Just to be clear, I posted this FYI in a thread about what to consider when buying at Christie’s auctions (and when buying at auctions in general) and it was moved here. It is not my intention to malign Christie’s at all, it was intended as a FYI/warning to those who are new to buying at auction like I was; the terms and conditions are totally different than when buying on a website or ebay. It is my fault for not reading the fine print in the terms and conditions and assuming that there was a guarantee that the condition would match the photos. The terms and conditions explicitly state that is not the case and that it is the buyer’s responsibility to personally inspect the item prior to purchase.
I think It's clear from your posts and we are agreeing, I didn't mean to blame you or shame you for not reading the small print, I was saying it's totally understandable in these times. Many buyers at these auctions don't even realise they will pay a 20-25-30% buyer's premium until they're asked to pay.