Hi RM team,
I am not sure if it is good to post here, I am a Canadian RM fan and did an online purchase few weeks ago. I am super happy with my first RM bag.
The only problem is my order should be shipped by UPS express saver according to the order information, but it was actually shipped by UPS standard which caused UPS charged me about $70 brokerage fee. (UPS provides FREE brokerage fee for express/express saver).
I tried to email and call RM few times, but no one responsed. I am wondering if any RM agent could contact me to figure it out.
I am not sure if it is good to post here, I am a Canadian RM fan and did an online purchase few weeks ago. I am super happy with my first RM bag.
The only problem is my order should be shipped by UPS express saver according to the order information, but it was actually shipped by UPS standard which caused UPS charged me about $70 brokerage fee. (UPS provides FREE brokerage fee for express/express saver).
I tried to email and call RM few times, but no one responsed. I am wondering if any RM agent could contact me to figure it out.