I purchased the large madison sabrina black pilot bag last august and the black leather near the zipper starting fading to blue (as well as the brass in places were turning black). I mailed it in to customer service with a copy of my receipt and after two weeks I received the bag bag stating sorry, but too bad (basically). Obviously I was outraged. After spending $650 on a purse (includes tax), owning it for little over a year, showing minimal signs of usage (come on ladies, we don't carry the same bag for a year) and Coach NOT standing behind their product. I called customer service and Alexis P. (some associate), asked me to mail it back in to her attention so that her supervisor could evaluate it personally. I haven't sent a purse into Coach in over a decade so I'm not sure of the protocol. But I do know, that one reason that made it easier for me spend the upsurd $600 was that I thought Coach was guaranteed for life. Any ideas?