Trusted Hermes Reseller Discussion Thread

[jellyv]

If the color is wrong, send it back for a refund. Its future is not your concern, nor can you know why on earth that was proposed as the resolution. The only reasons I can come up with are: they knew it was fake, or it was expressed that way to intimidate you into keeping it for exactly the reason you say you might, brand sentimentality.

Why be a sucker at high, high cost? You wouldn't do that for any other sort of expensive goods.

PS I wouldn't say blackmailed, since they agreed to a refund. I'd say, being played.

 

[ThingumyPoppy]

If the color is wrong, send it back for a refund. Its future is not your concern, nor can you know why on earth that was proposed as the resolution. The only reasons I can come up with are: they knew it was fake, or it was expressed that way to intimidate you into keeping it for exactly the reason you say you might, brand sentimentality.

Why be a sucker at high, high cost? You wouldn't do that for any other sort of expensive goods.

PS I wouldn't say blackmailed, since they agreed to a refund. I'd say, being played.

Thank you for sharing your thoughts on this!

Being played set the deal for me, this is very cynical, and to me, unprofessional behavior, for this kind of business.

After all, I will not play along with this kind of behavior. IMO goodwill from the buyer should generate goodwill from the seller…

 

[iseebearbears]

Duplicate message

 

[iseebearbears]

I understand love for the brand and the craftsmanship, but first and foremost, you need to love your own wallet more. You paid expecting one thing, but received another. What they decide to do with the bag will no longer be your problem after you return it. Don't fall into their trap.

I would really like some advice, or discussion on this topic, as I feel like I am being blackmailed.

I bought an H handbag from Vestiaire Collective, authentication by their team included. Sellers description said Vert Comics, the bag I received was in Menthe, including a receipt from H saying “Menthe”.

I was upset but politely contacted the customer service and opened a case for a refund as I bought a brand new bag in VC and wanted what I paid for, not a bag in Menthe, even though it’s a nice color. The pictures in the website showed the bag in different lighting and it was really hard to tell the true color.

I had to wait several days for a response. Got an email that said that this was a tough case for them, but that they will get back to me asap.

After sleeping on the matter I offered to keep the bag, even though it was not what I ordered, if the seller could show some goodwill on the price. No answer to that.

When I finally received a proper response the “solution” was that I send the bag back to Vestiaire C, and they would refund my money AND DESTROY THE HANDBAG.

It’s a beautiful bag, brand new, nothing wrong with it except that the seller obviously confused the colors and didn’t read the receipt.

I’m starting to feel bad, and think this is frankly a crazy solution - normally you compromise on the price or just take the piece back for a refund.

Maybe I am being silly, but as a long time collector and passionate lover of H handcraft I don’t think it’s fair to destroy things, just because of a color confusion. It’s not sustainable either.

Should I keep it, bite in the sour apple, or send the bag to death?

 

[QuelleFromage]

I would really like some advice, or discussion on this topic, as I feel like I am being blackmailed.

I bought an H handbag from Vestiaire Collective, authentication by their team included. Sellers description said Vert Comics, the bag I received was in Menthe, including a receipt from H saying “Menthe”.

I was upset but politely contacted the customer service and opened a case for a refund as I bought a brand new bag in VC and wanted what I paid for, not a bag in Menthe, even though it’s a nice color. The pictures in the website showed the bag in different lighting and it was really hard to tell the true color.

I had to wait several days for a response. Got an email that said that this was a tough case for them, but that they will get back to me asap.

After sleeping on the matter I offered to keep the bag, even though it was not what I ordered, if the seller could show some goodwill on the price. No answer to that.

When I finally received a proper response the “solution” was that I send the bag back to Vestiaire C, and they would refund my money AND DESTROY THE HANDBAG.

It’s a beautiful bag, brand new, nothing wrong with it except that the seller obviously confused the colors and didn’t read the receipt.

I’m starting to feel bad, and think this is frankly a crazy solution - normally you compromise on the price or just take the piece back for a refund.

Maybe I am being silly, but as a long time collector and passionate lover of H handcraft I don’t think it’s fair to destroy things, just because of a color confusion. It’s not sustainable either.

Should I keep it, bite in the sour apple, or send the bag to death?

This just sounds like a highly uninformed response from a VC rep operating on autopilot. You reported the bag "not as described" due to color; they didn't bother to work with the seller on pricing but instead came back to you with their boilerplate response for fake bags. Platforms like this are not careful in how they handle things because they only work on volume.

I doubt they are actually destroying the bag (unless they have information that it is also inauthentic) - they are just communicating terribly which is typical VC. In any case it is a bag, not a person or a puppy, and you don't need to adopt it to save it You want Vert Comics, hold out for that!

 

[loh]

Ann's is having a 15% Valentine's day sale. Happy Valentine's Day!

You Love You Sale

www.annsfabulousfinds.com

 

[P4d1]

Thinking of purchasing a Kelly 32 from Lux.It.Fwd based in Sydney Australia. And of course, I will go through the normal authentication process - bababebi and other safeguard steps.


Has anyone had any experience in purchasing from them? If so, how was the experience, was it pleasant?

Thanks

 

[CrazyCool01]

Thinking of purchasing a Kelly 32 from Lux.It.Fwd based in Sydney Australia. And of course, I will go through the normal authentication process - bababebi and other safeguard steps.


Has anyone had any experience in purchasing from them? If so, how was the experience, was it pleasant?

Thanks

I have sold serveral times through them. They are amazing to deal with

They authenticate every single bag through third party and they have super good pricing

100% recommend. Am from Melbourne by the way

 

[CrazyCool01]

Things are still slowing down on such platforms as Facebook. Hardly any bags sell unless they are a steal. Mini Kelly’s in classic colors sit at 20-21k and lesser colors as low as 16k. B25s can regularly be found for under 15k in excellent condition and 19-20k in classic colors BNIB. Now is not a good time to be a reseller…

Is it just me or has anyone noticed resale prices have got higher for b/k in excellent to new condition past 1 month ?


I constantly check Singapore/hongkong sellers and am noticing a good price increase ?

 

[Snausages]

I would really like some advice, or discussion on this topic, as I feel like I am being blackmailed.

I bought an H handbag from Vestiaire Collective, authentication by their team included. Sellers description said Vert Comics, the bag I received was in Menthe, including a receipt from H saying “Menthe”.

I was upset but politely contacted the customer service and opened a case for a refund as I bought a brand new bag in VC and wanted what I paid for, not a bag in Menthe, even though it’s a nice color. The pictures in the website showed the bag in different lighting and it was really hard to tell the true color.

I had to wait several days for a response. Got an email that said that this was a tough case for them, but that they will get back to me asap.

After sleeping on the matter I offered to keep the bag, even though it was not what I ordered, if the seller could show some goodwill on the price. No answer to that.

When I finally received a proper response the “solution” was that I send the bag back to Vestiaire C, and they would refund my money AND DESTROY THE HANDBAG.

It’s a beautiful bag, brand new, nothing wrong with it except that the seller obviously confused the colors and didn’t read the receipt.

I’m starting to feel bad, and think this is frankly a crazy solution - normally you compromise on the price or just take the piece back for a refund.

Maybe I am being silly, but as a long time collector and passionate lover of H handcraft I don’t think it’s fair to destroy things, just because of a color confusion. It’s not sustainable either.

Should I keep it, bite in the sour apple, or send the bag to death?

Vestiaire doesn’t negotiate partial refunds since it’s consignment and the calculation of fee reversals is too much for them to manage. If you like the bag enough despite the color discrepancy, keep it. But if it will gnaw at you that the color wasn’t what you ordered then return it for a refund (knowing the return/refund process will be lengthy)

 

[P4d1]

I have sold serveral times through them. They are amazing to deal with

They authenticate every single bag through third party and they have super good pricing

100% recommend. Am from Melbourne by the way

Do you know which authenticator they use for Hermes or Chanel?

 

[ThingumyPoppy]

Vestiaire doesn’t negotiate partial refunds since it’s consignment and the calculation of fee reversals is too much for them to manage. If you like the bag enough despite the color discrepancy, keep it. But if it will gnaw at you that the color wasn’t what you ordered then return it for a refund (knowing the return/refund process will be lengthy)

Thanks for your input!

I’ve already sent it back and bought the bag I wanted elsewhere

As the VC haven’t replied properly to my emails during the week I consider them a non-serious company and I have reported the transaction as a fraud to my credit card company. I will fill in a police report during next week if my refund doesn’t show up.

Sadly I did see a few films on YouTube showing horror stories about exactly what happened to me; the buyer receive an item that is not what they bought, and VC do not refund but FORCE the buyer to RELIST the item on the buyer’s own VC account! Insane!

It’s neither appropriate or legal, at least not in my country, or within the GDPR (EU protection law for personal data).

The buyers didn’t receive their money until they threatened to take legal action.

I’m no longer up for goodwill or discount, but still think it’s pretty strange that they don’t want to solve problems within conciliation/agreement like Ebay or other concurrents, as that is the normal way to go to keep up the revenu…

The more I think about it; to force buyers to resell faulty items and to fool a new buyer, meaning double selling fees for the same faulty item - the more criminal and inappropriate it seems. Just my opinion.

 

[jellyv]

TThanks for your input!

I’ve already sent it back [for a refund, as they offered to YOU as resolution]

I have reported the transaction as a fraud to my credit card company. I will fill in a police report during next week if my refund doesn't show up [which has NOT HAPPENED]

Sadly I did see a few films on YouTube showing horror stories about exactly what happened to me; the buyer receive an item that is not what they bought, and VC do not refund but [THIS IS NOT what has happened to you]

It’s neither appropriate or legal [Nothing has happened to YOU of this sort]

The buyers didn’t receive their money until they threatened to take legal action.
They don’t want to solve problems within conciliation/agreement [Again, they offered a refund to YOU]

The more I think about it; to force buyers to resell faulty items [They did not do this to YOU]

^They offered to refund you. They haven't forced you to resell. That isn't fraud. Other peoples' stories are not what happened to YOU. You sound mainly chafed they didn't offer you a discount to keep the bag: that's about you wishing, not about fraudulent policy.

If you go forward with fraud reporting before you know you have not received the promised refund, you're acting in bad faith.

 

[CrazyCool01]

Do you know which authenticator they use for Hermes or Chanel?

Not sure sorry

 

[ThingumyPoppy]

^They offered to refund you. They haven't forced you to resell. That isn't fraud. Other peoples' stories are not what happened to YOU. You sound mainly chafed they didn't offer you a discount to keep the bag: that's about you wishing, not about fraudulent policy.

If you go forward with fraud reporting before you know you have received the promised refund, you're acting in bad faith.

No. They didn’t offer to refund; they offer to refund IF THEIR “investigation” comes to the conclusion that the item’s description doesn’t match the item, and practically if they feel like it/have the opinion that the item do match, they will, without consent, list the item on my account for sale - which is obviously not the correct/legal way to solve an issue. That’s what happend to other people as well.

Selling one item and knowingly shipping another is a fraud, at least where I live. As they don’t reply I still don’t know if the seller knowingly described the item incorrectly, or if there was an innocent mixup - but not replying to customers is a red flag to me.

Other companies I buy from always respond promptly and offer some goodwill when problems occur. That’s what I know, and it’s also a sign of being wiling to solve problems in a proper/nice way.

If they had answer right away with an accurate excuse/explanation and some goodwill (often a discount on the item) I would have had more trust, and would have shown some goodwill myself (it’s called meeting halfway).

That’s also what I tried to do in the beginning - it was obviously a waste