When I went to try it on in store the display model had horrible cracks in the glazing where the flap attaches to the body of the bag. Same issue as pochette metis. All the bags in store has glazing issues. I got one as a gift bc it had already been ordered before I discovered this bag has the glazing issues. Mine showed hairline cracks after the first day of use.I am so sorry to hear the bad news on your Cassie. You should bring it to Coach. Someone posted that Coach has a one year warranty.