amarsh, the bags are wonderful and can be had for such amazing prices-- I think the most I have ever paid for a bag from the HH website so far is about $230, and if I'd been a little more experienced at the time, I would have waited for it to drop even more. The leather is amazing and the designs are exactly what I want. I think every piece is well thought out in terms of utility. They are a small, young, independent company so I am willing to cut them lots of slack.
I agree with you 100%. I wait up to 10 business days with those sample site for shipment too and based on the price and quality stuff I'm getting, I just can't say no and walk away! And when I contact CS they actually try to help you.