The (Pochette) Metis Club
- Thread starter TheAnni
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So this just happened to me...I am so frustrated! I posted over the weekend about the PA my husband bought me for Christmas with the very misaligned flap. I checked the website and they had it available to place in bag on Saturday evening, so I did and was able to complete the purchase. I was hoping that this one would be better than the one I already have and I would return the first one. I paid the extra money for overnight shipping as well, figuring there would already be built-in delays with the weekend and the holiday. So, Monday I receive a notification from my bank that the money had been transferred to LV for this purchase. So I wait for the email confirming the shipping details. I get nothing. Tuesday, nothing. Yesterday, nothing (which didn't surprise me, since it was a holiday). This morning I check my email and still nothing, so I go to the website to see what the current status of my order is as of today. It was gone! The order had been removed from my current orders and my purchase history! So I called client services and was told that my order had been cancelled! I was gobsmacked! I asked why, since the money had already been transferred out of my account several days ago, and I was put on hold. When the customer service associate came back online he told me that they didn't have any in stock. WTH? I had received an email that the order was in preparation, it was showing up at being in preparation since Saturday clear up until last night, and all of a sudden this morning "poof" it's gone. The guy told me to keep trying, it's a popular item, blah blah blah. By this time I was very upset. I asked him about a refund and he was confused about that. I explained once again that the money had already been moved from my bank account and he told me that LV doesn't charge until the item is shipped! I had used a debit card and had contacted the bank and LV had indeed already charged my account and been paid the money. The customer service rep then tells me he'll initiate a refund in that case, but that it may take 3-5 days to process. That seems like a long time to me, especially in light of the fact it took them less than 48 hours to take the money from my bank account (and over a weekend!) . I asked him to send an email confirming the refund and he seemed confused about that request. I repeated that I wanted an email from LV confirming the cancellation of the order and the refund of my money and he said I should get one of those "soon". Still waiting on that email. By the way...I never even received an email or any other communication that my order had been cancelled...I just happened to check my account on the website this morning and see that it was gone. I am so very disappointed in this. I have ordered loads of items online in the past and have NEVER had this kind of issue. This poorly aligned PA is also the first item I've ever purchased from LV with any sort of quality issues. I had not been on board with those who have always been complaining about LV's poor customer service and poor quality issues until this incident. The worst part is now I'm afraid I am going to be stuck with this PA with the horrible misalignment! The 30 day return window is rapidly closing on me, and I will most likely not have the chance to purchase another one before the deadline to return this one.
I’m so sorry. Really, Hope you can solve this situation. I saw the pics of the PM your DH gave you. It’s really misaligned. Is there any chance you can bring it back to a boutique? Anyone in possession of his own faculties would deem it defective. Good luck. Keep us posted.
I would love to take it back to a boutique, but I don't live anywhere near one, and I'm running out of time to return it. Do you think, even if I go past the return date if I can get it to a boutique they would at least exchange it or give me a store credit?
Louis Vuitton has expended return for item bought between end of November and December 14th I believe. Please call the customer service number. If your husband bought the bag in between this period the return policy is to around January 15th.
Thanks for trying to help. There is no way I will be anywhere near an LV store before the end of January, maybe not until even February. There are none available online, apparently...I've been on the phone with customer service three different times today trying to get my cancelled order and my refund straightened out. Each time the customer service reps I spoke with checked to see if there were any available in inventory online and there were none. Returning it for a refund is out of the question...my husband would be upset. I think I'm going to be stuck with this misaligned bag that I will not want to use.
I think your husband would want you to be happy, wearing this bag. This is going to wasted money on the bag you will never wear. Return and get something you will love. It is still going to be a gift from him.
Normally I would agree with you, but he doesn't see anything wrong with this one! He thinks I'm being too picky and I wasn't even going to tell him if I had managed to get another one. I was just going to let him think it was the same bag and return the defective one. I will wear the bag. I have lots of LV bags, plus a few other bags from different designers. I'll rotate it in there once in a while so he sees me use it. But it won't be a bag I reach for, I already know that. I really didn't even want one that much in the first place. I just feel bad that he spent so much money and tried to surprised me with a bag that wasn't one I really wanted and LV sold him such a lemon on top of it! Maybe if I'm lucky it will be one of those that gets the glazing peel off or cracked canvas and I can return it eventually as defective...hahaha.
Why don’t you write a detailed e-mail to Corporate explaining your situation end adding pictures? They might extend the return period’ considering the obvious poor craftsmanship of this bag. Or just send it back, have your money refunded and wait until you can go to a boutique and inspect personally a new PM.
I just realized that you don’t want your husband to know you're trying to change it. I would insist either with CS, asking to speak with a manager, and with e-mail to Corporate.
Morover, is there on TPF a member who lives in your country and knows a SA who can help you? Boutiques receive PMs weekly, at least where I live.
Morover, is there on TPF a member who lives in your country and knows a SA who can help you? Boutiques receive PMs weekly, at least where I live.
oh yeah, I had bought several high prices bags from LV directly and the alignment was so bad I felt embarrassed to wear them because people might think they are fakes!!!
Luckily I had sold all of those!! Thank God!
Yours is the worst aligned PM I ever seen.
Tourterelle empreinte Pochette Métis 
(empty), what a gorgeous color!
(empty), what a gorgeous color!Attachments
Nice! It's so confusing, on my local version of the website they call this color Dune (new as of yesterday).Tourterelle empreinte Pochette Métis
