Vestiaire Collective experiences?

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#1,531
kml2887 said:
Can anyone elaborate on why some items for sale it says, "Unfortunately, due to shipping restrictions this item cannot be shipped to your country". These aren't necessarily fur/exotics/etc. (things typically associated with shipping restrictions). I even changed my country of residence preferences and it still said the same thing for all of the countries I tried. :confused1:
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In my experience they use keywords to identify restricted items. So for example, a bag that is silver colored or gold colored will show the quote that you mentioned due to being "silver"
or "gold". If it is something of this nature you can contact VC customer service and they will remove the restriction so that you can buy it. However, they do place a restriction on actual silver, gold and other metals. Of course, we all know that customs is fine with shipping gold jewelry from the EU to the US for example, as I have done on more than one occasion when ordering fine jewelry, but VC always tells me that this is forbidden by customs and "The item will most likely be confiscated and destroyed." So the short answer is that if it is metal or jewelry then VC will probably not let you order it from another country, but if it is a gold or silver colored item then you can.
 
#1,532
nicole0612 said:
In my experience they use keywords to identify restricted items. So for example, a bag that is silver colored or gold colored will show the quote that you mentioned due to being "silver"
or "gold". If it is something of this nature you can contact VC customer service and they will remove the restriction so that you can buy it. However, they do place a restriction on actual silver, gold and other metals. Of course, we all know that customs is fine with shipping gold jewelry from the EU to the US for example, as I have done on more than one occasion when ordering fine jewelry, but VC always tells me that this is forbidden by customs and "The item will most likely be confiscated and destroyed." So the short answer is that if it is metal or jewelry then VC will probably not let you order it from another country, but if it is a gold or silver colored item then you can.
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Thank you so much, this explains everything. One specific item i was looking at was indeed gold colored, I did not even consider the fact that they could interpret it as actual gold metal. :smile:
 
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#1,536
nicole0612 said:
I would "like" this, but I actually "hate" this ;)
They are completely crazy about this.
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They are not crazy, they are seriously technically challenged, and obviously badly managed. There is always something that is not working with their app, it is driving me crazy. I love Vestiaire as an idea, but the reality sucks.
 
#1,537
I have purchased a couple of belts. Both came as described. I think a lot has to do with the sellers and checking their histories and contacting them to see response prior to purchasing. I am not sure I would buy a bag .....
 
#1,538
Sold a bag on VC. Needless to say, their normal practive is to pay twice a month, so you have to wait a lot to get paid even if everything goes ok. Oooook.

I sold several items before and the payment was always on my PP on 15th or 30th of the month, same day they are paying to everyone. At some point I became a professional reseller, thus, I changed my personal PP to my business PP (btw, I could not do that in personal account because it kept showing a wheel instead of my bank details and I had to ask techsupport to do this)

When I did not receive anything (and the sum was quite large), I wrote to their tech support. They said the transfer can take up to 3 days. Ok, I waited. After 3 days nothing changed. Whne I contacted them next time, they said the transaction was rejected. I was afraid that their support made a mistake in my PP while they were changing it. So I had to call PP. Guess what wash the problem! Itt is impossible to transfer funds between business accounts! Basically, professional resellers are not allowed on VC.

Well, VC never told me I cannot use my business account so I messaged them the details, ask them to change my PP to my personal account again (cause I still could not see my payment details). They did it and said that I have to wait two more weeks to get paid.

The payment should've been transfered to my account on 11/30/2016. But it wasn't. Messaged their tech support again. They replied after 24 hours that they are waiting an expert advice from one of their teams (?) that reply in 2-3 business days (wtf????).

We are not living in 1980 when 2-3 days were required to solve a customer's problem! VC is awful!
 
#1,539
I'm really afraid after reading all your comments :biggrin:
I want to buy a pair of Stuart Weitzman on VC, the seller is a professional, but I would like to know once you have purchased your product, how long it takes approximately to received it?
I need the shoes before 23-24 december..
 
#1,540
I'm trying to sell my Chanel jumbo bag from this year. Practically new for €4000 and VC told me to put €2500 for sale. It has been like this for a few months now how they put superlow price like this! Anyone has the same experience?
 
#1,541
Hello guys! I just signed up this forum to share my experience with VC.
I purchased an item sold by VC itself at 12am yesterday, and found this forum yesterday afternoon. You can imagine how desperate I was after reading all this as I paid with credit card and the bag seemed suspicious to me after I made payment. I thought I would lose €1900, at least need to waste much time and energy to get refunded.
Anyway, I read the t&c carefully and found that items sold by professional seller can be returned within 14 days of receipt. I checked the freight, finding that it will cost about €100 to send it back as I live in Singapore, not to mention the potential customs and taxes. I wrote many emails asking them to cancel the order and don't send the bag to me, but was rejected. I left a message on Facebook as well, and just received a message from them that they will make an "exception" to cancel the order and refund me.
I am very happy now and very grateful to everyone here. Without your experience, I won't be so insistent to cancel the order and won't succeed. Though the items showing ready for shipment are probably returned to VC for some reason, but this time I feel lucky to buy such an item. Once get refunded, I will buy bags in the boutiques as I always do. It costs more, but I just found myself cannot bear the stress of doubt the authenticity.
Thank you all again and hope all your dispute can be solved in your favor smoothly!
 
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#1,542
This site is almost impossible to list items for sale on. I have spent days attempting to get through the process just to list 3 items.
One item was pending for 2 days, so I "listed" it a second time and it was accepted and posted for sale hours later.
The second item was accepted for sale immediately but different photos were requested for 2 of the 6 photos. I took all of the photos at the same time and with the same camera, so I'm not sure why some photos were accepted and some were not. I uploaded different photos and then 1 more photo was accepted and 1 photo was still not accepted. I just loaded a different photo to replace the remaining rejected one and now suddenly my item was declined for sale (the photo was almost the exact same photo as the previous one that had lead them to accept the item in the first place! A view of the "whole item" taken from above.).
The third item I tried to list was first declined for sale. I "listed" it for sale again today and it was accepted immediately. Hmmmm.
I don't understand the pickiness about the photos because the photos on their site are awful and mine are not professional, but certainly above average. They also don't tell you what they want.
Everything is just "accepted" or "declined", photos, accepting items to list, your list price etc. Therefore it is hard to modify your listing to give them what they want since they don't explain what the problem is; Are the photos declined because they are not of the correct item details or are they just not crisp enough or at the wrong angle? Is the item declined because they have too many of that item to sell, because you chose the wrong "condition" category or because they don't like your price?
Is there some simplified strategy for the listing process that I am missing? Or should I just keep trying, since they seem to be accepted eventually when using the same photos and descriptions. I already downgraded all of my items to "fair" condition if it has any use at all and to the lowest prices on the site in case it is the condition or the price that they had a problem with.
 
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#1,543
New member here greeting you all! :wave:

I've been reading this thread for some 50 pages with great interest, because I was planning on purchasing from Vestiaire Collective.
I've come to the conclusion that in France things get done differently than I would expect them to. For example I seem to have angered a seller by asking for additional photos and additional questions. I had to ask those questions a couple of times, because the seller didn't understand my question and therefore I didn't get my answers.
Also, to test their customer service, I sent Vestiaire Collective a message and I did get a reply, but it was in not so good English so I've got the impression that there are and will be lots of misunderstandings.
I think I won't order from Vestiaire, because I can't find a mutual language that would allow me and the seller/company to understand even 90% of what we are trying to say to each other.
To sum up, since I can't really trust the company and I can't find a mutual language with the company/seller, ordering from Vestiaire just seems like a too hazardous thing to do.
Of course, it would make things easier to do the business with an english-speaking seller, but I got tired of all the hassle.

Well, I don't know this helps anybody, but I just wanted to share my experience with somebody, because this whole thing has given me some pins and needles:panic:
 
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#1,544
I am a seller on VC. I am now trying out REBELLE. Does anybody know if Rebelle is more strict than VC? I was a little bit too fast in listing my items, I did not read their description of the status of the item. I now sold 4 items that I listed 'as good as new', thinking that 'as good as new' is meaning that an item is not new but that there are completely no signs of wear. No I saw that they mean that the item is new but that it can be without tags. Afraid that they are now declining all my items.

Thanks!
 
#1,545
Hi! I sold the boots at VC, sent them to their office, and now I got this e-mail

Thank you for requesting to re-list your item Leather boots - CHRISTIAN LOUBOUTIN.
It is now available online in our Ready To Ship section.

Why did they relist it? Buyer refused their order or what? Did anyone have such situations? Can I ask them to ship it back to me? I didn't plan to stuck with this pair at their office without being able to sell it at other sites to make it faster.
 
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