I am wondering if this has ever happened to anyone else here. I am soooo livid, soooo disappointed, and as weird as it may sound, just downright sad over this. Over a jean jacket, yes, a jean jacket!
So here's the story. Last week my SA who I always work with at Saks was holding a Current Elliott jean jacket for me. I absolutely went crazy over this jacket. It looks perfect on me and was on sale for 40% off. She said though that she could hold it for me because she thought the price would go down on it even more this week. She's a very good SA and because I buy from her a lot she tries to get me the best deals on items which I very much appreciate. Anyway she told me that she is only allowed to hold items for 2 days so she has to keep switching the ticket and changing the dates. Please note that she never once mentioned the Saks policy for holding sale items.
Anyway I spoke to her yesterday and she said my jacket was still there waiting for me and if the price doesn't drop by the end of the week, come by and get it. I was actually thinking of just going yesterday to purchase because i also had a $100 gift card from spending money at Saks a couple months ago and i was concerned that someone would take it. It was just too cute for people not to take a 2nd glance! Did I listen to myself and go there? Nope!
This afternoon she called me to say that my jacket was TAKEN from her area in the back and that she had searched all over the store for it and could not find it at all! I was FUUUUUUMING
I asked how can it be gone if it had a hold sign on it?? I then decided to run over to Saks and speak to her in person because I didn't want to talk on the phone. I was literally holding back tears because I absolutely ADORED this jacket and because I was thinking I can save, I dunno, an extra $30-$50, it was now gone.
I get to Saks and speak with my SA as well as her co-worker. They told me, (never before when it mattered) that this has happened to them a lot. They hold a sale item for a good customer only to have it be taken by a locator for the store. I asked what a locator was. They said people who come in and search the store from corner to corner to find items that either people requested or ordered from another location. To be honest I am still confused over that. I said how can they just help themselves to an item on a hold rack with a sign that says it's being held for another customer?!!? Because it was a sale item and SA's aren't allowed to hold sale items. So what does that mean!? The customer doesn't know this policy so screw them, they are out of luck because their SA failed to tell them the store rules on holding merchandise?
I really don't know what to do. Unfortunately neither I nor my SA write down the item name or sku number and so she couldn't do a search for it on the computer. She said one of the managers who should know the details of the jacket can look tomorrow, but basically, I'm sh*t out of luck and lost the jacket because my SA failed to tell me policies :cry:
Oh and another thing, they don't think it was another SA in the store who took it but I wouldn't be so sure. My friend who I told this all to thinks it probably was some *****y SA who took it for their client.
I'm thinking of calling Saks corporate and complaining. They should give me a gift card in the amount of the jacket to correct the situation, am I wrong?!!?
Has this happened to others here? I'd love to know your thoughts. Thanks.
After all, the jacket is long gone, and you stated you're just going to find something else entirely different. 
Saving $30-50 is not worth possibly losing that item to someone else.
