Just did mine today She asked if I was a client. Gave her my cell # and she was able to see all my purchases. She mentioned I got a good price on my petit noe for $400. Had no idea where or how she saw that information. But this bag was purchased preloved from Japan. The lace was not original but still in good condition,. She examined the bag less than 2 minutes. Look for the date code and enter the info. I wanted to replace all vachetta and was quoted $660. She asked if I wanted a new lace which is $60 and I said no. Would be 6 to 8 weeks and pay when it's ready. She noted on the quote 'Bag was well loved. inside a little of debris. Client wants all leather replace. Client will use her old lace".