Hi RM Team,
While I do appreciate this statement I find it slightly disheartening that those of us who have been trying to reach out for weeks are being ignored. Our emails are unresponsive and out calls are being blatantly screened. So instead of getting a response to our individual Special Order questions, we get this generic blanket statement on this forum. Which everyone may or may not check. It is not the most effective way of communication and is coming off very unprofessional.
We have been patiently waiting for months on end. Been given false hope and empty promises. I do understand that things come up and not everything can be foreseen. But there are special orders that have been waiting the better part of a year because they have been waiting on a material that they have been told is unavailable. Then we walk into department stores or look at the website and Lo and behold - there is the exact material that is supposedly holding up our special order.
Some of these Special Orders are dying out because ladies are getting fed up with the poor communication and poor customer service that the Rebecca Minkoff brand is developing. I haven't been around as long as some, but from what I hear it wasn't always like this. RM used to be a brand you could count on. But that is not what I've seen in my short time here. It's not fair to the rest of the ladies who have stuck it out since the beginning for an order to fizzle out because of RM not holding up their end of the deal. So I do hope that RM will honor the orders they've committed to that at one time had the required number of people but have lost many members because they just got sick of waiting.
We want to have better communication lines open between us and RM. We want to know EXACTLY what we are waiting on and what the delay is. Not this generic statement. Where I work, this kind of treatment towards customers is considered unacceptable. I know we may not be your high end department store like
Nordstrom or Saks but we are still your customer. And many of us are (or were) the most dedicated fans of the brand. But recent events have caused many to look elsewhere.
And I also have to say personally, that I am beginning to lose my love for RM. And I'm beginning to think that once these orders that I've committed to are finished I am going to step away from the brand, like many others have, until the customer service improves immensely.
