Rebag took 10 seconds to take my money, but afterwards, asked for proof of address (bank statement),and copies of both side of my NYS driver's license. I felt violated but thought that it was done for my protection, so I brushed it off. 10 days later, still no shipment confirmation. They are based in NYC (I live here) so I know shipping is supposed to be fast. After emailing them twice, I got no response. I tried calling and waiting (1.5hr +)through their automated system, just to be hung up on all three times. I finally received shipment information after leaving a bad review on Trustpilot (I rarely leave bad reviews). The bag came in a day, as it should, because like it said, we are in the same city. The bag quality was not great, not horrible. It was okay for the price, I guess. However, the whole process left a bad taste. I will not be buying from them again.