Hi all - sorry for the late response to this thread, Vlad and I were at SXSW (it's a big conference) and it was so much busier than anticipated!!
I read this entire thread and I have tons of thoughts, so I want to try to put them all down in this thread.
First off, I want you all to feel comfortable sharing your thoughts - both positive and negative when it comes to how the forum is run. So please continue to do so. We love praise (who doesn't!) but many times hearing what is not working for many ends up being even more helpful as we can really sit down and figure out the best way to try to rectify the problem.
There's been an ongoing problem for many of the Authenticate This threads/areas on the forums. I have seen the authenticators who are burned out and frankly turned off by how things have been run. I am really sorry this has happened, and if you are an authenticator who's given much of your time to the forum, I apologize that it has come to this.
There are so many facets to the forum and how we want to run it, want to continue helping it, and what we can and can not do. I want to share a little bit of that which will help explain some of the background of AT.
We have never deemed someone an official authenticator - there are plenty of authenticators who have been recommended and trusted by mods and members, but as owners, Vlad and I have never given a title to anyone. There are many reasons, but to simplify the answer - it's because we can not have an authenticator officially speak on behalf of the forum. These authenticators are amazing at what they do, and super savvy - their advice and opinions as they help members of the forum really have made this forum an amazing resource.
Vlad and I have really been thinking hard about how we can set up the AT better for the authenticators and members alike. The authenticators have done a great job setting up a format they would like used, and of course I wish everyone who came to the forum looking for help would follow that format. I understand how frustrating it is when members don't follow this format and I can only imagine as an authenticator it is beyond frustrating. The only thing I can say about this is from the other side, if you are a new member and found this forum as you believe it will help you with a bag, it's probably a bit overwhelming getting here and figuring out the right thread to be in and right format to follow. I like to think I'm tech savvy, but I just struggled to learn how to use snapchat!! (I feel like it's starting to show my age!) and I am guessing many newbies feel that way about this forum when they arrive.
Every authenticator is able to authenticate anything they would like at anytime. *HOWEVER* we DO NOT want to allow people to authenticate improperly - to authenticate, one should have a very very deep understanding of a brand. I don't authenticate and I don't at all feel confident to do so. If there are people coming in and giving opinions and you see it's wrong, PLEASE PLEASE PLEASE report it and PM me directly - I will handle it. I always handle something like this behind the scenes versus in the thread, that is why maybe you don't see something happening, but I promise if I am told there is an issue, I am on it along with the mod team.
On that same note, one of the issues that we run into as admin/mods is seeing members (authenticators included) calling out members in threads - we don't like to allow that anywhere on the forum and never have, so we try to clean that up in the AT threads as well. I think this causes a lot of contention because it may seem like I'm siding with someone other than the authenticators, but that isn't the case. I don't want anyone to mod other than the mods/admins, and I want people to feel comfortable letting me know there's an issue and I promise I will step in to help.
I am so passionate about this community and feel so lucky to have such a great group of members, moderators, and authenticators. I appreciate the authenticators more than they probably know because they offer a service to so many who need it so much, and I know the people who have received the help are so grateful. I realize I need to show it more and figure out a good way to keep authenticators feeling heard and supported as well as members.
Ok this response is so long it feels like a mini-novel. Vlad and I have a couple of ideas, one that we are trying to research to have built out, that would allow a much easier authentication process. Any suggestions, comments, complaints, are appreciated! Please feel free to PM me as well if you'd like!