ThredUp Selling - Luxe
- Thread starter AnnaFreud
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Yup! And read it all the way through - there’s a 20% off code at the end [emoji6]
Aside from that, it does address some items that have been very frustrating to me but doesn’t address cart holds and Luxe issues. Maybe we’ll see another separate Luxe email come through...?
James here, thredUP's CEO and Chief Knitwit. I wanted to write to you on behalf of the entire thredUP team to apologize for some of the inconsistencies you may have experienced with us over the last couple of months, and commit to you that we can and WILL do better. Bear with me, it's a little long (!), but I feel we owe you an explanation about some of the challenges we've been tackling behind the scenes...
- Shipping times: In November, we made a shift to a different shipping partner and that transition has been rocky. Delivery times have been longer than we expected, tracking estimates inaccurate, and generally just an underwhelming experience for you to say the least. We have a number of solutions in the works here and you should be seeing improvements across your thredUP experience already.
- Multiple Shipments: Starting last fall, we gave many of you a better selection by showing you items available in all of our distribution centers across the country, not just the items closest to you. In some cases, this has led to your receiving multiple shipments over a longer period of time with very little information on your order status. Many of you have told us that you like seeing more items on the site, but we also know that you want your items fast. So, when we do ship from multiple points across the US, we will be clearer upfront about expected shipping times.
- Pricing: You may have noticed that very recently our prices have changed (on average they're about 20% lower). As we rolled this change out across millions of items, the switch led to a number of inconsistencies and site errors. Sometimes the prices were just wrong, other times our database could not access the item prices and so the site would get slow. We have now fixed this issue and your browsing experience should be much more stable. And, you should see consistently lower prices across a wide range of items.
We're in this for the long-term and won't waiver from our mission to inspire you to think secondhand first. Thank you for your business and we hope to serve you again soon and for many, many years to come. If you've made it this far...thank you! (By now, my kids would have already started eye-rolling me! So really, thank you.) As a token of our apologies, please accept 20% off on an order of your choice by April 1, 2018 —apply 2KXMVXG at checkout.
We wish you a great 2018 and if there's anything I can do to make your thredUP experience better, please drop me a line at [email protected] and I promise to respond quickly.
Thank you,
James Reinhart
CEO
thredUP
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114 Sansome Street 5th Floor
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Here you go:
Hi there,
James here, thredUP's CEO and Chief Knitwit. I wanted to write to you on behalf of the entire thredUP team to apologize for some of the inconsistencies you may have experienced with us over the last couple of months, and commit to you that we can and WILL do better. Bear with me, it's a little long (!), but I feel we owe you an explanation about some of the challenges we've been tackling behind the scenes...
Shipping times: In November, we made a shift to a different shipping partner and that transition has been rocky. Delivery times have been longer than we expected, tracking estimates inaccurate, and generally just an underwhelming experience for you to say the least. We have a number of solutions in the works here and you should be seeing improvements across your thredUP experience already.
Multiple Shipments: Starting last fall, we gave many of you a better selection by showing you items available in all of our distribution centers across the country, not just the items closest to you. In some cases, this has led to your receiving multiple shipments over a longer period of time with very little information on your order status. Many of you have told us that you like seeing more items on the site, but we also know that you want your items fast. So, when we do ship from multiple points across the US, we will be clearer upfront about expected shipping times.
Pricing: You may have noticed that very recently our prices have changed (on average they're about 20% lower). As we rolled this change out across millions of items, the switch led to a number of inconsistencies and site errors. Sometimes the prices were just wrong, other times our database could not access the item prices and so the site would get slow. We have now fixed this issue and your browsing experience should be much more stable. And, you should see consistently lower prices across a wide range of items.
As you might expect, the issues I just described led to a surge of customer service emails, which led to slower response times than you deserve. I'm really disappointed we let these errors compound and that they have negatively affected you. We are working relentlessly every day to get better and we appreciate your patience.
We're in this for the long-term and won't waiver from our mission to inspire you to think secondhand first. Thank you for your business and we hope to serve you again soon and for many, many years to come. If you've made it this far...thank you! (By now, my kids would have already started eye-rolling me! So really, thank you.) As a token of our apologies, please accept 20% off on an order of your choice by April 1, 2018 —apply (REMOVED) at checkout.
We wish you a great 2018 and if there's anything I can do to make your thredUP experience better, please drop me a line at [email protected] and I promise to respond quickly.
Thank you,
James Reinhart
CEO
Thanks to both who posted. Just curious if the 20% off code has a maximum discount $ amount? Maybe it will help get some of our LUXE items sold.
I got one pair sold yesterday, first time during a couple of weeks, maybe it's because of this code
not sure I'll be sending more items as sales don't match my expectations at all recently.
I shipped long-kept merchandise in first couple of bags and was ready to sell them for pretty low, so most of them went rather quickly. elated by success of the first ones, I shipped some of my best stuff in the next bags, and I'm not that desperate to get read of it for pocket change, so people almost don't buy it for the prices that suit me. I've already sold 1/3 of the items that were returned to me on eBay, Posh and Tradesy. not sure it worths it for newer items that are more valuable.
I didn’t see any fine print about a maximum. I like your optimism though! My first thought is that people will hold stuff in their carts longer to ‘save up’ to make the code worth it. It doesn’t expire until April.
Hey guys, I don't want to get anyone too excited here but I think it's possible they may have just lowered the cart hold from 24 hrs to 12 hours. This morning I checked my items and my MK Collection bag had just been listed. It was available and not in a cart. I just looked back and now it is in someone's cart but it says for another 10 hours and 20 minutes. If there were still the 24 hour policy it should say 22 hours and 20 minutes. If this is true, it's still not great but is a step in the right direction.
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This is the same bag I asked them to re-photograph and put the proper name for (Michael Kors Collection Miranda Tote) so people knew what they were getting. No response on that yet. Here's the TU listing:
https://www.thredup.com/product/women-leather-michael-kors-gray-leather-tote/33507304
(it's in a cart so you may have to click to see unavailable items).
Here's the same type of bag on TRR--much better presentation, no?
https://www.therealreal.com/products/women/handbags/michael-kors-large-miranda-tote-6
https://www.thredup.com/product/women-leather-michael-kors-gray-leather-tote/33507304
(it's in a cart so you may have to click to see unavailable items).
Here's the same type of bag on TRR--much better presentation, no?
https://www.therealreal.com/products/women/handbags/michael-kors-large-miranda-tote-6
Nevermind, the timing thing must have been a fluke as someone just re-reserved my constantly reserved dress for another 24 hours.
they said before that they were testing different time frames - 24, 12 and 6 hours as far as I remember.
LOL, right!
Where did they get the idea in the first place that the holds should be for hours? I don't know any other site that does that. It also reduces the urgency to buy.