Tory Burch Tory Burch quality

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#230
I agree with everything that's been said here....the tb bags that I have purchased all fell apart...I don't really care if a bag is premier or contemporary or whatever...when I buy something, I expect it to hold up for longer than a minute and a half...although I love tb designs, I just couldn't continue to buy items that fell apart...what's perplexing is why with all this feedback (and I'm sure given the popularity of the forum, tb has had to have heard about the qc issues) that nothing seems to be changing....
 
#231
songofthesea said:
I agree with everything that's been said here....the tb bags that I have purchased all fell apart...I don't really care if a bag is premier or contemporary or whatever...when I buy something, I expect it to hold up for longer than a minute and a half...although I love tb designs, I just couldn't continue to buy items that fell apart...what's perplexing is why with all this feedback (and I'm sure given the popularity of the forum, tb has had to have heard about the qc issues) that nothing seems to be changing....
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Because it's cheaper to produce low quality merchandise and people vote with their wallets. If we want the quality to improve we need to stop buying TB stuff. They get away with it because of the brands popularity.
 
#232
Totally agree. People have to stop buying the products to make any difference. I purchased 3 bags from TB and returned two. The other was worthless. I do not buy the products any more because of the quality.
 
#234
+1 for me too. I purchased an Amanda Classic and was disappointed in the hardware. To me, it had a plastic feel. I love her designs but the hardware feels cheap. I love her wallets though and have used them religiously. Looks like I'll be sticking to wallets and shoes.
 
#237
I have two pairs of TB flats - one a woven leather black ballet with a small square logo, the other a cognac colored ballet flat with a scalloped edge around the top .. both had the issue with the toe part of the sole separating after about 10 wearings, but I just took them to the shoe hospital and they are great now after about $25 US. To be honest, I had a heel fall off a Cole Hahn flat bought around the same time. I think it was the year of bad adhesive in the shoe factories. I don't like the big round logo on the Reva's. My favorite flats are Elaine Turner's, they are stylish, but transcend seasons/years, and are really great quality.
 
#238
really need all the advice I can get right now. i have to say im lost with this bag. bought in in black, the newer style with the better placement of strap hooks, and after 4 days of use handles became sticky and looks like it was "cracking"......so, exchanged it for another black and then bought a windstorm color as it was then on sale. Just got around to using the second black that was an exchange last week to this week for 5 work days total and SAME ISSUE. OMG. Im shocked. the SA I called sound shocked and like im the only customer this has happened to. seriously? cant be ironic. BUT they did say they would refund my card or exchange try and third time. Im conflicted and LOVE this bag in black the best. Just looks so sharp and chic and classy in black. BUT, ugh. I have a chance to get my money back. should I take it? maybe exchange for the luggage color in hopes it holds up? thoughts anyone? TIA for advice!
 
#239
@marcott2. I went through a similar situation with 2 bags I purchased from TB online. Both had serious quality flaws and they accepted a return. I had a 3rd Tory Burch I kept and sold to a friend. After carrying it a few times the leather made so much noise it was easy to identify her arriving by the leather noise. I am very serious saying that. Without her asking, I returned her money. I have never bought another one since that time. All of this happened about a year ago.
 
#240
Izzy48 said:
@marcott2. I went through a similar situation with 2 bags I purchased from TB online. Both had serious quality flaws and they accepted a return. I had a 3rd Tory Burch I kept and sold to a friend. After carrying it a few times the leather made so much noise it was easy to identify her arriving by the leather noise. I am very serious saying that. Without her asking, I returned her money. I have never bought another one since that time. All of this happened about a year ago.
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I think overall her shoe quality is better than her bag quality. I had a pair of black Quinn flats from 2007 that I wore and beat up for years and they were incredibly resilient. I had a Reva clutch I only used a couple times and the color started flaking off the leather. It felt as if the leather color was somehow put on to the leather instead of into it. Not sure that makes sense but is how I can describe it.
 
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