Thoughts on Purseonfleek’s latest video about Hermes experience?

[maxroxxherhandbags]

I haven't read all your comments but I have watched the video (nothing good on TV here this evening!).
I think she come across as totally manic and little crazy.
I work in sales and if any of my clients emailed or messaged me to tell me things like the month they were planning on trying for a baby I'd be..whoa!..Too much information !
Also just seeing her reel off her messages and emails I started to feel overwhelmed and slightly bombarded just by hearing them.
I suspect she must have been in the store behaving in a similarly hysterical and manic way for the SA to decide she couldn't deal with her.
Its too too much.
Its a bag, theres a global pandemic, life is stressful enough without getting hysterical over not being offered the bag of your dreams.
She's a mother of 2 she needs to grow up and realise you cant always get what you want.

 

[showgratitude]

Okay, so Purseonfleek is done with Hermes. I get that she is upset and that she was able to vent out her emotions. Good. But it would be better if she can move on and stop ruminating about it. Also, I think that SAs are there to make a living---to make a sale. Unless you hang out with your SA outside of H, then you are not really friends. The SA is just being "friendly" in the hopes of making a sale so she can feed herself, pay for her mortgage, pay for her car, and pay for her utilities---to name a few. Also, there is no waiting list---as far as my experience is concerned. I have observed that items magically and mysteriously easily appear once you and your SA/SM have a good working relationship.

 

[jenayb]

But I also can't imagine defending a brand who did what they did in this instance, if what was presented is to be believed.

My question would be - what did the brand do in this instance? Not offer her what she wanted...?

 

[PrincessTingTing]

Well her titles says she’s done but she mentioned a few times in her video that ”not sure I’ll still be offered a bag at this point” like she’s still hoping. Time to move on girl...Hermes surely has.

Okay, so Purseonfleek is done with Hermes. I get that she is upset and that she was able to vent out her emotions. Good. But it would be better if she can move on and stop ruminating about it. Also, I think that SAs are there to make a living---to make a sale. Unless you hang out with your SA outside of H, then you are not really friends. The SA is just being "friendly" in the hopes of making a sale so she can feed herself, pay for her mortgage, pay for her car, and pay for her utilities---to name a few. Also, there is no waiting list---as far as my experience is concerned. I have observed that items magically and mysteriously appear once you and your SA/SM have a good working relationship.

 

[cravin]

I haven't read all your comments but I have watched the video (nothing good on TV here this evening!).
I think she come across as totally manic and little crazy.
I work in sales and if any of my clients emailed or messaged me to tell me things like the month they were planning on trying for a baby I'd be..whoa!..Too much information !
Also just seeing her reel off her messages and emails I started to feel overwhelmed and slightly bombarded just by hearing them.
I suspect she must have been in the store behaving in a similarly hysterical and manic way for the SA to decide she couldn't deal with her.
Its too too much.
Its a bag, theres a global pandemic, life is stressful enough without getting hysterical over not being offered the bag of your dreams.
She's a mother of 2 she needs to grow up and realise you cant always get what you want.

I got overwhelmed just seeing the emails. If one of my clients were this manic, I would have a serious drinking problem

 

[canto bight]

My question would be - what did the brand do in this instance? Not offer her what she wanted...?

Based on her story, if it is to be believed, had a HR representative belittle a customer on the phone.

To be clear, I think that her obsession and emails are bizarre, to say the least. But Hermès has no defense for their handling of the situation based on her version of events. However, I am sure we can both agree that the video likely didn't accurately portray both sides of things.

 

[Imzp22]

I think in the last couple vlogs she seemed quite desperate, even the depression she spoke of in this video was all a bit intense. I can’t even imagine what she was like with her SA in person based off her emails.
She did manage to get the mini rouli in barenia, the Oran’s and the bolide. I think they just didn’t sell her hard to get items like the quota bags and rodeos in one colour she requested due to the reselling.
She has a video up “how I sell my hermes bags” and if you look in the emails from the latest video she actually added the scarf cards to her wish list no doubt to sell on eBay. I think things like that coupled with the selling on eBay ruined her chances.
I think she needs to take a step back. Spending on stuff you don’t want and depression is not worth it for a bag.

 

[A1aGypsy]

So the conspiracist in me wonders if this was done intentionally. Hermes has gone down a path of, if not controlling the consumer, “training” them in how to be a Hermes client. So many clients walk on egg shells, buy pricey things they don’t want or don’t need and so on, all in furtherance of the big b/k carrot.

It would not surprise me in the least if Hermes saw an influencer who was no longer beneficial to the brand and was becoming problematic with her secondary market practices, saw her to be the online oversharer that she is and decided to take a run at her to publicly remind everyone that Hermes has the ability to decide who they sell to and what they sell.

I mean, Hermes loves to send letters. Here they had someone call her? From HR? About a health and wellness issue? The whole thing just seems intensely dramatic and maybe it was that way by design.

I might be in left field but its all influence which is just advertising. As they used to say “bad press is still press.”

I will say I feel sorry for her in that clearly this has become very important to her. I also feel sorry for the SA on the other side of the phone. It’s amazing how selling practices can create this kind of need.

 

[birkenstocksandcode]

I have been following Purseonfleek's entire Hermes journey through her videos.
I see a lot of criticisms on her behavior and emails, and although I agree some of them were a little pushy/tmi, I think it's important to note that in this scenario, she was the customer. Her actions definitely came off as strong, but I also understand why she was feeling undervalued as a customer because the experience she went through as a customer was pretty bad.
At the end of the day, I think Hermes only wants people fitting their "ideal clientele" purchasing their products, and I'm guessing PurseOnFleek just didn't fit, so no matter how much she spent, they just didn't want to release a bag to her.

I am surprised that PurseOnFleek has stuck with them so long though. I'm also a career professional who has to work hard for my money. If a brand has made it pretty clear to me that they didn't want my business, then I would've stopped purchasing from them ages ago. In my opinion, no handbag is worth that kind of stress/humiliation.

I think she almost treated shopping at Hermes like a hobby, and I think her obsession with bags and relationship with Hermes became very unhealthy. Maybe it's a good thing she is now taking a step back. She can now spend her fun money on things such as vacations/activities that will hopefully be better for her mental health.

 

[pursekitten]

Oh wow. I feel for her personal situation but those emails seem too plentiful, demanding, and detailed. Not an H customer or a Purseonfleek subscriber, but from an account management perspective: Demanding emails like this are not endearing and will not change any pre-existing rules or shouldn't be expected to create exceptions where none existed. The SA was very clear about bag offer parameters. Sorry to say, any of my past partners who frequently sent demanding emails like this were dreaded by everyone.

To me, sales associates from any fashion house are business contacts first and tone (both in-person and written) should always be pleasant and professional. Unfortunately, Purseonfleek comes across as tone-deaf, seemed to have issues with H's wishlist model, and projected on the sales associate. Maybe she doesn't see how her in-person personality ("pleasant, friendly, talkative") may not match the tone of her emails (demanding, obsessive, insistent).

One or two months past without a bag offer? It was time to go to another store or use a reseller.

No company is worth this kind of emotional turmoil.

 

[880]

agree with @Crapples, @KerriKatherine and others re declining packaging or giving it away to someone who likes it.

agree with @keekee, @maxroxxherhandbags, and others that life events do not make it an obligation to get bag offers. and with @jenaywins that you don’t always get what you want.

agree with @cravin that the SA relationship should unfold organically and naturally, and that Hermes corporate philosophy re bag distribution is what it is. No need to take frustration out on your SA. Or make comments about another client (I actually found the other client comment more inappropriate than the TMI on her personal life)

I dont generally watch you tube Or influencers, but I find all of this embarrassing to all parties especially in her airing it all publicly. Agree with @A1aGypsy observations re the influencer/brand synergy.

I can see both sides as to whether H corporate should have gotten involved or merely referred it back to an SM. . . In an ideal world, the SM should be able to handle it, (as per @canto bight ) but with the client making everything so public, IDK it seems like Hermes was trying to shield its employees and client facing management from fallout?

I also agree with the post above that this is just shopping for goodness sake, not cancer, world hunger, or covid. . .

there were times in my life when I’ve turned to some retail therapy, when perhaps something like cognitive behavioral therapy or, as another post mentioned, knitting, might have helped. Maybe that’s the case here. Certainly agree with @birkenstocksandcode that perhaps a vacation would be helpful as a way to reflect and step back

JMO

 

[ArmCandyLuvr]

I think in the last couple vlogs she seemed quite desperate, even the depression she spoke of in this video was all a bit intense. I can’t even imagine what she was like with her SA in person based off her emails.
She did manage to get the mini rouli in barenia, the Oran’s and the bolide. I think they just didn’t sell her hard to get items like the quota bags and rodeos in one colour she requested due to the reselling.
She has a video up “how I sell my hermes bags” and if you look in the emails from the latest video she actually added the scarf cards to her wish list no doubt to sell on eBay. I think things like that coupled with the selling on eBay ruined her chances.
I think she needs to take a step back. Spending on stuff you don’t want and depression is not worth it for a bag.

She must not have wanted the mini rouli that badly. It's for sale on her eBay store as well.

 

[Classy Collector]

I just finished a day of work/long virtual meeting, refreshed Purse Forum and saw this thread. Time to have a late afternoon/pre-dinner snack and read this

 

[Love Of My Life]

agree with @Crapples, @KerriKatherine and others re declining packaging or giving it away to someone who likes it.

agree with @keekee, @maxroxxherhandbags, and others that life events do not make it an obligation to get bag offers

agree with @cravin that the SA relationship should unfold organically and naturally, and that Hermes corporate philosophy re bag distribution is what it is. No need to take frustration out on your SA.

I dont watch you tube Or influencers, but I find all of this embarrassing to all parties especially in airing it all publicly. Agree with @A1aGypsy observations re the influencer/brand synergy.

I can see both sides as to whether H corporate should have gotten involved or merely referred it back to an SM. . . In an ideal world, the SM should be able to handle it, (as per @canto bight ) but with the client making everything so public, it seems Hermes was trying to shield its employees and client facing management from fallout. . .

I also agree with the post above that this is just shopping for goodness sake, not cancer, world hunger, or covid. . .

there were times in my life when I’ve turned to some retail therapy, when perhaps something like cognitive behavioral therapy or, as another post mentioned, knitting, might have helped. Maybe that’s the case here. Certainly agree with @birkenstocksandcode that perhaps a vacation would be helpful as a way to reflect and step back

JMO

I agree that this issue should not have been aired in this manner especially since H has not presented
their version of what has happened. But I don't think it is ever as easy decision to go in this direction,
I'm sure H thought this through carefully & cautiously.
Think her emotions are raging & her instinct is to strike back..
At the end of the day, we all can fall short & should be given the benefit of the doubt in many situations.
Hermes will go on, the want list will remain among many who want the B or K bag & this gal needs
to put it all in perspective & move on..
She is in a position to continue her "shopping however she chooses" many can't say or do the same
A word to the wise, SA's are there to service & help sharing personal & intimate details of one's
life can comeback & bite you in the most unexpected ways

 

[Winiebean]

Good lord... all the problems people are facing in the world right now.. she’s spoiled and expecting.. she sold the first pink birkin but then proceeds this year to list bubblegum, rose sakura, pink colors on her list of ideal dream color birkin? I can see how it could rub the store the wrong way.. she goes on and on in her emails about personal things. I went into this video open minded trying to sympathize with her but couldn’t finish the video, she just acts entitled. I sympathize with the SA. At least they email/text her back. She expects too much.