Hi all, I am new in this forum and also new to Hermes. Recently I have some issue with my bag and our local reseller.
I was having my holiday in Europe Dec 2021, pop in to hermes boutique, the SA offer me a black evelyne III 29, phw. I agreed and get it. When my departure at the airport, I pop in hermes store and saw another evelyne III 29 ghw. I prefer the gold, so I get that too.
When I came back to Singapore, I decided to sell away the phw bag. I chance upon a FB online reseller. I pm them asking how much can my bag fetch. They gave me an amount and ask me to bring my bag to them for real life quotation. So I fix an appointment with them next day. When I reach their office, I show her full set of my item and original receipt. Than she say its under consignment. Haizzz I really don't like consignment, but I'm thinking since I'm there I just leave with them to consign. She even told me consign better cos if u post in carousell, troublesome and many lowballer.
Bag with them on 25/1/2022. So, that few days I watch their live but never see my bag is up for bidding. So I'm thinking maybe it's gg to cny, they might put it up after cny holiday. 09/02/2022, I received a text from them via fb messenger. Shocking news. They wrote that my bag did not pass the authentication check from their trustworthy systems use in their trade of line. They will provide me the Evidence Report from Entrupy when my bag returns to me. My mouth open big enough and speechless. I text them is the report international cos I need to send over to Europe to clarify. She never reply me directly, she just reply see you.
Well, I rush over to their office. And guess what, the lady told me her new colleague copy n paste the template. And there's no Entrucy report at all. They return my bag, reason is due to my bag is new, they cannot authenticate. And I ask her, than why didn't the lady who take in my bag that day know about this? Than she say the lady who talk to me that day is an admin only.
I'm very upset about this. This is my 1st hermes purchase. And I feel I was being indirectly accuse my bag is a fake one.
Anyway, I texted them to give me the explanation written on text, they reply they busy. So till now no sound no picture from them.