the PANDORA Thread

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#1,820
daisyw said:
Oh no :( so sorry for you. Did you pay through paypal? If so, you could start a "not as described" dispute. If not, get in contact with them, I've found customer service to at least reply to emails promptly.
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I did use paypal. I contacted Jewel First on facebook and via email about receiving a fake charm. I advised that I just want a simple refund. If I get all in a huff I'm sure they won't be helpful.
 
#1,821
andrhearhea said:
I did use paypal. I contacted Jewel First on facebook and via email about receiving a fake charm. I advised that I just want a simple refund. If I get all in a huff I'm sure they won't be helpful.
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Oh good. You'll get the money back for sure. If you have to dispute, and you say its not genuine, you may have to prove to paypal it's fake, which will be a headache.. On the other hand, if you say it is not as described, you will have to send it back to jewel first and cover the cost, which will be expensive if you're not in the UK.
 
#1,822
andrhearhea said:
I only received it on Tuesday. It's not authentic, I just brought it in to Pandora.
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Hi, I am going to call them tomorrow and tell them I may return their merchandise. When I read the return policy it states that items can be returned within 7 days after despatch. Not sure if that is 7 days after their mailing date or within 7 days of receipt. My first order took nearly 3 weeks to get here, plus it was mailed on January 6th.












Tomorrow I am taking them all into one of my retailers (the one with the least snotty attitude) and ask about authenticity. So if they are genuine no worries but if they are not , then their return policy means diddly squat if they are selling fakes.
 
#1,823
fuzzymummy said:
Hi, I am going to call them tomorrow and tell them I may return their merchandise. When I read the return policy it states that items can be returned within 7 days after despatch. Not sure if that is 7 days after their mailing date or within 7 days of receipt. My first order took nearly 3 weeks to get here, plus it was mailed on January 6th.












Tomorrow I am taking them all into one of my retailers (the one with the least snotty attitude) and ask about authenticity. So if they are genuine no worries but if they are not , then their return policy means diddly squat if they are selling fakes.
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The girl I spoke with today wasn't snotty at all. She even showed me an authentic charm and pointed out the difference (most of which I noticed myself, hence my suspicions).

I'm just hoping that the return goes smoothly. I'm a little stressed. If it doesn't work out I've lost $180 and learned a very valuable lesson, though.
 
#1,824
andrhearhea said:
The girl I spoke with today wasn't snotty at all. She even showed me an authentic charm and pointed out the difference (most of which I noticed myself, hence my suspicions).

I'm just hoping that the return goes smoothly. I'm a little stressed. If it doesn't work out I've lost $180 and learned a very valuable lesson, though.
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Pleas let us know if jewel first get back to you.
 
#1,825
fuzzymummy said:
Hi, I am going to call them tomorrow and tell them I may return their merchandise. When I read the return policy it states that items can be returned within 7 days after despatch. Not sure if that is 7 days after their mailing date or within 7 days of receipt. My first order took nearly 3 weeks to get here, plus it was mailed on January 6th.












Tomorrow I am taking them all into one of my retailers (the one with the least snotty attitude) and ask about authenticity. So if they are genuine no worries but if they are not , then their return policy means diddly squat if they are selling fakes.
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Yes, if it turns out yours are fake too then you will not be bound by their returns policy. I'm assuming you're not in the UK though, and I'm not sure about the legalities of posting counterfeit items, but I would guess its illegal, in which case you might have a hard time getting the refund unless you involve an official body. If you paid with PayPal it will be easier. Fingers crossed yours are good though.
 
#1,826
andrhearhea said:
So it's been confirmed, my anchor charm is a fake :( I'm so disappointed.
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Oh no :( I'm so sorry to hear that you received a charm that's not genuine. I've been catching up with this thread today been away for a weeks break and can't believe so much has happened here??? When you mention your anchor charm is light silver mine is on the dangly with the gold heart I got mine from sale at republic of jewels I've had a look at mine compared to yours and mine has the stamps clearly 925 ALE plus it also on the rim below has a stamp which I think says 585 and some other Mark next to it which I can barely read as it's so small need magnifying glass. I'm assuming the 585 is stamp for the gold part of the charm. Does yours have that?
 
#1,829
Missydora said:
Oh no :( I'm so sorry to hear that you received a charm that's not genuine. I've been catching up with this thread today been away for a weeks break and can't believe so much has happened here??? When you mention your anchor charm is light silver mine is on the dangly with the gold heart I got mine from sale at republic of jewels I've had a look at mine compared to yours and mine has the stamps clearly 925 ALE plus it also on the rim below has a stamp which I think says 585 and some other Mark next to it which I can barely read as it's so small need magnifying glass. I'm assuming the 585 is stamp for the gold part of the charm. Does yours have that?
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I don't think so. Even the 925 is SO faint and poorly engraved.
 
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