Thanks for answering my questions! That sounds very reasonable. I’ve just ordered an item. We’ll see how it goes
Vestiaire Collective experiences?
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Thanks for answering my questions! That sounds very reasonable. I’ve just ordered an item. We’ll see how it goes
You're welcome! I hope it goes smoothly for you as well [emoji4]
As you can read in my earlier posts, I have mixed experiences with VC. I have bought many high end items on VC. A Dior bag I received was a fake: I could tell immediately when I felt the material of the dustbag. The bag itself looked and felt plastic, but nevertheles it had passed qc! I sent it back and received it again. Opened an American Express dispute and after 3 months... I received my money back.
Also ended up with 2 fake Chanel bags and a fake LV bag! All sent back to VC for a second qc. It took a great effort to get re-imbursed for the obviously so fake Chanel bags and the fake LV is still pending, although I bought it in september. Opened a PayPal dispute.
Super frustrated and surprised that these items could pass the authenticity check and quality control!
It happened a few times that the seller did not send the item to VC: You only get reimbursed after a month! Always read the comments under the seller's profile and sold articles: it may give you an idea about the re-activity of the seller.
But be warned: VC deletes or even alter comments which they don't like or which are negative towards the seller or them!
Always buy from trusted sellers! If the seller has sold more than 5 items, but is not a trusted seller, something is not quite right and you should be extra carefull.
Twice an item I bought was sent to VC, but lost in the process.. It takes months before you get your money back and the seller is without the -sold- item and without the money. VC simply doesn't take any responsibiility and simply doesn't care!
The customer services of VC is almost non-existent! So if you ever encounter problems, they will give you a standard reply by mail and you're left on your own.
Always use PayPal when ordering an item and immediately open a dispute when something is wrong or the reply from customer service is not satisfactory.
There are so many lovely items for sale on VC and many transactions go very smooth, but remember: when something is too good to be true, all alarm bells must ring! VC lets many fakes being advertised on the site and if people comment, these comments will be deleted. Be extra carefull in the weekends and the busy holiday-season, when customer service cannot be contacted!!
And still too many fakes pass quaility control. Out of the 10 high end bags I bought, 4 were fake....
So please let us know about your experience.
Also ended up with 2 fake Chanel bags and a fake LV bag! All sent back to VC for a second qc. It took a great effort to get re-imbursed for the obviously so fake Chanel bags and the fake LV is still pending, although I bought it in september. Opened a PayPal dispute.
Super frustrated and surprised that these items could pass the authenticity check and quality control!
It happened a few times that the seller did not send the item to VC: You only get reimbursed after a month! Always read the comments under the seller's profile and sold articles: it may give you an idea about the re-activity of the seller.
But be warned: VC deletes or even alter comments which they don't like or which are negative towards the seller or them!
Always buy from trusted sellers! If the seller has sold more than 5 items, but is not a trusted seller, something is not quite right and you should be extra carefull.
Twice an item I bought was sent to VC, but lost in the process.. It takes months before you get your money back and the seller is without the -sold- item and without the money. VC simply doesn't take any responsibiility and simply doesn't care!
The customer services of VC is almost non-existent! So if you ever encounter problems, they will give you a standard reply by mail and you're left on your own.
Always use PayPal when ordering an item and immediately open a dispute when something is wrong or the reply from customer service is not satisfactory.
There are so many lovely items for sale on VC and many transactions go very smooth, but remember: when something is too good to be true, all alarm bells must ring! VC lets many fakes being advertised on the site and if people comment, these comments will be deleted. Be extra carefull in the weekends and the busy holiday-season, when customer service cannot be contacted!!
And still too many fakes pass quaility control. Out of the 10 high end bags I bought, 4 were fake....
So please let us know about your experience.
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I agree with you Romar, avoid holidays and weekends.
Always pay by PayPal and ask the seller questions before you buy if she does not reply straight away alarm bells should ring. Ask how long it will be before she post to VC.
I would never buy a bag on their I am afraid.
If you do not get any joy from customer service and have learnt you need to really bombard them with messages and don't hold back to get a proper response.
I have also learnt if the item is already at VC it gets to you super quick I am in the UK so just has to come from France got a dress in 3 days.
Remember open a dispute and escalate it straight away with PayPal Don't wait the 30 days you will get your money back from VC straight away....hope this helps a bit.
Always pay by PayPal and ask the seller questions before you buy if she does not reply straight away alarm bells should ring. Ask how long it will be before she post to VC.
I would never buy a bag on their I am afraid.
If you do not get any joy from customer service and have learnt you need to really bombard them with messages and don't hold back to get a proper response.
I have also learnt if the item is already at VC it gets to you super quick I am in the UK so just has to come from France got a dress in 3 days.
Remember open a dispute and escalate it straight away with PayPal Don't wait the 30 days you will get your money back from VC straight away....hope this helps a bit.
One FYI worth mentioning; don't expect an answer back from a seller immediately. It may happen if they check their listings very frequently, but I only get notifications of comments on items about 8-10 hours after the comments were posted and the time difference is also a factor. There are definitely pluses and minuses.
May I add that if the item is already at VC and "ready to ship", do look closer: Why is the item already at VC? Did it fail inspection and the buyer did not agree on an adapted price? Or was the seller -too- late in sending the sold item to VC -outside the 30 days period-?. Or was the item returned to VC and the buyer re-imbursed? Or is it simply because the seller ships all her items to VC for inspection, before putting them on sale. Or is it sold by VC VIP service?
Always check the seller's profile and her other sold items if the item is "ready to ship". Why is her item "ready to ship"?. And do check if happened more often to items from this particular seller.
When the item fails qc, because there are stains or whatever, the buyer is given the option to buy at a lower price. But if she rejects, the sale is cancelled and the item is put up for sale again at a lower price, and "ready to ship" as it is already at VC.
Personally, I'm always a bit apprehensive if an item is "ready to ship".
And I agree with Saich2: I learned my lesson and will no longer buy expensive items from this website: There are so many superfakes around which are very hard to detect as being fake: they even come with the authenticity cards and invoices which look genuine. Espacially Super Fakes around from Chanel, Louis Vuitton, Dior.
As the QC at VC is incredibly busy, a Super Fake might easily slip through...
Always check the seller's profile and her other sold items if the item is "ready to ship". Why is her item "ready to ship"?. And do check if happened more often to items from this particular seller.
When the item fails qc, because there are stains or whatever, the buyer is given the option to buy at a lower price. But if she rejects, the sale is cancelled and the item is put up for sale again at a lower price, and "ready to ship" as it is already at VC.
Personally, I'm always a bit apprehensive if an item is "ready to ship".
And I agree with Saich2: I learned my lesson and will no longer buy expensive items from this website: There are so many superfakes around which are very hard to detect as being fake: they even come with the authenticity cards and invoices which look genuine. Espacially Super Fakes around from Chanel, Louis Vuitton, Dior.
As the QC at VC is incredibly busy, a Super Fake might easily slip through...
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I agree with you Romar, their is sometimes a reason why things are ready to ship from VC. I know I wanted a pair of Alexander McQueen Sandals, I paid for the item then never heard from the seller was going back and forward with VC and have to say they did pay attention to me did this for 2 days then did a charge back through paypal. About a month later the seller turn up. I had already got my refund within 2 days from PayPal, but think not sure if this is how it works, but because the item was sold the seller sent it to VC who then in turn sold the Sandals themselves......So I ended up getting them that way...lol....in the end. I did buy a very expensive dress on there, their a picture of it on another page and have to say it is stunning and fits perfectly but that Seller had a sign beside her name that she was a good seller and answer my question straight away. She sent straight away from Germany to VC and received the dress in a week.....but all in all I don't think this happens very often and don't think will buy from them again which is a shame as do have some nice things on their. I find it a shame as this could be an amazing place to buy things, particular for me in the UK as no custom charges....but the way it is run is not right and really the only way you get anywhere with them is really by sending tons of messages to VC and strong ones at that which don't like to do but have found it works
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I have had good experiences both as a seller and as a buyer. But I mainly buy and sell clothes, only once did I buy a bag (it was expensive, rare and authentic). Most of the time I had no problems but once I got a dress that had extreme perfume smell on it, although it was listed as very good condition.
Just a little update on an order I've put out last week friday evening Dec 15. The French seller replied promptly, but the notifications were not showing up untill a few hours later. She said she posts it on Mondaymorning. The package arrived yesterday (Tuesday) at VC, but they were probably busy with other packages, so they marked it as received today (Wednesday) Dec 20. Note: France to France is faster delivery. Now it's pending quality control, it should be completed within 3 days. On the website, they stated it takes an average of 10 days to arrive at your doorstep (mine is in Holland), we'll see how that works out in the next post. Total days past including weekend: 5 days. I'll keep you guys updated!
It says "10 days", but I assume it's working days (opening hours postoffice)
Considered that I've ordered on a friday afternoon/evening around 5-6pm, and my seller did send my package on a Monday, I'd give them +2-3 days for the weekend.
I'm guessing if people do not receive their items within the 10 days, it is because the seller has 30 days to ship it. Or the "quality control" might take longer than the expected 3 days.. we will see! To be continued!
Hello ladies & gentlemen,
The item I ordered from VC arrived this morning. It took a total of 8 days including weekend. They send it off with DHL, and I got a trackingnumber after they’ve shipped it. It came in a clean box with some paper, wrapped in a white plastic VC bag and attached with a “quality checked” tag by a certain LT/IT? I am happy with VC.
They’ve quality checked it within the 3 days. The item was shipped within 2 working days. I received it before Christmas, on a Saturday (today). It did fit the seller’s stated “very good” condition. Considering the age of the product, datecode: SP1005, I think it’s 2005? It’s in very good condition, no tearing. A bit tarnished though, that doesn’t matter that much to me. But I’m hoping the authenticity will be confirmed in “authenticate this”, crossing my fingers it’s the real deal.
But the seller (Name: Julia from France) described it as new, never used. That I disagree. The item I received was a bit dusty, a few whitish marks on the leather which I don’t know how to remove, hardware was tarnished, it was obviously used. I found a clipped nail in one of the pockets, which is disgusting and isn’t it common curtesy to clean it before you sell your stuff or whatever, maybe it’s just me.
I’m not happy with the seller obviously, there was no need to lie about not using the item, as I was very willing to buy it.
My pre-final opinion: I was a bit anxious looking at all those bad comments/reviews. But having been through it myself, I don’t think it’s VC’s fault if the item does not completely fit the description/comments of the seller. They do send it off very quickly which during this holiday season, it’s a big thumbs up. If the item is deemed authentic. I might buy again at VC, with a different seller.
The item I ordered from VC arrived this morning. It took a total of 8 days including weekend. They send it off with DHL, and I got a trackingnumber after they’ve shipped it. It came in a clean box with some paper, wrapped in a white plastic VC bag and attached with a “quality checked” tag by a certain LT/IT? I am happy with VC.
They’ve quality checked it within the 3 days. The item was shipped within 2 working days. I received it before Christmas, on a Saturday (today). It did fit the seller’s stated “very good” condition. Considering the age of the product, datecode: SP1005, I think it’s 2005? It’s in very good condition, no tearing. A bit tarnished though, that doesn’t matter that much to me. But I’m hoping the authenticity will be confirmed in “authenticate this”, crossing my fingers it’s the real deal.
But the seller (Name: Julia from France) described it as new, never used. That I disagree. The item I received was a bit dusty, a few whitish marks on the leather which I don’t know how to remove, hardware was tarnished, it was obviously used. I found a clipped nail in one of the pockets, which is disgusting and isn’t it common curtesy to clean it before you sell your stuff or whatever, maybe it’s just me.
I’m not happy with the seller obviously, there was no need to lie about not using the item, as I was very willing to buy it.
My pre-final opinion: I was a bit anxious looking at all those bad comments/reviews. But having been through it myself, I don’t think it’s VC’s fault if the item does not completely fit the description/comments of the seller. They do send it off very quickly which during this holiday season, it’s a big thumbs up. If the item is deemed authentic. I might buy again at VC, with a different seller.
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I am glad you got your item and in the end it turn out OK.....do find the inside of the bag disgusting and would certainly inform VC about it. Their are some lovely things on this site, have to say, but don't know I would buy again and would never buy a bag from their, find its a huge risk unless you know about the particular bag you are buying or get it look at on here first.
Yes I understand where you’re coming from, I do feel anxious when I’m ordering preloved items. Tons of thoughts going through my mind like: is it going to be authentic/damaged? In the end I only go preloved, when I really can’t find the item in store. For this item, I’ve thought long and hard, read tons of reviews about VC, I just wanted to give it a try for myself. For the tarnished hardware and white marks, I could relist it back on VC, but honestly I’m quite happy with my purchase. And it is indeed an authentic one!
I might resell it if I’m so lucky to find the item brand new in store.
Merry Xmas everyone!
I've bought from VC 5x in the past year after I saw it advertised in a reputable magazine. Their website seems to always have technical issues and glitches which gave me pause. But reading these stories makes me not want to buy from them again. I read back 20 pages and counted at least 3 instances where they stole from the sellers that sent them their items!
I only buy from resellers when I am confident about authenticity and the item is no longer in stores. 3 of my purchases went smoothly, although one item took 10 days for seller to get it to VC so I was worried I wouldn't get it. One order was cancelled by the seller. I am waiting to see what happens with my last order. I don't want to keep supporting a company which has practices like those described here.
I only buy from resellers when I am confident about authenticity and the item is no longer in stores. 3 of my purchases went smoothly, although one item took 10 days for seller to get it to VC so I was worried I wouldn't get it. One order was cancelled by the seller. I am waiting to see what happens with my last order. I don't want to keep supporting a company which has practices like those described here.