the listing as you may or may not get notifications. Luckily for me, the seller sent the bag after a week and was sent to me after 2 days VC received it. I paid custom tax about 8-9% but i think its cheaper rather than you paying them upfront. Just keep an eye on your email for the customs payment or delivery will be delay. So from order date to my doorstep it took 3 weeks for me.
Only thing I like from them is they give % discounts often and you can negotiate prices as well I get cash back from ******. It's just probably luck on the seller I must say. Will I probably order from them again? Slight yes, if I found a rare and good price, I may take the risk but if its available somewhere, nyah!
Sorry for the long post!
Only thing I like from them is they give % discounts often and you can negotiate prices as well I get cash back from ******. It's just probably luck on the seller I must say. Will I probably order from them again? Slight yes, if I found a rare and good price, I may take the risk but if its available somewhere, nyah!
Sorry for the long post!
Registered today here as I'm so upset about the VC service.
I listed in Feb a Chanel emoji cat blouse (bought it at the Chanel Boutique in September 2016) it came with a matching scarf and also the Chanel tag was included when I send it to VC.
By surprise I was told after I sold the blouse and it arrived at VC that it was declared as not authentic; I called how this can be when I purchased at Chanel by myself and i was told they will re-check ; after two weeks nothing happened so I called again and was told the blouse is now authentic ... but they already cancelled with the buyer. After all this I wanted the blouse to get shipped back to me... now .. after 4 weeks of waiting ... the blouse arrived back and the scarf and chanel tag is missing !!! I'm so upset and also angry about their service ! ... it's unbelievable!!
I listed in Feb a Chanel emoji cat blouse (bought it at the Chanel Boutique in September 2016) it came with a matching scarf and also the Chanel tag was included when I send it to VC.
By surprise I was told after I sold the blouse and it arrived at VC that it was declared as not authentic; I called how this can be when I purchased at Chanel by myself and i was told they will re-check ; after two weeks nothing happened so I called again and was told the blouse is now authentic ... but they already cancelled with the buyer. After all this I wanted the blouse to get shipped back to me... now .. after 4 weeks of waiting ... the blouse arrived back and the scarf and chanel tag is missing !!! I'm so upset and also angry about their service ! ... it's unbelievable!!
If you live in the same country as VC is trading(i believe europe and one in USA?) you should complain to your department of consumer affairs or ombudsman. I know for AU we contact the competition consumer Commission with those sorts of issues
Thank you so much for your advise! I'm from Germany and wrote them today an email as the hotline was not available because of high demand. I have their law address in Paris depending on how the customer service will handle the situation!
I will keep this posted here!
I will keep this posted here!
I am so fed up with Vestiaire collective, I need to vent:
1)
There is a bag I am interested in. It is ready for shipping. I asked some questions on the item, the answer I got war from Vestiaire, not from the seller and was not helpful at all. But I want that bag, so I made an offer, it got accepted. I was happy, wanted to buy the item, use their current coupon (free shipping), but at checkout it told me the coupon was already used (well, I did not), and shipping would not be 15 but 20€
How can I use their coupon?
2)
Some weeks ago I wanted to buy an GM Hermes scarf. I got an email that the size is not what the seller said. Quality control claimed it was not 140 cmX140cm but 135X124 cm. I called them, but I only got "Our measurements are correct!" as an answer, they did not measure again. With tears in my eyes I declined.
In the comments the seller said the scarf was about 136X136 cm (well, same size as my GM silk scarves from the Boutique). So they f***ed up that as well. Only reason I still go there is because they have good offers every now and then.
Can anybody help me about the current Coupon code?
1)
There is a bag I am interested in. It is ready for shipping. I asked some questions on the item, the answer I got war from Vestiaire, not from the seller and was not helpful at all. But I want that bag, so I made an offer, it got accepted. I was happy, wanted to buy the item, use their current coupon (free shipping), but at checkout it told me the coupon was already used (well, I did not), and shipping would not be 15 but 20€
How can I use their coupon?2)
Some weeks ago I wanted to buy an GM Hermes scarf. I got an email that the size is not what the seller said. Quality control claimed it was not 140 cmX140cm but 135X124 cm. I called them, but I only got "Our measurements are correct!" as an answer, they did not measure again. With tears in my eyes I declined.
In the comments the seller said the scarf was about 136X136 cm (well, same size as my GM silk scarves from the Boutique). So they f***ed up that as well. Only reason I still go there is because they have good offers every now and then.
Can anybody help me about the current Coupon code?
I had this before with a coupon try emailing them? I did that and they responded next day with a new code.I am so fed up with Vestiaire collective, I need to vent:
1)
There is a bag I am interested in. It is ready for shipping. I asked some questions on the item, the answer I got war from Vestiaire, not from the seller and was not helpful at all. But I want that bag, so I made an offer, it got accepted. I was happy, wanted to buy the item, use their current coupon (free shipping), but at checkout it told me the coupon was already used (well, I did not), and shipping would not be 15 but 20€
2)
Some weeks ago I wanted to buy an GM Hermes scarf. I got an email that the size is not what the seller said. Quality control claimed it was not 140 cmX140cm but 135X124 cm. I called them, but I only got "Our measurements are correct!" as an answer, they did not measure again. With tears in my eyes I declined.
In the comments the seller said the scarf was about 136X136 cm (well, same size as my GM silk scarves from the Boutique). So they f***ed up that as well. Only reason I still go there is because they have good offers every now and then.
Can anybody help me about the current Coupon code?
Do you have an adress? I tried to reply to the "you still have stuff in your cart"-mail, but the address did not work, it wants to take me to the (not helpful) FAQ...
If you click view details in the email they sent there should be an email under the one you dont reply to
[email protected]
I think i replied to this one but it was last year so i cannot remember for sure
I just bought this item from VC yesterday from the 4th most reputable seller on the site - will keep you posted on the experience!
http://www.vestiairecollective.com/...leather-timeless-chanel-handbag-3969512.shtml
http://www.vestiairecollective.com/...leather-timeless-chanel-handbag-3969512.shtml
This is a very shady site. I ordered a Céline edge at VC 18 days ago. The item was listed at a very reasonable price and so Iwas quite happy with my purchase. Days went by and the seller did not send the item. After ten days the seller left a comment that she wished to cancell the sale because she had broken the tag on it (this makes no sense,but whatever).
I few days later i realised that the seller have put the exact same bag for sale at a higher Price on VC. She has not canselled my sale, so im not able to get a refund.
When i try to call VC i get an automated response - they tell me to call doing bussines hours - I am calling doing bussines hours, but i guess this Company just does not care.
I find that it is horrible that they allow sellers to relist sold items at higher prices. This enables the seller to abuse the 30 day they can wait before shippng an item. If the get it sold at a better price then great for them - otherwise they still can sell it at the cheaper price. Meanwhile i am stuck and can not get my money back.
Hopefully I will get a refund after the 30 day are over - what a waste of time.
I few days later i realised that the seller have put the exact same bag for sale at a higher Price on VC. She has not canselled my sale, so im not able to get a refund.
When i try to call VC i get an automated response - they tell me to call doing bussines hours - I am calling doing bussines hours, but i guess this Company just does not care.
I find that it is horrible that they allow sellers to relist sold items at higher prices. This enables the seller to abuse the 30 day they can wait before shippng an item. If the get it sold at a better price then great for them - otherwise they still can sell it at the cheaper price. Meanwhile i am stuck and can not get my money back.
Hopefully I will get a refund after the 30 day are over - what a waste of time.
Wow, that is really crummy of the seller! I would post a comment on both listings so that other buyers are warned.
I'm french and VC is well known in france for selling fake,you can find tones of french customers who are unhappy with VC!!I highly recommend to everyone not buying on this website!!