Vestiaire Collective experiences?

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#1,741
I want to share my recent purchase experience thru Vestiaire Collective.

Overall
Would I buy from this platform again... probably not

Would I sell on this platform... most likely a big NO!

I made my purchase on Vestiaire Collective because I saw a H bag and coincidentally the site offered a 10% discount on purchase over $300

I'm a buyer based in US. The seller is based in HK
The seller was very prompt and ship out the item I purchased right away. The problem is with Vestiaire Collective. All the inquiries to customer service are standard responses. All the email correspondence took over 24hours to reply and didn't really address my questions

The shipping company used by Vestiaire Collective is DHL. I hate this shipping company! I rather Vestiaire Collective use French post (La Post) at least I think I would receive my package faster!

Also I paid extra to have my H purchased authentication again by a 3rd party since I don't trust Vestiaire Collective expert on H authentication service

And duty into US is not really a good saving! Since Vestiaire Collective post on my invoices the original listing price instead of the 10% discount deduction from the listing price! I was not happy at all. Again inquiries to Vestiaire Collective on the billing charge is not responded
 
#1,742
hedgwin99 said:
I want to share my recent purchase experience thru Vestiaire Collective.

Overall
Would I buy from this platform again... probably not

Would I sell on this platform... most likely a big NO!

I made my purchase on Vestiaire Collective because I saw a H bag and coincidentally the site offered a 10% discount on purchase over $300

I'm a buyer based in US. The seller is based in HK
The seller was very prompt and ship out the item I purchased right away. The problem is with Vestiaire Collective. All the inquiries to customer service are standard responses. All the email correspondence took over 24hours to reply and didn't really address my questions

The shipping company used by Vestiaire Collective is DHL. I hate this shipping company! I rather Vestiaire Collective use French post (La Post) at least I think I would receive my package faster!

Also I paid extra to have my H purchased authentication again by a 3rd party since I don't trust Vestiaire Collective expert on H authentication service

And duty into US is not really a good saving! Since Vestiaire Collective post on my invoices the original listing price instead of the 10% discount deduction from the listing price! I was not happy at all. Again inquiries to Vestiaire Collective on the billing charge is not responded
Click to expand...

Did you pay for customs directly upon entry to the US, or did you pay via Vestiare checkout? Vestiare always overcharges on their estimated customs fees, so never pay at Vestiare checkout. If you payed directly to US customs, you have to find who to send the paperwork to, but they will refund you what you overpaid. If you paid customs at vestiare checkout, they will not refund you the overpayment.
 
#1,743
nicole0612 said:
Did you pay for customs directly upon entry to the US, or did you pay via Vestiare checkout? Vestiare always overcharges on their estimated customs fees, so never pay at Vestiare checkout. If you payed directly to US customs, you have to find who to send the paperwork to, but they will refund you what you overpaid. If you paid customs at vestiare checkout, they will not refund you the overpayment.
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Vestiaire got smart! The shipper DHL charged me. The best part is I have to pay first before DHL took their sweet time release the package to me
I asked DHL to clarify how they come up with the duty charge.. DHL refuse to respond to my emails!
 
#1,747
has anyone had recent problems with VC after selling items and getting paid? They confirmed with me paypal payments have been made to my account but it has not showed up on my PP I called PP and they said there is not pending payment to me... Called VC and they said wait another 24 hours before calling them again

usually PP payments appear on same day so I am not sure whats going on with this delay ....
 
#1,749
I bought two things on Vestiaire Collective but I think I'm unlucky. With the first seller has no contact since the purchase in 25.09.2017 "Seller last reminded on 2017-10-09 02:01:50 (*if the item has not arrived by 25/10/2017 your order will be cancelled and reimbursed.)". Second purchase two days ago and I wait to what next
 
#1,750
Amelia-zam said:
I bought two things on Vestiaire Collective but I think I'm unlucky. With the first seller has no contact since the purchase in 25.09.2017 "Seller last reminded on 2017-10-09 02:01:50 (*if the item has not arrived by 25/10/2017 your order will be cancelled and reimbursed.)". Second purchase two days ago and I wait to what next
Click to expand...

Did you send a message to your first seller? Sometimes vestiare takes 5+ days to update shipping information.
 
#1,751
Hi guys, I hope this issue wasn´t addressed before and if so, maybe someone can guide me to the post - I was wondering whether anyone ever challenged VC after buying a sale? Any lawyers around? I´m a German lawyer and under German law I could definitely think of ways to demand damages (as in the difference of the price to buy an authentic bag) in the way they announce their guaranteed authenticity. I couldn´t find any relevant stuff on their english terms and conditions but I assume they apply French law.
Anyone has some insights? If I - as a French company - promise the buyer guaranteed authenticity and get into a purchase agreement with the buyer can I really just refer to a refund instead of an obligation to fulfill my contract? Are their any implications of French criminal law when there are fakes sold by a company that alleges to sell "guaranteed authentic" bags?
Thank you a lot!
 
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#1,752
_Cina said:
Hi guys, I hope this issue wasn´t addressed before and if so, maybe someone can guide me to the post - I was wondering whether anyone ever challenged VC after buying a sale? Any lawyers around? I´m a German lawyer and under German law I could definitely think of ways to demand damages (as in the difference of the price to buy an authentic bag) in the way they announce their guaranteed authenticity. I couldn´t find any relevant stuff on their english terms and conditions but I assume they apply French law.
Anyone has some insights? If I - as a French company - promise the buyer guaranteed authenticity and get into a purchase agreement with the buyer can I really just refer to a refund instead of an obligation to fulfill my contract? Are their any implications of French criminal law when there are fakes sold by a company that alleges to sell "guaranteed authentic" bags?
Thank you a lot!
Click to expand...

That‘s an interesting question!! I bought a Kelly Bag for a price that was almost too good to be true.. I think it was around 4k!! And they cancelled the purchase stating that the seller no longer had the bag.. my legal understanding would have been that they were obliged to deliver me an authentic Kelly bag for 4K and couldn’t just say „nope, bag os gone..“

But I didn’t do anything about it and accepted that would simply give me my money back.. I guess they are just lucky that people accept that behaviour over and over again!
 
#1,753
Hey Christine, well, I guess that is a different issue. From my legal understanding that is a reason where they can except them from liability as they address this issue in their terms and conditions and - lets say the seller really doesn´t provide the bag - is beyond their control. But, opposite: offering an "own" service in saying authenticity is guaranteed - that I see as something else, as it is something they offer as their own service that has nothing to do with the previous seller. And VC is my contract partner, that sold me the fake - I don´t have any contractual relation to the previous seller. That´s just my thought, no idea how French law deals with it but I would love to know!
 
#1,754
azukitea said:
has anyone had recent problems with VC after selling items and getting paid? They confirmed with me paypal payments have been made to my account but it has not showed up on my PP I called PP and they said there is not pending payment to me... Called VC and they said wait another 24 hours before calling them again

usually PP payments appear on same day so I am not sure whats going on with this delay ....
Click to expand...
as an update:
they did pay me in next payment cycle
bit of a wait , but VC handled it professionally
 
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#1,755
Christineee86 said:
That‘s an interesting question!! I bought a Kelly Bag for a price that was almost too good to be true.. I think it was around 4k!! And they cancelled the purchase stating that the seller no longer had the bag.. my legal understanding would have been that they were obliged to deliver me an authentic Kelly bag for 4K and couldn’t just say „nope, bag os gone..“

But I didn’t do anything about it and accepted that would simply give me my money back.. I guess they are just lucky that people accept that behaviour over and over again!
Click to expand...

You have the right to challenge VC deliver an authentic K for 4K! A fren had the same issue happen with Reebonz... she challenged them to deliver a H bag she brought during their 50% discount period. When Reebonz refused she called in a lawyer to draft up the legal documents. In the end Reebonz was forced to deliver what was promised in the original purchase agreement
 
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