The Official Rebecca Minkoff & Team Discussion Thread

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#437
pkkatalina said:
I want a smaller version of the Matinee!!!!! (Smaller being something like the Mini MAB size). (I don't know the dimensions of the regular Matinee).

Black/silver hardware.
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There is such a thing as the Mini Matinee and I think there are black/silver versions but you'd probably have to pick one up in eBay/Bonz at this point.
 
#438
#439
anthrosphere said:
It would be nice if these Sales (with the exception of Online Sample Sales) HAD a return policy. I'm so ANGRY that my Kiwi Mini MAC had CHEAP, paper thin leather and I was charged nearly the retail price for it!! I am NEVER buying any bag from RM's sales ever again!!! NO Online Sample Sales, no BF, and no Endless Summer Sales, either. I'm DONE with this Brand! Goodbye! I'll be sticking with Coach and Kate Spade instead. I'm so sick of this!!
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Ok so on 27 Nov you posted how you wanted a MAM and for RM to keep up the good work. This week you are posting how horrible RM is (see other threads), how lousy customer service is, poor quality bags etc. they offered to take the bag back even though it was final sale. You are entitled to have an opinion and to spend your money on any brand you want so don't buy RM again, but it is unfair of you to trash RM in the forum when they offered to make this right but didn't respond immediately to your demand they pay for return shipping.. I love the brand, it is great quality, and i will continue to buy as will many others.
 
#440
DiamondGirl1 said:
Ok so on 27 Nov you posted how you wanted a MAM and for RM to keep up the good work. This week you are posting how horrible RM is (see other threads), how lousy customer service is, poor quality bags etc. they offered to take the bag back even though it was final sale. You are entitled to have an opinion and to spend your money on any brand you want so don't buy RM again, but it is unfair of you to trash RM in the forum when they offered to make this right but didn't respond immediately to your demand they pay for return shipping.. I love the brand, it is great quality, and i will continue to buy as will many others.
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Normally I wouldn't speak up on a matter like this, but I have to say that I agree. While I can understand being annoyed and feeling that the quality and CS experience didn't meet expectations (I think we've all been there at one point or another with one brand or another), I don't think it's really fair to take that one experience and then completely trash the brand in more than one thread.

I have heard about and had quality concerns with RM bags in the past, but my experiences overall have been exceedingly more positive than negative. Every brand is entitled to a couple of duds when mass production is taken into account - we tend to always hear more about the negative than the positive and then that can get blown out to make it seem like the whole brand stinks or every bag has a QC problem.

So, while I appreciate the opinion and the right to leave the brand behind, I just ask that the experience be presented with the appropriate perspective rather than denigrating all RM bags and all RM CS experiences.
 
#441
DiamondGirl1 said:
Ok so on 27 Nov you posted how you wanted a MAM and for RM to keep up the good work. This week you are posting how horrible RM is (see other threads), how lousy customer service is, poor quality bags etc. they offered to take the bag back even though it was final sale. You are entitled to have an opinion and to spend your money on any brand you want so don't buy RM again, but it is unfair of you to trash RM in the forum when they offered to make this right but didn't respond immediately to your demand they pay for return shipping.. I love the brand, it is great quality, and i will continue to buy as will many others.
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+1

It's the holiday season which is the busiest time of the year. Realistically, you cannot expect an instant reply. Even during off-peak season, replies from companies are usually in 2 business days. I think RM stands behind the brand and I will continue to purchase from her.
 
#442
nygrl said:
+1

It's the holiday season which is the busiest time of the year. Realistically, you cannot expect an instant reply. Even during off-peak season, replies from companies are usually in 2 business days. I think RM stands behind the brand and I will continue to purchase from her.
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Agreed! I'm sure with the Online Sale and recent SS in LA plus the Made in NY bags on top of the holidays things are super busy.

I've had more good experiences than bad and I will continue to buy her brand. One hiccup, I'm not ready to sell all my bags and give up all together. I think to say they'll accept a return on a bag that said specifically "no returns" is pretty nice of them. If you're weary, buy from somewhere with a better return policy or not from the sale itself.
 
#443
DiamondGirl1 said:
Ok so on 27 Nov you posted how you wanted a MAM and for RM to keep up the good work. This week you are posting how horrible RM is (see other threads), how lousy customer service is, poor quality bags etc. they offered to take the bag back even though it was final sale. You are entitled to have an opinion and to spend your money on any brand you want so don't buy RM again, but it is unfair of you to trash RM in the forum when they offered to make this right but didn't respond immediately to your demand they pay for return shipping.. I love the brand, it is great quality, and i will continue to buy as will many others.
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:ps:
 
#448
Did you ladies see on RM.com if you order from there up until the 14th, enter code MAKEOVER and receive a limited edition pocket mirror... How cool... I hope someone reveals one soon. RM always does the best limited edition gifts!!
 
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