I think I may go back to the store regularly and try speak to my regular SA at Chadstone. Hope the transfer will work. Thank you for letting me know about the bag in Sydney. I'm going to be in Sydney for work on Tuesday. If I can sneak out during the day I may go to the store and discreetly hide the bag in my suitcase...
I've had some real hit and misses with calling customer service... They would tell me Australia is not getting any stock for a particular style... when I manage to get to the store my SA tells me they had stock but they were sold out just recently.