The Official Rebecca Minkoff & Team Discussion Thread

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#1,291
selketkrb said:
Is there some reason nobody EVER answers the RM Customer Service line? I have tried calling at least ten different times, during a variety of hours during your scheduled business hours window, yet nobody ever picks up the phone. Messages are left unreturned, website submitted emails are not responded to. I have two returns pending, one you received 23 days ago, the other you received 14 days ago. I would like to get answers on the return status. One of the bags I returned was the J-Taime Crossbody because 2 of the 6 interior wallet pockets were sewn completely shut. I tried to contact your customer service regarding this issue many times, as I wanted to have it replaced, but nobody ever responded or answered the phone to explain what was going on with it, if it was a defect, etc. So I just shipped it back for a refund. Not impressed.
Click to expand...

I'd go through the credit card company for a chargeback if you have proof the return was received by them
 
#1,294
entea said:
Hi RM team,
I was charged for an item that was missing in the parcel I got. In ur website today it says item is out of stock. How are we proceeding with this? I did not hear from ur CS team.
Click to expand...

I recommend asking this question on their Instagram. They haven’t responded to this forum for awhile.

Another option is to call this number (but do it next week, since they are closed on weekends). I found it on RM’s Facebook, it’s her corporate phone number. Hope you get your issue resolved soon.
 

Attachments

  • C2F3A125-3F67-46A6-A562-65691B07DF5A.jpeg
    C2F3A125-3F67-46A6-A562-65691B07DF5A.jpeg
    47.9 KB · Views: 513
  • Like
Reactions: entea
#1,295
anthrosphere said:
I recommend asking this question on their Instagram. They haven’t responded to this forum for awhile.

Another option is to call this number (but do it next week, since they are closed on weekends). I found it on RM’s Facebook, it’s her corporate phone number. Hope you get your issue resolved soon.
Click to expand...
Yeah shall try that number . Thank youuu . :flowers:
Much work on customer side to follow up on order fulfilment issues that shouldn't have happened and resolution that didn't happen :annoyed:
 
#1,296
selketkrb said:
Is there some reason nobody EVER answers the RM Customer Service line? I have tried calling at least ten different times, during a variety of hours during your scheduled business hours window, yet nobody ever picks up the phone. Messages are left unreturned, website submitted emails are not responded to. I have two returns pending, one you received 23 days ago, the other you received 14 days ago. I would like to get answers on the return status. One of the bags I returned was the J-Taime Crossbody because 2 of the 6 interior wallet pockets were sewn completely shut. I tried to contact your customer service regarding this issue many times, as I wanted to have it replaced, but nobody ever responded or answered the phone to explain what was going on with it, if it was a defect, etc. So I just shipped it back for a refund. Not impressed.
Click to expand...


SAME. It's extremely frustrating. I thought it was just somehow me, but then found a TON of horrible reviews about CS online. Sad, I really used to like RM.
 
#1,297
entea said:
Yeah shall try that number . Thank youuu . :flowers:
Much work on customer side to follow up on order fulfilment issues that shouldn't have happened and resolution that didn't happen :annoyed:
Click to expand...

Lo and behold i got my refund for the item i did not receive. I followed up by replying to the ticket created when emailing the CS.( In my ticket I had sent pictures); and made my posts here in this thread as above. Total resolution time was 1-2 weeks.
 
  • Like
Reactions: omgwtfxbbq
#1,298
entea said:
Lo and behold i got my refund for the item i did not receive. I followed up by replying to the ticket created when emailing the CS.( In my ticket I had sent pictures); and made my posts here in this thread as above. Total resolution time was 1-2 weeks.
Click to expand...
Sorry you had to go through that. You shouldn't need to constantly follow up with a company to get your money back for something they never shipped. Sad to see RM have this CS issue from day 1 and not address is 10 years later.
 
  • Like
Reactions: entea
#1,300
FB6F7D2B-E1E4-4A0E-8F52-901E746819D1.jpeg EA2FDF8E-7E84-4B40-83BF-A48C6A65345F.jpeg Congrats on the new baby. Recently I got very lucky when I went with a friend to an estate sale. There were like 20 designer bags and I bought them all for $20 bucks each ( Coach, Chanel, Rebecca Minkoff, Hermès Balenziaga, Burberry to name just a few) Felt like winning the lottery. Anyway, I would like to know more about the absolutely fabulous Rebecca Minkoff that I now am fortunate to own. Design style, retail price, etc...I uploaded some pics and any info would be greatly appreciated. Thanks...
Megs said:
Hi everyone! Really exciting and amazing news here for all of our Minkettes, Rebecca Minkoff and her team are back on tPF to chat with you all and answer your questions.

There will only be this one thread for RM and her team to chat with you in, so if you want to hear from them please use this thread for that purpose. We will have live chats with Rebecca herself once she is back at work full-time after the birth of her baby!!!

So with open arms and hearts and pretty bags, give Rebecca and her team a big tPF Minkette Welcome!!!!! :cool:
Click to expand...
ongrats
Megs said:
Hi everyone! Really exciting and amazing news here for all of our Minkettes, Rebecca Minkoff and her team are back on tPF to chat with you all and answer your questions.

There will only be this one thread for RM and her team to chat with you in, so if you want to hear from them please use this thread for that purpose. We will have live chats with Rebecca herself once she is back at work full-time after the birth of her baby!!!

So with open arms and hearts and pretty bags, give Rebecca and her team a big tPF Minkette Welcome!!!!! :cool:
Click to expand...
EA2FDF8E-7E84-4B40-83BF-A48C6A65345F.jpeg
 
  • Like
Reactions: finer_woman
#1,301
Riot4luv said:
View attachment 3981481 View attachment 3981482 Congrats on the new baby. Recently I got very lucky when I went with a friend to an estate sale. There were like 20 designer bags and I bought them all for $20 bucks each ( Coach, Chanel, Rebecca Minkoff, Hermès Balenziaga, Burberry to name just a few) Felt like winning the lottery. Anyway, I would like to know more about the absolutely fabulous Rebecca Minkoff that I now am fortunate to own. Design style, retail price, etc...I uploaded some pics and any info would be greatly appreciated. Thanks...

ongrats

View attachment 3981482
Click to expand...

That’s the Bombe MAM style
 
#1,302
Rebecca Minkoff OG said:
ATTN NYC: I wanted to let you know that I will be starting a focus group NYC soon! It will be a time designated to getting to know you all, getting your feedback and drinking some bubbly! And you’ll receive a store credit as well. before we launch, I wanted to get an idea of how many of you would sign up!? Also, what is a better time for you all; 6 or 6:30PM? Let me know if you’d be interested xx
Click to expand...

Hi I hope you do more focus groups in nyc in 2018 id love to attend one
 
#1,305
Megs said:
Hi everyone! Really exciting and amazing news here for all of our Minkettes, Rebecca Minkoff and her team are back on tPF to chat with you all and answer your questions.

There will only be this one thread for RM and her team to chat with you in, so if you want to hear from them please use this thread for that purpose. We will have live chats with Rebecca herself once she is back at work full-time after the birth of her baby!!!

So with open arms and hearts and pretty bags, give Rebecca and her team a big tPF Minkette Welcome!!!!! :cool:
Click to expand...



Yay!! Awesome! !!

Serious Question: which bag has a thicker not comfortable strap for crossbody wear?( i have triplets and must be comfy )
Darren vs Regan
 
  • Like
Reactions: KermitSF
You must log in or register to reply here.
Top