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Hiii everyone, I am back from Italy with my heat stamps and stories!
The staff in the Florence store were super sweet and helpful and truly gave the luxury experience. Despite me just being there for hot stamping, my partner and I were brought glasses of water and shown someplace we could sit and wait while they stamped both a luggage tag for me and an epi pocket organizer I had gifted my partner.
I initially tried going to the Rome store on Tritone in the evening on Friday without an appointment and was told that they were too busy to do the colosseum stamp for me at that time and that I could try the Spanish Steps location if I wanted because they also have that stamp. Thankfully I had already made an appointment for the following day at the Tritone location, I was just trying to knock it out early as we had a pretty packed day planned for Saturday. I returned Saturday and the CA I approached seemed a little annoyed, but did the heat stamp anyway. She seemed to loosen up while chatting with us and asked us about the rest of our trip, so that experience was fine.
In Milan I set an appointment for the Milano Rinascente location as I had heard in this thread that is where they had the Duomo stamp. When I arrived there and checked in, after a short wait someone who does the heat stamping there came over and asked what I was looking for. When I showed him the Duomo stamp, he was very apologetic and said that they only have that stamp at the Galleria location. My partner and I walk over to the Galleria location as it is very close by and the girl greeting people at the door asks what brings us in. I show her a picture of the Milan Duomo stamp on my phone and tell her that I was hoping to get it. She asked what I had to be stamped and I said a luggage tag. She looked extremely annoyed and said: "I don't understand what you're saying" ...so I took the luggage tag out of my bag and she rolled her eyes and said: "We usually only put that stamp on passport holders" ...so I referred to the image I had on my phone again (thank you TPFers!) and said, well as you can see here, it is on a luggage tag to which her response was: "not everything you see on the internet is possible"

I was in shock. I have never been treated this way in an LV store in my almost 20 years as a customer. I was dressed well, wearing LV product, clearly the luggage tag I had to be stamped was in brand new condition....anyway, she dismisses me and says she'll need to check with a manager. About 5 minutes later she finds me and says they'll do it, but I have to go to the second floor. I go to the second floor, find the first free CA I can and she tells me that they don't have that stamp at that location and I start to try to explain that I had just been told it could be done when another CA overheard and came over and said yes, they did have it, it had just been moved to their location yesterday but that I needed to go to the third floor to have it done...
I get to the third floor and find a free CA and explain to her what I'm looking for. She also is instantly annoyed, grabs the luggage tag out of my hand and says "Well we'll just have to lookup your account" so I said not a problem and followed her over to a computer station. Before she asks me for any information she asks: "Is the bag this luggage tag came from in your purchase history?" and I said "No, it was a gift". She rolls her eyes and says she'll have to get special permission then to proceed. I explain to her that I do have a purchase history with LV and that I have been a client for just shy of 20 years now...she shows us someplace to sit and disappears to the back for about ten minutes. When she finally came back, she agreed to stamp the luggage tag. She came back, it looked great, and at this point I figured I would ask about my partners wallet (we were in Milan before Florence, so it hadn't been stamped yet, but he preferred the Milan stamp to the Florence one, but I didn't want to push my luck initially due to how snooty they were being) I said that this wallet was definitely in my purchase history if she wanted to look it up. She took the wallet and said it was too old and worn to be heat stamped...its not. It is about 3 years old, but I honestly only ever used it for a few months before deciding it felt too big in the pocket of my pants and it has sat in a dustbag in my closet until I gifted it to my partner just prior to this trip....
I just don't understand the attitude, it was so unnecessary, maybe they just hate Americans in that store, I don't know.