This was sent from New Jersey to Montreal Canada. I’m sure it happened at some point with UPS, whoever opened the box knew exactly what they were going to find.
UPS delivered an EMPTY box!
- Thread starter lovecouture
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My Birkin from The RealReal was being delivered today and I went directly to their location and picked it up myself. I always do that when I order items from LV, Gucci, etc. Not that it stops anyone from opening/tampering with the box before I pick it up, but my worst fear is either it not being delivered or receiving the box after the driver has taken off and being stuck with something like that happening. I opened the box right in their "store" or whatever you'd like to call it just to make sure it was in there and it wasn't damaged.
Not everyone will have easy access to a physical location.
This happened to me as well when I purchased something from fashionphile, they said it was going to take 15 business days for them to investigate which was way too long for me so I just told them that I was going to deal it with my bank so I called amex and they charged back the purchase
Perhaps it happened at customs and they forgot to replace the item after? Just a theory. From Canada here and I notice during the shipping process it mentions something about customs while the item is enroute, after it lands in Canada. I received something that was opened by customs some years ago, I feel like they placed a label on my package after though. Saying it was opened by Canada customs.
I’m just hoping it’s not theft while in the care of UPS, I’ve been doing my lv shopping online since it seems easier to find “hard to find” items online than in store.
Hope everything works out for you! Keep us posted.
I was thinking of doing the same. But I’m curious to see the LV outcome first
No, it wasn’t customs. Customs will open the box the way it should be opened and then add special tape and a special label saying the package was inspected.
Obviously. I was just stating what I do personally.
Oh no!!! Was this ups? What was the lie that was told? How long before it was resolved? I’m happy you got your refund!
I hope you get your money back or a replacement purse. My package was shipped from my local boutique to my home because I was out-of-state when a rare bag that I wanted for my birthday was located. By the time I got home on a Sunday, the package was scheduled to be delivered on Monday. The UPS driver left my package on my front porch, which I saw while at work thanks to my Ring doorbell and I freaked out about someone stealing my box. Well, I got home a little after 3pm and noticed that the tamper tape had been cut and sealed over with clear packing tape. The box was very light and I felt something was very strange. All I had left when I opened the package was an empty box and some post card thing! Everything was gone! No dust bag, receipt, nothing!!! I immediately contacted the CA that sold me the bag and they got me in touch with the LV manager. I brought the box to him and it took over 2 weeks before I received my gift cards with the full amount. I think the LV manager knew the local UPS was covering it up but didn't have sufficient evidence. There is a lot more I can tell but it brings back horrible memories. I never talked about it until now because I couldn't. So sorry this happened to you.
Yes, it was local UPS. I wanted them criminally prosecuted but I was told that UPS handles these things internally. The LV manager was very upset too but they were able to recoup their loss from UPS.
Since everything LV sends requires signature, I'm sure it was easy for them to point out that UPS didn't follow the correct shipping procedures.