Tory Burch Tory Burch quality
- Thread starter MJDaisy
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
I tried her reva flats after reading rave reviews from many many people and they were horrible. The worst shoes I've ever tried and so I returned them after trying so hard wearing them on carpet around the house to make them work.
I was turned off her stuff for ages. Finally the other week I found the Caroline flats on sale and thought I'd give that style a try. They are incredibly comfortable. Nothing like other TB shoes I have tried before.
Never tried her bags though haven't ever seen one I even like the look of to order so can't comment on the quality and leather.
Oh noI was looking to get a 797 bag.
I posted earlier, I think, and my post was about handbags. The 2 bags I tried to get and the one i sold and returned the money to the person who purchased it were all 797 bags. I loved their looks and their organization but the quality wasn't there.
I have 6 pairs of shoes and one bag of TB. I have to say some of her shoes are well made,where some of them are just crap. I can't believe I paid 250 a pop for garbage and keep doing so. I love her styles, its the craft maid of them that are just not up to par. I have a pair of Bandolino that are far less in price yet made so well.
Oh I see.. I had misread your post the first time. I'm glad that the Caroline flats worked out for you. That's wonderful.
This happened to my black Tory Burch continental wallet in "saffiano" leather. The corners completely rubbed off and gold plated hardware tarnished and i barely use my wallet. Never again. Very disappointed.
I just returned a Robinson double zip in carnival because of quality issues. I didn't notice it in the store, but the saffiano finish had, I think the best word would be chipped, off of a small area on one of the lower corners of the bag. The black piping near it looked a tiny bit scuffed, so I think someone (who honestly wasn't me) dropped it. A scuff on the leather would have been enough for me to return it, tbh, like I'm sure it would be for most of you . But the fact the red/pink leather chipped off to reveal white leather (?? I hope!) underneath was definitely not okay with me.
I was able to exchange it for a Kate spade watch and a sizable chunk of money returned (I used a 40% off coupon to buy the purse, the larger version, for 385 with tax. It killed me to lose that deal.). But the salesgirls, and I dealt with 3 of them, acted like the damage wasn't that big a deal. They all told me that was normal wear and tear for the bag, that it wasn't a defect in the quality, and that someone (who was heavily implied to be me, annoyingly enough - if not for the 40% off and the champagne while you shop (which, yes, is awesome), I wouldn't set foot in this store. They're the only place in the city to find designer products, though, so they think they can afford to be borderline rude.) someone must have knocked it against something.
Even if I had done it, it should still be concerning that less than 2 weeks after I bought it, parts of the purse are flaking off.
As soon as I found the chip, I started actually researching the durability of the saffiano, as opposed to taking the salesgirl's word for it. On TB's blog, they recommend blotting the leather with alcohol if you get something stubborn on it, but they also warn not to rub because the color could come off. Morbid curiosity, but I squeezed open the key ring, put a little hand sanitizer on a q-tip and dabbed the leather on the inside, in a place that no one in their right mind would be looking at. I did not rub. The color started coming off almost immediately.
I use hand sanitizer at least a few times every day. Of course I would try to keep my hands dry and alcohol-free when touching the bag, but I'm sure there would be residue. I've read about the leather peeling off handles - maybe this was part of it?
It was probably for the best that they didn't have another carnival in stock. Between the saffiano issues and the poorly anchored cross body strap, it's not worth the money...
But if I find it anywhere for the price I paid or cheaper, I'll probably buy it anyway. Because it's gorgeous and I'm a glutton for punishment.
. But the fact the red/pink leather chipped off to reveal white leather (?? I hope!) underneath was definitely not okay with me. I was able to exchange it for a Kate spade watch and a sizable chunk of money returned (I used a 40% off coupon to buy the purse, the larger version, for 385 with tax. It killed me to lose that deal.). But the salesgirls, and I dealt with 3 of them, acted like the damage wasn't that big a deal. They all told me that was normal wear and tear for the bag, that it wasn't a defect in the quality, and that someone (who was heavily implied to be me, annoyingly enough - if not for the 40% off and the champagne while you shop (which, yes, is awesome), I wouldn't set foot in this store. They're the only place in the city to find designer products, though, so they think they can afford to be borderline rude.) someone must have knocked it against something.
Even if I had done it, it should still be concerning that less than 2 weeks after I bought it, parts of the purse are flaking off.
As soon as I found the chip, I started actually researching the durability of the saffiano, as opposed to taking the salesgirl's word for it. On TB's blog, they recommend blotting the leather with alcohol if you get something stubborn on it, but they also warn not to rub because the color could come off. Morbid curiosity, but I squeezed open the key ring, put a little hand sanitizer on a q-tip and dabbed the leather on the inside, in a place that no one in their right mind would be looking at. I did not rub. The color started coming off almost immediately.
I use hand sanitizer at least a few times every day. Of course I would try to keep my hands dry and alcohol-free when touching the bag, but I'm sure there would be residue. I've read about the leather peeling off handles - maybe this was part of it?
It was probably for the best that they didn't have another carnival in stock. Between the saffiano issues and the poorly anchored cross body strap, it's not worth the money...
But if I find it anywhere for the price I paid or cheaper, I'll probably buy it anyway. Because it's gorgeous and I'm a glutton for punishment.
I had a problem with one of their skirts that I ordered from the website. I wore it once to work and by the end of the day the skirt was a mess (see photos). To add insult to injury I emailed CS twice without any response, I finally resorted to an IM on Facebook, no response THEN I wrote a post on their FB page and got their attention. They offered me a refund but for LESS than what is paid for it. I emailed them on this issue and I am waiting (but not holding my breath) for a response. Hope I don't have to resort to FB shaming again!
That being said I have 8 Millers, 2 Revas, several other one off seasonal shoes, 2 pairs of boots, a Pauline wedge and I'm not sure how many other articles of TB clothing, that I love (esp. the Simone cardigan). I have a LOT of shoes (I am more partial to Stuart Weitzman) so I tend NOT to wear a pair on consecutive days so this cuts down on the wear and tear so I haven't had any quality issues with shoes.
That being said I have 8 Millers, 2 Revas, several other one off seasonal shoes, 2 pairs of boots, a Pauline wedge and I'm not sure how many other articles of TB clothing, that I love (esp. the Simone cardigan). I have a LOT of shoes (I am more partial to Stuart Weitzman) so I tend NOT to wear a pair on consecutive days so this cuts down on the wear and tear so I haven't had any quality issues with shoes.
Attachments
I have 10+ pairs of flats/sandals. I love that the shoes can be worn daily and still look new years later. I have a pair of wedges with one string coming undone that I plan on taking to the cobbler that I've had for a couple years now. A pair of revas had the sole come undone since I tripped more than a few times on the tongue of them. I had those fixed by the cobbler as well. So two pairs out of a dozen isn't bad. I am not rough on my shoes which may be why they last. Work has carpet throughout. My husband goes through sneakers every 6 months!
Toryburch CS the worst ever!!
Website bag size misrepresented, so called to send back. I was told to send back at my own cost from canada. Or i can return to the store in canada but i get paid back for the same value in can$ which means i am losing 10%. The worst thing ever is it was charged 3 times for same transaction without any error message to me. My credit card was blocked for this reason but no apologize no compensation nothing!!
Website bag size misrepresented, so called to send back. I was told to send back at my own cost from canada. Or i can return to the store in canada but i get paid back for the same value in can$ which means i am losing 10%. The worst thing ever is it was charged 3 times for same transaction without any error message to me. My credit card was blocked for this reason but no apologize no compensation nothing!!
I had bad experience with them too. Sent email for queries they only replied 4 days later. And their reply is not satisfactory at all. Irritating! Luckily they charges the correct amount to my credit card.
By the way, may I know if your bag shipped together with invoice indicating the bag price? Or just packing slip without price stated at all? TIA!