Vestiaire Collective experiences?

[DorianGrayish]

Wow, that is really crummy of the seller! I would post a comment on both listings so that other buyers are warned.

I tried to leave warnings but they keep disapearing.
I should just have bought a bag through The RealReal instead. They might be a bit optimistic when describing the condition of their items, but at least you actually recieved them.
Worst part is that I still really want that bag - it is lovely.

 

[nicole0612]

I tried to leave warnings but they keep disapearing.
I should just have bought a bag through The RealReal instead. They might be a bit optimistic when describing the condition of their items, but at least you actually recieved them.
Worst part is that I still really want that bag - it is lovely.

Hopefully you get it in the end then!

 

[PurseOnFleek]

I have a friend in italy who said someone she knows personally was able to sell a fake Alexander McQueen purse without issue...

 

[nicole0612]

I have a friend in italy who said someone she knows personally was able to sell a fake Alexander McQueen purse without issue...

That is scary. Buyer beware!

 

[Zoe C]

This is a very shady site. I ordered a Céline edge at VC 18 days ago. The item was listed at a very reasonable price and so Iwas quite happy with my purchase. Days went by and the seller did not send the item. After ten days the seller left a comment that she wished to cancell the sale because she had broken the tag on it (this makes no sense,but whatever).
I few days later i realised that the seller have put the exact same bag for sale at a higher Price on VC. She has not canselled my sale, so im not able to get a refund.
When i try to call VC i get an automated response - they tell me to call doing bussines hours - I am calling doing bussines hours, but i guess this Company just does not care.
I find that it is horrible that they allow sellers to relist sold items at higher prices. This enables the seller to abuse the 30 day they can wait before shippng an item. If the get it sold at a better price then great for them - otherwise they still can sell it at the cheaper price. Meanwhile i am stuck and can not get my money back.
Hopefully I will get a refund after the 30 day are over - what a waste of time.

This sounds like a re-listed item.

When you buy something but you do not want to keep it anymore, since you cannot cancel the purchase, you have the option to re-list it, as long as it keeps the tags from VC (meaning that the item is unused and in the same state that it was when they checked and approved it). If you re-list an item you do not have to pay VC commission, but only a small fee is deducted from the price you originally payed, and once the item is re-sold you get your money refunded less the fee.

I think the seller is saying that she/he broke the VC tag, so this item cannot be re-listed and she will have to put it on sale again, meaning paying again the VC fees for the whole sale and not getting back the whole amount from the original purchase. So, the price you payed for the bag will not be the same because the seller must "add" the new commission for the sale.

If they've properly notified VC the sale would be cancelled and your money refunded.

 

[DorianGrayish]

This sounds like a re-listed item.

When you buy something but you do not want to keep it anymore, since you cannot cancel the purchase, you have the option to re-list it, as long as it keeps the tags from VC (meaning that the item is unused and in the same state that it was when they checked and approved it). If you re-list an item you do not have to pay VC commission, but only a small fee is deducted from the price you originally payed, and once the item is re-sold you get your money refunded less the fee.

I think the seller is saying that she/he broke the VC tag, so this item cannot be re-listed and she will have to put it on sale again, meaning paying again the VC fees for the whole sale and not getting back the whole amount from the original purchase. So, the price you payed for the bag will not be the same because the seller must "add" the new commission for the sale.

If they've properly notified VC the sale would be cancelled and your money refunded.

Wow - this makes a lot of sense. Thank you for explaining this
This does make me a lot less frustrated with the seller. Still I will not be using VC again - this have been such a convuluted process and they were absolutely not helpfull at all.
I will have to find this bag on another site i guess.

 

[Zoe C]

Wow - this makes a lot of sense. Thank you for explaining this
This does make me a lot less frustrated with the seller. Still I will not be using VC again - this have been such a convuluted process and they were absolutely not helpfull at all.
I will have to find this bag on another site i guess.

I'm glad my experiences as a buyer (unfortunately most of them unpleasant) can be of help. Maybe you can get in touch with the seller and ask them to cancel the selling so you can get your money back asap.

I'm sorry you feel frustrated... I know the feeling. But I'm sure a wonderful bag is waiting for you somewhere to babe it!!

Keep looking! Collector Square is a great option if you live in Europe. I was at their showroom in Paris and everything seems serious, legit and very nice.

 

[nicole0612]

I'm glad my experiences as a buyer (unfortunately most of them unpleasant) can be of help. Maybe you can get in touch with the seller and ask them to cancel the selling so you can get your money back asap.

I'm sorry you feel frustrated... I know the feeling. But I'm sure a wonderful bag is waiting for you somewhere to babe it!!

Keep looking! Collector Square is a great option if you live in Europe. I was at their showroom in Paris and everything seems serious, legit and very nice.

Is ebay not very popular in Europe? There are a lot of items that I would love to buy from VC but they are overpriced, but I understand why since sellers have to pay 30% in fees. Is Collector's Square a site like eBay where people list their own items, or is a professional reselling company?

 

[Zoe C]

Is ebay not very popular in Europe? There are a lot of items that I would love to buy from VC but they are overpriced, but I understand why since sellers have to pay 30% in fees. Is Collector's Square a site like eBay where people list their own items, or is a professional reselling company?

I keep myself away from eBay because I've read so many horror stories about fakes and/or frauds. I thought VC was a great concept bc I preferred paying more but be "safe". It is a shame a great business idea is so poorly managed in reality.

I found Collector Square while in Paris. It is a very similar concept to VC, but with the difference that all the process is managed by CS (doubts, questions, etc) and that most of the pieces are available at their premises so you can actually see them (it is a very fashionable place in Paris that is like paradise: full of holly grails). In this case, the price is not negotiable, but you can withdraw from the sale at any time during the window frame, and if you don't like what you receive, you only cover the shipping expenses and get your money back.

 

[DorianGrayish]

I'm glad my experiences as a buyer (unfortunately most of them unpleasant) can be of help. Maybe you can get in touch with the seller and ask them to cancel the selling so you can get your money back asap.

I'm sorry you feel frustrated... I know the feeling. But I'm sure a wonderful bag is waiting for you somewhere to babe it!!

Keep looking! Collector Square is a great option if you live in Europe. I was at their showroom in Paris and everything seems serious, legit and very nice.

Well, the seller finally canceled the order. She ignored me and my friendly reminders for a week - so in the end I had to use stronger language. The VC have no time to respond to my calls - but they do find the time to delete any criticism that may appear in their comment section.
But now it looks like they are refunding me - however they "forgot" refunding the shipping fee and that is just exactly the kind of thing I expected from them.
I will pester them for that fee and notify the local ombudsman.

Collectors Square looks promising -I'm going to Paris in a few month - it is now on my bucket list.

 

[nicole0612]

I keep myself away from eBay because I've read so many horror stories about fakes and/or frauds. I thought VC was a great concept bc I preferred paying more but be "safe". It is a shame a great business idea is so poorly managed in reality.

I found Collector Square while in Paris. It is a very similar concept to VC, but with the difference that all the process is managed by CS (doubts, questions, etc) and that most of the pieces are available at their premises so you can actually see them (it is a very fashionable place in Paris that is like paradise: full of holly grails). In this case, the price is not negotiable, but you can withdraw from the sale at any time during the window frame, and if you don't like what you receive, you only cover the shipping expenses and get your money back.

Thank you for the excellent recommendation for Collector Square. I just checked it out and found something on my wishlist! It's good to know they are reputable and a safe place to buy from.

 

[nicole0612]

Well, the seller finally canceled the order. She ignored me and my friendly reminders for a week - so in the end I had to use stronger language. The VC have no time to respond to my calls - but they do find the time to delete any criticism that may appear in their comment section.
But now it looks like they are refunding me - however they "forgot" refunding the shipping fee and that is just exactly the kind of thing I expected from them.
I will pester them for that fee and notify the local ombudsman.

Collectors Square looks promising -I'm going to Paris in a few month - it is now on my bucket list.

I'm glad you got your refund but that is shocking that they neglected the shipping fee. It was part of the same transaction so there is really no excuse. Good luck!

 

[miss-macarons]

I just place an order on collector square website, i will gave you me review!

 

[Zoe C]

Well, the seller finally canceled the order. She ignored me and my friendly reminders for a week - so in the end I had to use stronger language. The VC have no time to respond to my calls - but they do find the time to delete any criticism that may appear in their comment section.
But now it looks like they are refunding me - however they "forgot" refunding the shipping fee and that is just exactly the kind of thing I expected from them.
I will pester them for that fee and notify the local ombudsman.

Collectors Square looks promising -I'm going to Paris in a few month - it is now on my bucket list.

I was in the same situation: I cancelled an order (a very expensive one) from a professional seller that came in extremely poor condition. At the end I was so relieved I got my money back that wasn't in the mood to claim my shipping fees. But you're right: you are totally entitled to do it!!

In my experience, it is better to send an e-mail to [email protected] because they are forced to give you a claim number and manage it in a few days.

Take your time to visit Collector Square! It is a great place

I just place an order on collector square website, i will gave you me review!

Good!! Tell us more! I think it is a great alternative to VC and much better managed.

 

[Zoe C]

Thank you for the excellent recommendation for Collector Square. I just checked it out and found something on my wishlist! It's good to know they are reputable and a safe place to buy from.

I'm happy for you!! I really liked them. Their photos and explanations are true to reality (at least they were on my case) and they answer via e-mail all your questions.

Share photos if you buy something!