The customer isn't obligated to buy. So people make ridiculous offers and don't follow through. But your item is still available to other buyers. It's a frustrating and stupid system.
Vestiaire Collective experiences?
- Thread starter Kopisusu
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The customer isn't obligated to buy. So people make ridiculous offers and don't follow through. But your item is still available to other buyers. It's a frustrating and stupid system.
Wow! I was so thrilled to see my bag finally being interesting to someone.
This is indeed frustrating
Hey I feel for all those that have had trouble with this website, because I have just had a problem. I bought some shoes on this site which says they are US 9.5 since I am from the UK I was not sure what that is to the UK equivalent. So I check their size guide which it says US9.5 =UK 7.5 so I buy them thinking they are that size. They arrive and they turn out to be a 6.5Uk even though I followed their guide I asked for a refund because they gave me wrong information. I contact them and the response is not good their representative is very rude about this and did not offer a refund but instead wanted me to relist them with some handling fee. I do not want to relist because who knows when someone will buy and I would lose money. I feel like I have been cheated.
Any advice on what I should do would be grateful? I am thinking about a chargeback from the bank do you think it would work? Thank you
Any advice on what I should do would be grateful? I am thinking about a chargeback from the bank do you think it would work? Thank you
It will be very easy to resolve if you have paid with PayPal. Just go to the paypal and open a dispute as item is not as described, the following day you receive an email from VC to say, please return it back for a full refund. They won't argue with Paypal. They will issue you a return sticker. So, post it with the courier back and you'll be refunded. If they are slow, then call to paypal, provide them with proof of delivery and they refund you there and then. This is how it is going to be if you paid with Paypal. YOu won't even need to escalate it to a claim. Best of luck
Did somebody ever had this problem with VC?
I bought a pair of Chanel slippers for 200 Euro, Vanessa Bruno boots and a top that had a good price of 38 Euro. As you all know (in Europe) you only pay one time the shipment fee of 15,5 Euro if you order several items at once. The Vanessa Bruno boots were never shipped by the seller so I got them refunded. Now the Chanel slippers have a different size than the seller mentioned so that purchase is now also cancelled. From my whole order only the top is shipped so now I payed 15,5 Euro shipmpent fees for a top of €38!!! So I am now punished because two sellers were incorrect.
I opened a case with PayPall, but the reason I want to check if this happened to anybody else is that this whole thing is according to contract. Since if I would have only ordered the top I would have also paid those shipment fees. I am just pissed because NOBODY is out of their free wish paying €15,5 shipment fees to receive a top of €38!
Thank you for reading
Kind regards!
I bought a pair of Chanel slippers for 200 Euro, Vanessa Bruno boots and a top that had a good price of 38 Euro. As you all know (in Europe) you only pay one time the shipment fee of 15,5 Euro if you order several items at once. The Vanessa Bruno boots were never shipped by the seller so I got them refunded. Now the Chanel slippers have a different size than the seller mentioned so that purchase is now also cancelled. From my whole order only the top is shipped so now I payed 15,5 Euro shipmpent fees for a top of €38!!! So I am now punished because two sellers were incorrect.
I opened a case with PayPall, but the reason I want to check if this happened to anybody else is that this whole thing is according to contract. Since if I would have only ordered the top I would have also paid those shipment fees. I am just pissed because NOBODY is out of their free wish paying €15,5 shipment fees to receive a top of €38!
Thank you for reading
Kind regards!
There are many creeps on VC. Had this woman, well according to her name, asking me to post more pix of me wearing 4-5 dresses I'm listing even though they are pretty straight forward mini Cocktail dresses. Before I had the chance to post them, she added all my items to her wish list, and than she bid on all of them. The amount of notifications I was getting at 10pm [emoji15]. I was willing to negotiate on some items so it went back and and forth and when I accepted some of her offers, she went off radar. I basically wasted almost 45 mints of my life dealing with this nutcase. I should've known better [emoji19]
So this is something were PayPall can not help because the shipment fee of 15,5 Euro is standing in their contract. This is meaning that if you order a handbag of €1000 and something small for €19 and the handbag is not passing the quality check you are stuck with an item of €19 where you pay €15,5 shipment fees on.Did somebody ever had this problem with VC?
I bought a pair of Chanel slippers for 200 Euro, Vanessa Bruno boots and a top that had a good price of 38 Euro. As you all know (in Europe) you only pay one time the shipment fee of 15,5 Euro if you order several items at once. The Vanessa Bruno boots were never shipped by the seller so I got them refunded. Now the Chanel slippers have a different size than the seller mentioned so that purchase is now also cancelled. From my whole order only the top is shipped so now I payed 15,5 Euro shipmpent fees for a top of €38!!! So I am now punished because two sellers were incorrect.
I opened a case with PayPall, but the reason I want to check if this happened to anybody else is that this whole thing is according to contract. Since if I would have only ordered the top I would have also paid those shipment fees. I am just pissed because NOBODY is out of their free wish paying €15,5 shipment fees to receive a top of €38!
Thank you for reading
Kind regards!
Best thing to do is place a comment under the article that you bought if you were pleased. Positive comments are not deleted by VC
Would be cool if everybody would start to do that, before buying you could check the comments on the sold articles. Now it is not making sense because the bad ones get deleted. They even deleted one time a comment of me where I just said 'luckily I paid with PayPall'. As a seller I have nothing negative to say (hope it is staying like that). As a buyer I Always feel like playing russian roulette with my money You have the right to return your item within 14 days with every professional seller on VC. And that you probably need when you buy from VC directly
When somebody uses the concierge service of VC it is listed under the name of the seller and not under VC. So the items that are sold by VC itself are items that they deemed compliant but were shipped back by the buyer because it was non-compliant. VC then sells it at the same price the unsatisfied buyer bought the item. Those returned items are ownership of VC because VC immediatly tranfers the money to the seller when they find the item compliant, when then a buyer is complaining VC can't take the money back. I know this because I shipped so many items back (thanks PayPal) and then I see them returning on the website under VC. VC then describes the problem but mostly they describe it less bad then it is in real and if it was only a small issue they did not mentioned it at all. But you can take the risk since you can return. If an item is non-conform there is no charge for returning, I do not know how it is with a professional seller. Hope it helps Thanks a bunchYou have the right to return your item within 14 days with every professional seller on VC. And that you probably need when you buy from VC directly
Had a very good shoe shopping experience. Brand new Hermes sandals that retail for 2.100 bought for 300€. But receipt was lost by Vestiaire, and seller had taped the orange box so that it was completely destroyed on the outside. Luckily I have spare boxes.
Hiya!
I made a purchase for a Chloé Paraty a few months ago and when the bag arrived it was not as described and didn't adhere to their descriptors. I challenged them and they refused to do anything about it. I then took this up with my CC company who were not able to help either, even though I was able to prove my case.
Anyway, over the weekend I've taken advantage of their promotion and made another purchase (this time through PayPal). However, since sharing this purchase with friends I've been bombarded with more horror stories. In a state of panic, I researched their T&Cs and was able to ascertain that they will not cancel a purchase from a private seller, even though your payment is made to them and your contract is therefore with them.
Don't get me wrong, I want the item I've purchased, however the stress of being diddled again is actually making me feel physically sick. I could literally be panicking for nothing, but past experiences and further information are hampering any sort of excitement.
I would welcome any stories of successful purchases!
I made a purchase for a Chloé Paraty a few months ago and when the bag arrived it was not as described and didn't adhere to their descriptors. I challenged them and they refused to do anything about it. I then took this up with my CC company who were not able to help either, even though I was able to prove my case.
Anyway, over the weekend I've taken advantage of their promotion and made another purchase (this time through PayPal). However, since sharing this purchase with friends I've been bombarded with more horror stories. In a state of panic, I researched their T&Cs and was able to ascertain that they will not cancel a purchase from a private seller, even though your payment is made to them and your contract is therefore with them.
Don't get me wrong, I want the item I've purchased, however the stress of being diddled again is actually making me feel physically sick. I could literally be panicking for nothing, but past experiences and further information are hampering any sort of excitement.
I would welcome any stories of successful purchases!