Vestiaire Collective experiences?

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#1,516
OneTwoMany said:
Don't get me wrong, I want the item I've purchased, however the stress of being diddled again is actually making me feel physically sick. I could literally be panicking for nothing, but past experiences and further information are hampering any sort of excitement.
I would welcome any stories of successful purchases!
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I have made both successful and bad purchases. My advice is always pay with PayPal. I was able to return one non compliant item even when I had payed with Amex. The return was smooth. It just made me so sad to return a fabulous Chanel necklace, knowing it had become damaged due to bad packaging (by Vestiaire or the seller). Some people are clueless as to how to pack fragile items.

Strangely enough, I have had good luck with shoes. And my purchases for my daughter have been great. Everything in new or near new condition. My second advice is only ever buy items in very good condition. And always check comments left by the community on the seller's other items.




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#1,517
Polaremil said:
I have made both successful and bad purchases. My advice is always pay with PayPal. I was able to return one non compliant item even when I had payed with Amex. The return was smooth. It just made me so sad to return a fabulous Chanel necklace, knowing it had become damaged due to bad packaging (by Vestiaire or the seller). Some people are clueless as to how to pack fragile items.

Strangely enough, I have had good luck with shoes. And my purchases for my daughter have been great. Everything in new or near new condition. My second advice is only ever buy items in very good condition. And always check comments left by the community on the seller's other items.




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That's what worries me: a friend has pointed out that the seller has had their 'Trusted Seller' status repealed.
The bag is supposedly 'used once', 'as new' with no scratches and is a full set. Listed as VGC so hoping that if it isn't compliant I will be notified, rather than having to claim through PP.
Gah. I'm rather annoyed with myself for not learning from my mistakes!
 
#1,518
Hi

I recently purchased a Burberry down jacket from VC. It was listed to be in "very good condition" and the seller also wrote that the jacket is in excellent condition and rarely worn.

It arrived and there are large stains on both the front and the back. I have opened a case on Paypal and VC have replied me that it is a used garment and therefore wear as such is expected.

Please help?! Can it really be true that the jacket was listed in Very Good Condition and has stains all over it and there is nothing to do about it?

I hope someone can help me out.

Best regards
 
#1,519
newuser2014 said:
Hi

I recently purchased a Burberry down jacket from VC. It was listed to be in "very good condition" and the seller also wrote that the jacket is in excellent condition and rarely worn.

It arrived and there are large stains on both the front and the back. I have opened a case on Paypal and VC have replied me that it is a used garment and therefore wear as such is expected.

Please help?! Can it really be true that the jacket was listed in Very Good Condition and has stains all over it and there is nothing to do about it?

I hope someone can help me out.

Best regards
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You have paid with PayPal, I am sure you will be fine and the case will be resolved in you favour. I had similar situation when purchased fake LV scarf and on the top of it was full of dirty stains. As soon as I have opened my case against them they have issued me a free return sticker and have refunded after they have received it back
 
#1,521
Hello!

Does anyone have any experience selling items on Vestiaire from Asia? I do know that they provide pre-paid shipping labels but that seems to only be valid for certain countries within the EU.

Can I just call DHL to pick the items up and include my shipping label?

Thanks,
 
#1,522
I just bought a Proenza Schouler clutch despite my not so stellar first experience with them. This time there were better pics. Hope the clutch turns out to be in the stated very good condition.

What always bugs me about them is the long waiting time until you receive an item...
 
#1,523
I have bought several items from VC, gotta watch them like a hawk though. don't rely on their in house authentication services as they make errors all the time so you gotta fight for your right to refunds. like someone said earlier, use PayPal as the end all and be all payment even when transaction is funded with credit card as VC won't contest PP when push comes to shove. they will try to stick you with an item to see if they can get away with it. I received a fake Celine luggage and another designer tote missing serial tag and both times I successfully asserted my claims.
 
#1,524
I was wondering if anyone has had a slow refund from VC before? I was told it would arrive within 48-72 hours, it has now been four days and the customer service seems to be closed today... Is this common or should I be worried?
 
#1,525
Oh my God, I just purchased my first Birkin with them. It's already in qualitity control, so the first half is done. But the stories here don't paint a pretty picture. I do hope the bag will look like on the pictures suggested. The seller behaved strangely that's for sure. She immediately sent the bag, but never answered to any comments I made.
 
#1,526
getbetterwithH said:
Oh my God, I just purchased my first Birkin with them. It's already in qualitity control, so the first half is done. But the stories here don't paint a pretty picture. I do hope the bag will look like on the pictures suggested. The seller behaved strangely that's for sure. She immediately sent the bag, but never answered to any comments I made.
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Just get it professionally authenticated once it comes to you. VC has made errors in the past.
 
#1,527
Hi there all, I've just read through some of the horror stories and I am skeptical now. I thought VC was a known online brand for good quality checks and high standards. I wanted to buy this LV shawl but I am on the fence now. I tried to get it authenticated in the LV thread however they don't authenticate scarves/shawls anymore. The pictures posted by the seller looks legit (but you never know) and she says it's brand new and it was a gift, however no tags or box. If it comes and I get it authenticated elsewhere (suggestions?) and it does come back as a fake, Paypal would hopefully be able to dispute it and get me a refund. So the question is, should I take the plunge?
 
#1,528
I don't want to advice you. I can just say that my Birkin since arrived, and everything is fine. The photos actually didn't do her justice, and I got it authenticated. I'm very happy, but dropping so much money on VC certainly isn't the nicest way to spend that kind of money...
 
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#1,529
getbetterwithH said:
I don't want to advice you. I can just say that my Birkin since arrived, and everything is fine. The photos actually didn't do her justice, and I got it authenticated. I'm very happy, but dropping so much money on VC certainly isn't the nicest way to spend that kind of money...
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Thats reassuring! I mean you took the plunge for a Birkin...I guess I should be fine with that haha! When it comes I will get it authenticated via online hopefully! I totally agree, I guess we just have to be wary and look out for the fakes. Congrats on the Birkin btw! :biggrin:
 
#1,530
Can anyone elaborate on why some items for sale it says, "Unfortunately, due to shipping restrictions this item cannot be shipped to your country". These aren't necessarily fur/exotics/etc. (things typically associated with shipping restrictions). I even changed my country of residence preferences and it still said the same thing for all of the countries I tried. :confused1:
 
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