So this just happened to me...I am so frustrated! I posted over the weekend about the PA my husband bought me for Christmas with the very misaligned flap. I checked the website and they had it available to place in bag on Saturday evening, so I did and was able to complete the purchase. I was hoping that this one would be better than the one I already have and I would return the first one. I paid the extra money for overnight shipping as well, figuring there would already be built-in delays with the weekend and the holiday. So, Monday I receive a notification from my bank that the money had been transferred to LV for this purchase. So I wait for the email confirming the shipping details. I get nothing. Tuesday, nothing. Yesterday, nothing (which didn't surprise me, since it was a holiday). This morning I check my email and still nothing, so I go to the website to see what the current status of my order is as of today. It was gone! The order had been removed from my current orders and my purchase history! So I called client services and was told that my order had been cancelled! I was gobsmacked! I asked why, since the money had already been transferred out of my account several days ago, and I was put on hold. When the customer service associate came back online he told me that they didn't have any in stock. WTH? I had received an email that the order was in preparation, it was showing up at being in preparation since Saturday clear up until last night, and all of a sudden this morning "poof" it's gone. The guy told me to keep trying, it's a popular item, blah blah blah. By this time I was very upset. I asked him about a refund and he was confused about that. I explained once again that the money had already been moved from my bank account and he told me that LV doesn't charge until the item is shipped! I had used a debit card and had contacted the bank and LV had indeed already charged my account and been paid the money. The customer service rep then tells me he'll initiate a refund in that case, but that it may take 3-5 days to process. That seems like a long time to me, especially in light of the fact it took them less than 48 hours to take the money from my bank account (and over a weekend!) . I asked him to send an email confirming the refund and he seemed confused about that request. I repeated that I wanted an email from LV confirming the cancellation of the order and the refund of my money and he said I should get one of those "soon". Still waiting on that email. By the way...I never even received an email or any other communication that my order had been cancelled...I just happened to check my account on the website this morning and see that it was gone. I am so very disappointed in this. I have ordered loads of items online in the past and have NEVER had this kind of issue. This poorly aligned PA is also the first item I've ever purchased from LV with any sort of quality issues. I had not been on board with those who have always been complaining about LV's poor customer service and poor quality issues until this incident. The worst part is now I'm afraid I am going to be stuck with this PA with the horrible misalignment! The 30 day return window is rapidly closing on me, and I will most likely not have the chance to purchase another one before the deadline to return this one.
(empty), what a gorgeous color!
